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Barcelo Maya Colonial

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5,109 Reviews from our TripAdvisor Community

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Showing 2,735: English reviews
London, Canada
Reviewed 2 days ago NEW

This place is truly amazing: full of beautiful grounds, friendly staff, amazing food and lots of room for fun & exploration. Room: We had requested adjoining rooms with the kids .. they couldn't accommodate immediately but offered us a few choices for the coming days and we ended up side by side which was great. Housekeeping: Room was well taken...

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Helpful?
Thank Karen L
Regina, Canada
Reviewed 4 days ago NEW

I just returned from a stay at the Barceló Maya Tropical. I had kept a box with two wrist watches in the bottom of my bag. I realize these should have been kept in the safe as they were stolen. I had not touched the watches once the entire trip or even opened the box until the day of my...

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2Thank marissagetzlaf
Killarney, Canada
Reviewed 5 days ago NEW

My husband and I went on our first ever south trip from December 31-January 7, 2017. We bought our all-inclusive trip on the 28th and we have only good things to say about the entire experience. We flew with Transat and had a transfer bus take 250+ people to the resort on New Years Eve. We were greeted with sparkling...

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Helpful?
2Thank haneys07
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service...

california
Reviewed 5 days ago NEW

We stayed at the Beach 11 years ago. Decided to go back last year.Stayed at the Colonial this visit. It's definitely an upgrade food wise. Since our first stay the resort has greatly expanded. As most of the reviewers agree, the location and the grounds are beautiful. One recent reviewer complained that the buffet food was terrible. He must have...

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Helpful?
1Thank jaycher
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope to have the privilege and the honor to share with you again soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

Stamford, Texas, United States
Reviewed 6 days ago NEWvia mobile

My family of 4 (kids age 7,11) booked a last minute trip over Christmas vacation for 4 nights. We travel to Mexico regularly but had never stayed at Barcelo. It is 5 large hotels that form a huge town-like resort. Pros: The grounds are beautiful and well kept. The pools are huge and we never had to search for a...

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Helpful?
1Thank Jenny S
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Jenny, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We hope to receive you once again very soon. Best Regards, La...

Denver, Colorado
Reviewed 6 days ago NEW

The resort is nice, but it left a bad taste in our mouths when we found out the maid or someone stole money from our wallets. My husband had his wallet in his jeans, in a suit case, with clothes piled on top. The person dug around in the luggage and took a $100.00 bill from his wallet. He had...

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1Thank vrenme
Reviewed 6 days ago NEW

Barcelo Maya Colonial was a great place to stay for a week. It is a complex containing 4 different resorts. Staff were great, friendly and helpful. Food for buffet was decent. We picked the restaurants for dinner and loved them all. Tokyo and sea food restaurant especially were excellent. The lobster at the seafood restaurant was absolutely delicious. Men had...

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Helpful?
Thank Illankumaran S
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We will be honored if you decide to visit us again, and I can guarantee we can meet your expectations not only about the property but the Customer Service too. Best Regards, La...

Ottawa, Ontario
Reviewed 1 week ago NEW

Just perfect! Service excellent! This resort was immaculate. The beach was clean and well kept. No line ups and the food was terrific. I would stay at this resort again and recommend it to others. We paid top dollar to go here for xmas................however next time I would wait for last minute tickets. We met many people who paid 400...

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1Thank wayne_widenmaier
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We look forward to hosting you...

Houston, TX
Reviewed 1 week ago NEW

The hotel is clean, rooms a bit outdated (we did not have moldy smell), but small. Friends stayed in the near by Caribe, and their room was in better shape (apparently cheaper rate hotels were recently) but their food selection was worse. Food was ok (after visiting some other 5-start resorts in the Riviera Maya area it seems little lower...

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Thank anyuta7
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Maya Colonial. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope to have the privilege and the honor to share with you again soon. Best Regards, La...

Vancouver, Canada
Reviewed 1 week ago NEWvia mobile

We recently spent a week here & would highly recommend it for all ages. The resort is so beautiful, well maintained,lots of activities to do, pleasant staff. I enjoyed the aqua size daily in the pool & mini golf but scuba lessons, sailing on small catamarans & beach volleyball looked fun. The food was great especially the omelettes & crepes...

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Helpful?
Thank ilovefood367
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,085 - RM2,295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Mexico/Puerto Aventuras, Riviera Maya
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
484 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose higher floor to avoid the noise.”
 of 5 bubbles illankumarans2016, 11 Jan 2017 | Read review
“This resort has 3 floors, and we stayed on the 2nd floor where there is less activity.”
 of 5 bubbles GillesC970, 10 Jan 2017 | Read review
“Quieter rooms are near the soccer field, away from pool and beach.”
 of 5 bubbles laurenhW7312ZI, 9 Jan 2017 | Read review
“Not sure if some rooms have been updated....”
 of 5 bubbles jjjday, 7 Jan 2017 | Read review
“Make sure the AC works and be persistent with any maintenance requests.”
 of 5 bubbles 714timp, 6 Jan 2017 | Read review
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