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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
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    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          US$369
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          Traveller (5641)
          Pool & Beach (1578)
          Room & Suite (632)
          Barcelo Maya Caribe
          3,205 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,426 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Paradisus Playa Del Carmen La Esmeralda
          6,897 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Grand Velas Riviera Maya
          3,034 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Overview
          • Excellent63%
          • Very good23%
          • Average9%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “fish” (499 reviews)
          “oaxaca building” (105 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Water Park
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
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          Barcelo Maya Caribe
          3,205 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,426 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Paradisus Playa Del Carmen La Esmeralda
          6,897 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Grand Velas Riviera Maya
          3,034 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (6,226)
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          There are newer reviews for Barcelo Maya Palace See the most recent reviews

          1,161 - 1,165 of 6,226 reviews

          Reviewed 7 June 2016

          We have traveled quite extensively – both for business travel as well as to many all-inclusive resorts on vacation. We booked this trip for a family member’s birthday and had a large group with us. While the resort is beautiful and very clean, it just...More

          6  Thank JenUD2002
          Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 29 June 2016

          Dear guest, We appreciate your preference in visiting us and taking the time for sharing your experience. Please accept a sincere apology for any bad impression taken of our services. We assure that day by day we are working hard in order to please all...More

          Reviewed 7 June 2016

          My husband and I stayed at barcelo and at the beach two wonderful workers helped us and made our trip perfecto!! Their names are Maria palacios y Enrique Reyes. Really great conversations, super friendly!!! Barcelo,, Maria, Enrique make this place like home!

          Thank Brittany W
          Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 20 June 2016

          Dear Britanny W Thank you for sharing your review about your staying with us,is amazing to know that you feel like home and enjoy the company of our staff!! Best Regards The Managment

          Reviewed 6 June 2016

          FOOD- Good but must do buffet. Specialty dinner reservations very hard to get with big party. Not accommodating. Need more people to speak English. Credit vouchers are a JOke. Should have snack places near pool. Would NOT go here again,More

          2  Thank MARSHA Z
          Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 18 June 2016

          Dear Marsha, We appreciate your comments and your visit. The Resort has different type of restaurants and different menu in each buffet. You can always ask for special plates if you desire. We regret we have failed on your expectations. The promo for creidt resort...More

          Reviewed 6 June 2016

          This resort is very very nice! We have been to various resorts in the area and we decided to come back to Barcelo after many years after which they added many more hotels to the complex and we were very pleased. I thought it was...More

          1  Thank cezan29
          Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 12 June 2016

          Dear cezan29 Is a pleasure to know that you enjoy all your vacations with us and after many years you come back, our main goal is that you feel at home, so we hope your next returning! Best Regards The Managment

          Reviewed 6 June 2016

          The service was excellent. Every staff member we came in contact with gave a tremendous effort to ensure we enjoyed our stay and had the best time possible. Our waiter Julio, at the Mirador, went out of his way to make our dining experiences fun...More

          Thank 20Traveler16
          Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 12 June 2016

          Dear 20Traveler16 Thank you very much for sharing your fantastic experience with us, the staff just complete the picture for this paradise, we hope that you come back soon to make more memories. Best Regards The Managment

          Barcelo Maya Caribe
          3,205 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,426 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Paradisus Playa Del Carmen La Esmeralda
          6,897 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Grand Velas Riviera Maya
          3,034 reviews
          #3 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Restaurant
          • Beachfront
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$235 - US$568 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Family Hotel in Puerto Aventuras
          • #3 Business Hotel in Puerto Aventuras
          • #4 Romantic Hotel in Puerto Aventuras
          • #5 Top resorts Hotel in Puerto Aventuras
          • #5 Luxury Hotel in Puerto Aventuras
          • #5 On the Beach Hotel in Puerto Aventuras
          • #6 Spa Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available ,
          • Accessible rooms
          • Number of rooms
          • 756
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Booking.com, Barcelo, Expedia, Orbitz, Cheap Tickets, Hotwire, Hotels.com, Travelocity, TravelUp, getaroom.com, Hotel.de and Priceline so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
          • Barcelo Puerto Aventuras ,
          • Barcelo Hotel Puerto Aventuras ,
          • Barcelo Maya Palace Mexico/Puerto Aventuras, Riviera Maya
          Add Photo Photos
          Traveller (5641)
          Pool & Beach (1578)
          Room & Suite (632)
          Dining (579)
          Hotel & Grounds (3174)
          Family and Play Areas (125)
          Bathroom (79)
          Business Centre & Event Rooms (32)
          Nearby
          Barcelo Maya Caribe
          3,205 reviews
          .44 km away
           
          Barcelo Maya Colonial
          5,639 reviews
          .06 km away
           
          Barcelo Maya Tropical
          4,426 reviews
          .10 km away
           
          Bel Air Collection Xpu Ha Riviera Maya
          2,635 reviews
          1.18 km away
           
          Nearby Restaurants
          Jessie Gelato
          326 reviews
          2.06 km away
          Royal Grill
          73 reviews
          2.20 km away
          Cafe Ole
          502 reviews
          2.05 km away
          Rauxa Restaurant & Show
          161 reviews
          2.10 km away
          Nearby Attractions
          Dolphinaris Barcelo
          681 reviews
          .35 km away
          Cenote Jardin del Eden
          256 reviews
          1.51 km away
          Dressel Divers
          365 reviews
          .38 km away
          Flyin Fish
          55 reviews
          1.60 km away
          Questions & AnswersAsk a question
          Heather A
          Anyone have any experience at Xcaret Eco Park or Xe-Ha? I'm wondering which park is better or recommended for families. They seem like they offer similar activities for a day trip. Thank you!
          17 June 2017|
          Answer Show all 3 answers
          Response from ScottfromLV |
          Unless you're getting a significant discount, you can always buy tickets at the resort. That way you aren't locked into going on a specific day where the weather doesn't really cooperate.
          1
          Vote
          somersetdeb
          Hello. Has anyone been here recently and the sea weed has been a problem?
          16 June 2017|
          Answer Show all 2 answers
          Response from 323marygeorge323 | Reviewed this property |
          Seaweed changed day to day. Never really bothered us . The rocks along the beach was another story! We were there for thirteen days ...trying to get into the ocean was problematic off and on..I guess it depends on tides and... More
          0
          Votes
          Kendall M
          Can anyone clarify for me what the dress code is for men and women and if it applies for all restaurants? We usually only hit up the buffet for most meals, is there a dress code there? And I read somewhere there are no outside snack bars for a quick lunch. Thoughts?
          14 June 2017|
          Answer Show all 5 answers
          Response from 325marilynt | Reviewed this property |
          We stayed at the Maya Palace and wore t-shirts and shorts for the buffets, and for the fancier restaurants my hubby word dress slacks, closed shoes and a polo with a collar, and I wore a casual dress and short-heeled... More
          0
          Votes
          Room Tips
          "Premium level was worth it for us. Second floor room in good location over the pool."
          Read review
          "Beach front are closest to the beach of course, but back of the hotel is closest to the shuttle."
          Read review
          "Bring a 24-32 oz cup(s) with you so you don't have to keep swimming over to the pool-side bar."
          Read review
          "Choose premium level... it gets you priority service and the best room location"
          Read review
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