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Barcelo Maya Colonial

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5,293 Reviews from our TripAdvisor Community

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Showing 2,866: English reviews
Calgary, Canada
Reviewed 29 July 2014

we just stayed at this resort-july 2014. we were booked in the barcelo maya tropical and they moved us to the barcelo maya colonial. we asked the front desk why and he said they are exactly the same sister resort. the beach and resort itself was nice and clean. the room we stayed in was clean but the sink was...

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2Thank 4,801,234
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. We regret any inconvenience during your stay and it will be a pleasure to show you...

Reviewed 26 July 2014 via mobile

The resort was beautiful... The staff were unfriendly and the all inclusive wasn't truly inclusive. You had to pay $25 extra per day to get "mid level" liquor. The biggest issue was the staff and not feeling welcome. I will not stay at this resort in the future.

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4Thank bmac1846
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. The open bar is generally well accepted by our guests but we want to let you...

Beeton, Canada
Reviewed 26 July 2014

We stayed at this resort two years ago and their sister resort in the same complex, Maya Beach 8 times in the last 10 years. Always consistent, spotlessly clean, warm friendly staff and great food. Beach is terrific and pools as well. Have spoken to other guests who have stated this is the best resort they have stayed at of...

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5Thank Keith H
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Keith H. We really appreciate your loyalty to Barceló Maya Colonial & Tropical. Thank you very much for sharing your experience. The main goal of Barceló Maya Colonial & Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to...

Reviewed 24 July 2014

My husband and I visited Barcelo Maya Colonial in Rivera Maya, Mexico in 2010 for our honeymoon vacation. What a fabulous trip and a gorgeous resort! WOW! It was so much more than I expected. Beautiful, tropical, luscious vegetation complete with it's own white sandy beach, multiple large pools with swim up bars, a beautiful lobby, nice rooms and what...

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3Thank MrsBarrie
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. Your recommendations have been analyzed with our Executive Chef. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We hope to see you soon in our establishment... may be for your anniversary? :)...

Reviewed 23 July 2014

Poor service. Noisy construction. Only 4 a la carte reservations per week in dinners. Wines are extra cost. Food is average. No room service included. Last year we stayed at the Iberostar paradise beach, cheaper and a lot better.... way better. We are at the reception waiting for another room in spite of asking for it since yesterday. They seem...

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5Thank ercastrog
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you for letting us your comments which helps us to improve our services. It is very important to us to follow and program every request of our guests. We are sure that despite the high occupancy that we have we are able to accomplish your wishes. We remain to your service. Best regards, The Management

Reviewed 23 July 2014 via mobile

I have travelled extensively in the Caribbean, this was my first trip to Mexico, and I had reservations, but it really surpassed my expectations. The resort at Barcelo Maya Colonial was CLEAN and very well maintained. I judge everywhere, by the condition and cleanliness of the common areas and I was very surprised to find the resort so well kept!...

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3Thank MichelleKay552
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. Your recommendations have been analyzed with our Executive Chef and the Food & Beverage Management; We are sure that the staff will be very pleased to welcome you again....

Edmonton, Canada
Reviewed 23 July 2014

My boyfriend and I just returned from the Barceló Maya Colonial, and what an experience it was! He is well-travelled, but this was my first big trip, and it couldnt have been a nicer time. The lobby took my breath away, and the check-in guy was excellent. The room was standard, but we didn't spend a lot of time in...

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2Thank HappyCanucks2014
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. We are sure there is more of this beautiful paradise that you can enjoy! Best regards! The Management

Chelsea, United States
Reviewed 22 July 2014

First - I have been to Cancun and the Riviera Maya many times and this year marks my 30th year visiting Mexico. My 1st trip to the Barcelo Tropical was the week of June 1st 2013 and I recently stayed the week of June 15th 2014 at the Colonial. Last year was a "rain soaked" trip and we had very...

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5Thank Keith M
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial staff involved in your entire satisfaction. Thank you for taking the time to write a great review of your trip. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. Best regards, The Management

Mercedes, Texas
Reviewed 21 July 2014

We stayed at the Barcelo Colonial room 6356... we had a great week...this place is very nice and the folks who work there are friendly and helpful.... we were right next to the construction and it didnt bother us at all....with the door closed to the patio you really could barely hear it....the place is immaculate and well maintained.... the...

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1Thank eposadas
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services that Barceló Hotels is preparing for you! We are sure the next time you visit us, all your family will have a new adventure to tell!!...

Reviewed 20 July 2014 via mobile

We had 2 rooms. Rooms were clean and spacious. Great service from everyone. Had meals at: Santa Fe steakhouse, food is good. Waiter is really pushing you to buy the most expensive wine. Kyoto, japenese. You have to ask at the moment of your reservation to be seated around the japenese chef instead of a regular table. Food is good....

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2Thank Peter S
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services that Barceló Hotels is preparing for you! We are sure the next time you visit us, all your family will have a new adventure to tell!!...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM979 - RM2,125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Mexico/Puerto Aventuras, Riviera Maya
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
549 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally we liked the top floor ( three stories ) Although the ground floor would be nice too”
 of 5 bubbles 857idal, 26 Mar 2017 | Read review
“Request what you require, e.g. non smoking, floor level, size of bed, or beds etc. very accommodating to your needs.”
 of 5 bubbles crs160, 25 Mar 2017 | Read review
“Avoid rooms at the Colonial & Tropical that face the Palenque Theater, unless you want to listen to concerts.”
 of 5 bubbles AustinIce, 24 Mar 2017 | Read review
“Top floor is best.”
 of 5 bubbles canadagirl91, 20 Mar 2017 | Read review
“Don't worry about getting a room closest the pool. All are pretty close. Better to get an upper floor facing direction you prefer.”
 of 5 bubbles torontocouple15, 20 Mar 2017 | Read review
5 of 5