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All reviewsgated communitya la cartesplaya del carmensnack barwater shoestapasfishcrepesstandard roomriviera sidejapanese restaurantair transatpure chill out barthomas cooksteakanimation staffsea lions
We stayed here for 2 weeks in the honeymoon suite. The room was dark and had a damp smell, not very big, had one mirror which was in the bathroom, and certainly wasn’t romantic.
The hotel grounds however were lovely, very well looked after. The...More
We were a little concerned when we first booked because it advertised only just over 200 rooms that it would be too small, but it was only part of the Catalonia Maya. The service was great, the staff were great, the rooms were in need...More
We were in the Privileged category. Our room (suite) was great and quiet; however, the Privileged rooms do not have an ocean view. The service was great. Lots of restaurant and bar choices. Bring your own shampoo, conditioner and body lotion. The shampoo was labeled...More
Privileged is a must here - anything else you will be disappointed
Pros: gated community, fair amount of activities to choose from, marina and nearby shops; clean; very good variety of restaurants; Allegria Spa was nice experience - massage worth it; sports bar is great...More
I must say that I was a bit skeptical before choosing this hotel, but at that given time it was one of the best options.
To get to this hotel it takes about an hour from CUN airport. If you have a transfer included in...More
Response from robertslee090 | Reviewed this property |
Hi, you are given towel cards on your arrival when booking in.
If you are arriving at 2 in the afternoon there is food available
In the steak restaurant, and it has a good selection so you are sure to find something you like.
Response from LarryBrownGM | Reviewed this property |
We didn't, I refuse to be pressured into spending more money. There were a few things we couldn't do but that didn't affect our trip at all. Nothing wrong with the double rooms, but two adults sleeping on a double bed is a... More
We didn't, I refuse to be pressured into spending more money. There were a few things we couldn't do but that didn't affect our trip at all. Nothing wrong with the double rooms, but two adults sleeping on a double bed is a bit tight. We asked for a King, which they gave us the next day.