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Hotel Riu Palace Pacifico

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Hotel Riu Palace Pacifico
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3,362 Reviews from our TripAdvisor Community

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Showing 3,024: English reviews
Mountain View, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

My family had such a relaxing stay at the Riu over Thanksgiving. The hotel is just beautiful and meticulously maintained. The staff are cleaning and pruning the hotel and landscape around the clock. The pool and beach are very relaxing. We spent the entire week by the pool and beach and didn't want to move. The food is very good.... More 

Helpful?
1 Thank Meredith H
Hastings, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

First I must thank the Manager and staff for a great service even down to a special bottle of wine in the Peninsula restaurant and Zuly for keeping our glasses topped up. FOOD,always plenty to choose from,KYOTO top class stake,GUACAMOLE good Mexican now La TOSCANA 4 Lobster's meals all dry and over cooked,if you wish to eat in an alacart... More 

Helpful?
Thank Richard D
Gulf Shores, Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

The property: They are cleaning, painting, and making sure everything is perfect around the clock. The pool: Don't skip any water activities, the staff is really fun, especially DJ Ricky. The pool bar is incredible too, the bartenders are a blast! We went in Nov and didn't have any trouble getting chairs. The pool is YUGE. The rooms: Clean, great... More 

Helpful?
1 Thank Brent S
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Stayed for one week in early November. Transfer to the hotel was easy and without incident. Check in was a breeze with pre-prepared packages waiting for us with room key and other info. Hotel is very clean, staff are all friendly and most speaking English. Rooms were cleaned daily. Ate almost exclusively at the buffet which met everyone's needs -... More 

Helpful?
2 Thank skooter7
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

We have just returned from a 2 week stay at the Riu Palace and had a great time. Check in was easy we were just handed a envelope with all the details and our bags were brought to the room. The lobby is very impressive and the reception staff were really friendly and helpful. Room The room was lovely really... More 

Helpful?
2 Thank Gentier
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Pacifico, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. We are glad that you enjoyed your overall stay. First of all we would like to apologise for the described incident and that our management did not solve the problem to your complete satisfaction. We... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

We absolutely loved our stay here. The staff is soo friendly and helpful. So glad our friends suggested this place for our honeymoon. The sunsets are amazing. If you get a chance go to the rhythms of the night and take a private tour of Puerto Vallarta, our driver was the best!

Helpful?
1 Thank Joe H
birmingham
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 days ago NEW

This hotel is amazing just what we needed. Nothing is to much trouble for the staff in this RIU Palace. We travelled from the UK for 12 hours on the Dreamliner flight with Thomson, as always the service was great on this most comfortable plane. When we arrived in Mexico we were met by the rep in the airport and... More 

Helpful?
7 Thank mjbrum
Denver, Colorado
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

So it started with me taking ny fiancé, her kids and mine (total of 12) for a week ending November 25th. My brother and his family and my niece and her fiancé joined so at times we had 19. The resort is gorgeous and the food was above average for an all inclusive. The real value came from the wonderful... More 

Helpful?
1 Thank Patrick C
Qualicum Beach, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

I will start this review by saying that I have stayed at various other riu resorts on five other occasions and found them to be consistantly very good and the food exceptional.This was not the case here the food was uninspired and lazy.I understand that food must be recycled on these buffets but please make it more subtle. slicing old... More 

Helpful?
4 Thank 146chewie
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Pacifico, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. In order to fulfill every... More 

Alberta
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

We have stayed at several Riu's now and always leave a Riu with good spirits. They know what it is important: cleanliness, fantastic food, great pool and beach area. The food at this hotel was excellent, the staff at the pool and beach (and in the dining areas) area went above and beyond to cater to everyone's needs. We found... More 

Helpful?
3 Thank windsurfer39

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-storey building * 5 km / 3.1 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.6 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about Hotel Riu Palace Pacifico

Address: Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: RM973 - RM1,983 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Pacifico 4*
Number of rooms: 445
Reservation Options:
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Also Known As:
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico Nuevo Vallarta
Hotel Style:
#4 Business Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#9 Spa Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Pacifico staff and other travellers.
497 questions
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Questions? Get answers from Hotel Riu Palace Pacifico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is construction taking place on the adjacent property on the north side of the hotel. Ask for a south facing room..”
 of 5 bubbles skooter7, 1 Dec 2016 | Read review
“building work next hotel so a room with a pool/beach view would be better”
 of 5 bubbles Gentier, 30 Nov 2016 | Read review
“Sea view High floor”
 of 5 bubbles mjbrum, 29 Nov 2016 | Read review
“They were all good”
 of 5 bubbles patrickcY2540RM, 28 Nov 2016 | Read review
“upper corner suites are the best”
 of 5 bubbles 146chewie, 28 Nov 2016 | Read review
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