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Dreams Puerto Aventuras Resort & Spa

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Dreams Puerto Aventuras Resort & Spa
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4,450 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Puerto Aventuras Resort & Spa
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Showing 3,859: English reviews
Lewisville, Texas
Reviewed 29 May 2015

The hotel it self was nice, our bell person Ronnie was very attentive. The restaurant food not so much with the exception of the sushi bar. The restaurant staff was 50/50 on the service. The hotel is secluded and a least 30 minutes away from Playa Del Carmen. There are a couple other all inclusive hotels next to Dreams but...

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Thank what2015
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear what2015, Thank you for taking the time to share your review with us and the Tripadvisor Community. We apologize for not having exceeded your expectations in every aspect of your stay. We truly appreciate the kind comments included regarding our staff members. Please rest assured that each staff member mentioned will be informed of your positive feedback. We strive...

Philadelphia, Pennsylvania
Reviewed 28 May 2015

Read others reviews on this site had helped me choose this destination as my first time out of the USA. The flight was around 3 hours and then and hour to an hour and a half drive to get to the resort. Once at the resort they offer you a welcome drink made out of cucumber and lemon which has...

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Thank 561tim
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service. We are glad...

Reviewed 28 May 2015 via mobile

Generally the holiday has been lovely, but if you are having a wedding please be careful. I am currently here and had my wedding yesterday and the photographer didn't turn up for the ceremony. I complained as I will never get those memories again. After contacting the wedding reception desk, they arranged for the photographer to come and I got...

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5Thank Jesskemp
Libertyville, Illinois
Reviewed 28 May 2015

The beach at Puerto Aventuras is awesome. No waves, great for little kids & big kids alike. Lots of activities like the catamaran, kayaks, snorkel, sunning, swimming & the best service technician by the name of HUGO!! Great Rum & cranberry drinks - WOOHOO. Definitely would go back again.

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2Thank JimiSni21
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

Reviewed 27 May 2015 via mobile

Don't expect the room you book! Don't be fooled by the word 'upgrade' the translation means your children have a mattress without blankets on the floor! Beware of the hygene. We contracted shigella which is a form of disentry that means they don't follow hand hygiene rules! Oh, and if you try and contact the hotel after the event (we...

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15Thank QDLMassive
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, We appreciate the time you took to share your concerns. I am extremely concerned to read of your disappointing stay. We would like to highlight your comment regarding the cleaning and hygienic process. We here at Dreams ensure The CRISTAL Food Safety System which assists hotels in producing safe and hygienic food for consumption by guests. The Cristal...

Reviewed 27 May 2015

We went to this resort due to the fact that we were invited to a wedding. The resort is beautiful, the staff is excellent - we loved the servers in the seaside cafe the best. - Favorites were Manuel, Mateo, and Walter! I would highly recommend Dreams in the future - however the only negative at this particular resort was...

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Thank Vanilli17
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for sharing your experience and it’s always nice to know we have met your expectations with our outstanding service. We are looking forward to welcome you back on many future occasions...

Underwood, North Dakota
Reviewed 27 May 2015

Some ratings are very long. This is short and HONEST!! This resort is by far my #1. I've been to Mexico several times, Dominican Republic, and Jamaica repeatedly. WE LOVE THIS RESORT. everything is close, no trams, no long walks to eat, friendliest staff EVER. Oh, and did I mention the Dolphins right on the resort. yes, you can sip...

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3Thank hatzy2015
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Wow! What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for you total satisfaction and when we read we have accomplish the goal with you it is...

Greenville, North Carolina
Reviewed 27 May 2015

The best part of Dreams Puerto Aventuras was the staff. From check-in to check-out, I felt welcomed and like the staff was happy to see me. It amazed me that so many knew my name in just 4 nights. I decided to write a day/night by day/night review just so you can get an idea of the options at the...

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Thank auntsaras
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear guest Thank you very much for your feedback. It was certainly our pleasure to have you as our guests. We are very happy to know you had a great stay with us. All of the comments are shared with the staff and supervisors. Your feedback helps us improve the quality and standards in our resort We are pleased to...

white marsh
Reviewed 27 May 2015 via mobile

The details of my stay is on their website. The main reason I am rating them so poorly is because 6 out of the 10 people in my group was sick with diarrhea and vomiting for over half the trip. I feel like my daughter's wedding was a complete disappointment. Many of the staff was rude and uncaring. The honeymoon...

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4Thank Sandra D
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for taking the time and share with all the Tripadvisor community your recent stay with us. We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved....

Columbus, Ohio
Reviewed 27 May 2015

My husband and I traveled with our 4 year old daughter along with my mother and my mother-in-law at the end of April. After reading many of these reviews I have to say most are spot on. Is the resort older, yes. Are the staff members great, yes. Is the resort small, yes. Is the food awesome, if you are...

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3Thank 614Buckeye
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community. We're more than glad to know you had an excellent vacation with us and were able to enjoy every service we have to offer. We hope to have the opportunity to host you once again in a near future. Should need...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 

Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM837 - RM2,061 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Reservation Options:
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Mexico - Riviera Maya
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Puerto Aventuras Resort & Spa staff and other travellers.
437 questions
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Montreal, Quebec

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Questions? Get answers from Dreams Puerto Aventuras Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room upgrade when you check in. If rooms are availble they will most likely accomodate the request for free.”
TheWorlsAwaits, 28 Apr 2017 | Read review
“Rooms on the dolphin side are quieter”
iprimrose, 26 Apr 2017 | Read review
“Best views from the elite 7th floor. First floor by the kids pool is noisy.”
aliciahiebert, 24 Apr 2017 | Read review
“Go somewhere else.”
MegS1708, 23 Apr 2017 | Read review
“Higher floors are quiet for the most part, and the views on the ocean side are amazing”
brittanyp421, 23 Apr 2017 | Read review
5 of 5