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Barcelo Maya Palace

Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Dolphinaris Barcelo
    0.4 km
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
Relaxing, Beautiful Views, Amazing Staff
Definitely recommend going in the december/january months, it... more
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5,434 Reviews from our TripAdvisor Community

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Showing 3,555: English reviews
Reviewed yesterday NEW

Definitely recommend going in the december/january months, it felt like we had the resort to ourselves! Very welcoming staff, extremely clean resort, ZERO bugs. They have an adult pool for those w/out kids. Very accommodating for those with food allergies as well!

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Helpful?
Thank Nicole T
St. Albert, Canada
Reviewed 4 days ago NEW

Awesome resort. The beach and swimming are great. We snorkeled and the fish were plentiful. The best part was that there were sea turtles just off the beach so we followed them (and didn't even have to pay for a tour). If you stay in the Palace, you can eat or drink at any of the adjoining hotels (Tropical, Colonial,...

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Helpful?
2Thank Miranda L
Saskatoon
Reviewed 4 days ago NEW

Clean rooms, delicious food, especially the Japanese and Brazillian a la cartes. Most awesome experience was feeding the huge sea turtles right out our beach. Beautiful animals that came to look at us and eat some bananas of course. The pools were wonderful too. Had a great time playing with our grandsons, aged 9 and12. Close to Playa del Carman...

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Helpful?
2Thank Kathy D
Marlboro, New York
Reviewed 6 days ago NEW

Our view was so beautiful, it looked fake. So happy to look at it every day. The resort was amazing, the beach was beautiful, breath taking actually. The food was great in all the restaurants and buffets. The fact that not many hotel staff members speak English is annoying, you would think they would know standard phrases, but some knew...

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Helpful?
2Thank Marcie H
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Marcie H, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about...

Kansas City, Missouri
Reviewed 1 week ago via mobile

Unfortunately nothing has changed since my initial visit in march. Check in and check out process way too long and reservation process for the restaurants is a complete and utter joke! I have read reviews clear back from 2 years ago with the mgmt responding that they will look into this, that and the other without anything being done. It...

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2Thank OHNOHEREWEGO
Reviewed 1 week ago via mobile

As a family we have been many times and although there are other good hotels in the area, you just can't beat the fantastic staff and service. Everything is perfect, the atmosphere, the rooms, the food and choice of restaurants for premium members. Looking forward to another trip in the near future.

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Helpful?
1Thank Alan m
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Alan m, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

Reviewed 1 week ago

Just stayed here for a family vacation. The resort was immaculate everywhere, all staff were exceedingly friendly and helpful, the beach was great with wonderful snorkeling and views of turtles just off the beach. Gorgeous huge pools, great drinks. But, the food was uninspiring. Really high caliber shows at night. Comfortable beds.

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Helpful?
3Thank Nancy K
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Nancy K, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. We will continue providing the service with the same quality about the things you liked and improving in our areas of opportunity as the ones you´ve mentioned. We hope...

Tea, South Dakota
Reviewed 1 week ago via mobile

We visited here for six days for a family vacation. It was awesome all around. Upon arriving it seems we were upgraded to an oceanfront room. Midway through our stay the hotel asked us to switch rooms and put us in a corner suite which was huge! The beach here is beautiful, The grounds clean and the staff very professional...

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Helpful?
1Thank Jan J
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Jan J Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We do not have any Snacks around the beach and pool área for health reasons and also to avoid animals get closer to our guests....

Jim0703
Reviewed 1 week ago

We stayed at this hotel as part of a site visit for an upcoming business group. The hotel grounds are immense and immaculate. This hotel is one of 5 on the property and the higher end of the group. The service was top notch, and everyone I encountered had a smile on their face and always said hello. The ocean...

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Helpful?
1Thank Jim0703
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Jim, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the...

Taos, New Mexico
Reviewed 1 week ago via mobile

This is a beautifully maintained resort. We stayed for 7 nites, all staff were helpful and smiling. Rooms were large, beautiful bathrooms, great maid service. It's an all inclusive resort with several options for eating or drinking all very well presented. The pools and beach are awesome and children seemed as happy with the resort as the adults. Many excursions...

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Helpful?
2Thank tripper118223
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Tripper, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon!! Best Regards The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,299 - RM2,581 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Mexico/Puerto Aventuras, Riviera Maya
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
715 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was quite a walk to the beach, but we requested that to save a few dollars.”
 of 5 bubbles 913mirandal, 20 Jan 2017 | Read review
“I think all rooms were quiet. We had ground floor opening to corridor with balcony view of the grounds.”
 of 5 bubbles kathydL8624CG, 20 Jan 2017 | Read review
“Stay in Palace oceanfront”
 of 5 bubbles 211connief, 11 Jan 2017 | Read review
“ask for a pool view room on the Oaxaca side - 3rd floor - furthest away from noise but a great long view over the pools at night.”
 of 5 bubbles seeyouthere1563, 7 Jan 2017 | Read review
“We really liked the non-beach/pool view because it was really quiet. However it was a long walk from the action.”
 of 5 bubbles TorontoAlli, 6 Jan 2017 | Read review
5 of 5