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Barcelo Maya Tropical

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4,173 Reviews from our TripAdvisor Community

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Showing 2,569: English reviews
Reviewed 7 October 2014

Really enjoyed our week at the Barcelo Maya Tropical Resort in May 2014. So, I'm a bit late in my review... There are actually four hotels on the property. I believe the Beach resort was the lowest price property and was at least partially under construction when we were there. They were building an awesome looking water park right next...

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4Thank Ctomsa
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Ctomsa, We would like to thank you for the time you have taken to share your comments regarding your stay at Barcelo Maya Tropical last year, we want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and...

Edmonton, Canada
Reviewed 24 September 2014

Here is my bit of a late review... my family and I have stayed at this resort three times and have never been dissapointed! This resort is very clean, beautifully kept, and fun! The beach is beautiful and there is the best of both worlds with adequate coral for snorkelling and also perfect smooth sand as you walk along the...

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6Thank TamaraS345
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear TamaraS345, We would like to thank you for choosing Barceló Maya Tropical to expend this family vacation. We deeply thank your loyalty to Barcelo Hotels & Resorts. The main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to...

Layton, Utah
Reviewed 22 September 2014

First let me start out by saying we had the best vacation ever, the Tropical resort was fantastic. The Staff was amazing and the place couldn’t have been more romantic. Thanks again. The Resort: HUGE is the only word that fits, It by far has the largest beach of any resort in the Riveria Maya, this is the one of...

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9Thank stevesnow99
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear stevesnow99, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We look forward to host...

Leeds, United Kingdom
Reviewed 20 September 2014

My husband and I have just visited the Barcelo Tropical for 12 days. It is a wonderful hotel and the staff are so friendly and efficient. Our room was immaculate and quiet as we asked for. There was even a bottle of bubbly awaiting our arrival, as it was our 40th wedding anniversary, a wonderful touch. The beach was glorious,...

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2Thank Sandra E
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Sandra E., We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations, our goal is complete guest satisfaction. Once again thank you very much, we would be grateful to have another opportunity to host you and really hope to have your preference for your next wedding anniversary. Best...

Leicester, United Kingdom
Reviewed 20 September 2014

This was our second trip to Mexico, having stayed last year in the Maya Tropical's sister hotel, the Maya Caribe. And we just can't rate this place highly enough. It is just PERFECT. The hotel is part of a complex of 5 hotels, all situated next to one another along a perfect white sandy beach. You're free to walk in...

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2Thank DaveyLeicester
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear DaveyLeicester, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We deeply thank your loyalty to Barceló Hotels & Resorts, your finest words regarding rooms, food, a la carte restaurants, pools, beach, pools, gardens, service, entertainment, staff: " Diana, Carlos, Carlos...

Philadelphia, Pennsylvania
Reviewed 19 September 2014

My husband and I picked this all-inclusive resort for our honeymoon, and it turned out to be the perfect choice! Where do I start? I guess with the property itself: gorgeous! Beautiful, well-manicured grounds, flowers, plants and palm trees everywhere.........and it was SUPER clean; everywhere we went within the property, someone was always sweeping up, wiping down something, power-washing, mowing...

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1Thank Patti W
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Patricia D., We are deeply grateful for having choosing Barceló Maya Tropical as honeymoon destination for you. Your words regarding beach, gardens, service, night shows, specialty restaurants, waiters and bar tenders " Carlos " is always much appreciated. Once again thank you for your preference, we hope you will allow us the opportunity to serve your future lodging needs,...

Bella Vista
Reviewed 19 September 2014 via mobile

This is the 7th year we have stayed at this Barcelo property. Although we have stayed at the Palace. Our kids prefer the Tropical as it is so close to the pier (one of their favorite attractions). This year we noticed several improvements so it seemed management was listening to some of the earlier complaints. We can't wait to come...

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2Thank Arkansas9_Traveler
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Arkansas9_Traveler, Barcelo Maya Tropical is lucky to have you as a guest, we deeply thank your loyalty to Barceló Hotels & Resorts, your finest words are always much appreciated. Once again thank you very much; We are honored to host you again. La Gerencia * Barceló Maya Tropical gteoperaciones.tropical@barcelomaya.com

New Jersey
Reviewed 14 September 2014

Stayed her for 7 days at the end of August with my family, including 2 teens. The grounds are beautiful and well kept. We booked connecting rooms, but they gave us adjoining instead. We switched rooms the next day, with the help of a wonderful front desk assistant Saleem?. Both rooms were spacious, and each had some minor issues( broken...

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4Thank ranjet
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear ranjet, We would like to thank you for the explanation of Barcelo Maya Tropical you have written, we will take into consideration your kind comments ad will work on the Con’s you have mentioned. Our goal is to provide excellent service and maintain great facilities for the enjoyment of our guests. We deeply appreciate your scores and will work...

Bangor, Pennsylvania
Reviewed 12 September 2014

What can I say? I want to go back! My first trip to a Barceló Resort was in Punta Cana where we stay at the Palace Deluxe. My experience was there was great that we booked another trip at a Barceló Resort but this time in Mexico Riviera Maya. Our first impression as we pulled in was WOW! Gorgeous grounds...

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3Thank Jocelyne C
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jocelyne C, We really appreciate your review, since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your holidays. We are glad to know you liked the resort as we accommodate many guests each day and we strive to make their stay a satisfying one. We look forward to hosting you...

Houston, Texas
Reviewed 9 September 2014

Every time we go to Mexico we usually stay at Barcelo Maya Tropical , this trip was from 07.07. till 07.16 .2014 and once again we had a wonderful time. Noticed lots of improvements compare with the last year, its nice to know that management actually cares and pays attention what tourist writes in the feedback questionnaire. Beach was clean...

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3Thank dentistmommy
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear dentistmommy, We would like to thank you for the time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical, as you to know comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM957 - RM1,957 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Mexico/Puerto Aventuras, Riviera Maya
Hotel Style:
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
224 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all good.”
 of 5 bubbles rundozer, 21 Mar 2017 | Read review
“Tropical Resort: tell them you want a view of the Theater bar and a balcony with a glass front. it's also close to everything.”
 of 5 bubbles 542shellyb, 21 Mar 2017 | Read review
“stay someplace else”
 of 5 bubbles Chaya18, 20 Mar 2017 | Read review
“Rooms in the main area were great! They have an area you can pay extra to stay in - - but there is no need to pay extra for this.”
 of 5 bubbles jbficarra, 20 Mar 2017 | Read review
“our room was near theatre, if you like it quiet at night, request a room away from theatre.”
 of 5 bubbles 103MaryK103, 15 Mar 2017 | Read review
5 of 5