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Paradise Village Beach Resort & Spa

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Av. Paseo de los Cocoteros 1 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$100
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Free cancellation until 23/11/21
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US$88
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Free cancellation until 19/11/21
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Traveller (1938)
360
Panoramas (19)
Room & Suite (503)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 33 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
Discover your Paradise! Elegantly situated in the heart of Nuevo Vallarta, Riviera Nayarit, located within its own peninsula all set against a spectacular tropical backdrop, Paradise Village Resort and Spa is an all inclusive and European plan all-suite designer accommodations beachfront hotel, is a development that offers a gorgeous beach! Just 15 minutes away from Puerto Vallarta International Airport.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
Baggage storage
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
Spanish
3121Reviews337Q+A100Room tips
Traveller rating
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Popular mentions
Cynthia L wrote a review 12 Oct
1 contribution
I took a vacation in Paradise Village in Oct 2021 with my parents, with the All – Inclusive option. First the things that we liked: the hotel installations are nice, we enjoyed very much the relaxing pool and it’s great they have a different pool for the children, music, etc. The beach is taken care of, it’s cleaned often and is nice. There’s enough space outdoors to keep your distance from other customers. The food is also good, everything’s tasty in the buffet and the snacks Now what we didn’t like and the reasons I will not go back to this hotel and I have told my friends not to choose it: the all inclusive option is weird, you need to give your room number and sign a check every time you order a single thing! It’s just a pain and a waste of time. Then why get an All inclusive bracelet in the first place? Other hotels don’t even require a bracelet anymore. The reason I choose an all inclusive option is to forget about having to ask for the bill, sign the bill, get a waiter to take my order,… and the Paradise village defeats the purpose. Also you’re only able to order drinks while seating in a table at the bar/restaurant, or in the chairs near the pool, you cannot walk up to the bartender to request a drink, so it really takes ages while the waiter shows up, you need to make sure you catch him so he takes your order, and order a few extra in case they don’t show up again. Because of covid, they will only serve you in disposable cups which makes an unbelievable amount of unnecessary trash and it’s a pity, I had taken my refillable mugs and was not able to use them. Another thing very upsetting is that we were sitting at one of the Palapa sitting areas in front of the beach and an employee of the hotel came later to tell us to go away because that area was reserved. This is really outrageous, I was never advised upon arrival that there are reserved areas at the hotel beach, nor I saw any information signs about it. It just made us very uncomfortable. In any hotel, whoever arrives first gets to take the palapas, no silly reservations required. For the breakfast and dinner buffets they give you another bracelet, in addition to the all-inclusive one you get at arrival. The rooms are quite old and in need of renewal, also not very clean, there was garbage left by previous customers in one of the drawers. We got rooms very far away from the pool area which is difficult for older people to walk long distances. I have been in many other all inclusive hotels and this is by far the poorest option I’ve seen. When you arrive, the check in process takes about half an hour. One more thing that I dislike: you’re forced to provide a deposit of $1500 pesos per each room upon check in. The use of the gym is not included, it is extra $ if you want to use it.
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Date of stay: October 2021
Rooms
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Sleep Quality
Room Tip: Ask which room option is closer to the pool area, I was not provided this information when...
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Serri R wrote a review Sep 2021
1 contribution
Don’t stay here! We had $100 stolen from our room by housekeeping, our driver that the concierge set up never showed up at the airport to get us and the guy (Carlos) told the staff he did pick us up on top of it all…when we told the concierge what happened…he later confessed that he lied about it. They tried to charge-us for towel and room keys that they never said were needing to be turned back in and when we didn’t want to go to the timeshare presentation they pressure you into when you show up at check in, we got booked for a show that was not even close to the hotel…they simply lost interest in us as a consumer. It’s a scammy place. Too bad because we did meet some great staff during certain points but overall the vibe is no bueno. We travel a lot and we will never be back to this hotel… we come to Puerto Villarta a lot for the professional sports tournaments we are a part of …We will not recommend to any of our friends who visit this area regularly. This place is trying to act like they are a classy joint but really it’s a cheesy place that mainly caters to locals with muddy beaches trying to upsell you. Ugh.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, Your comments are very important since with them we can establish action plans that will allow us to improve the experience of the people who visit us. We would like to inform you that Paradise Village as well many hotels around the globe, have facilities or amenities to protect you and the safety deposit box is one of them. In reference of the loss money report that we received from your room, we inform you that we are doing the investigation and as soon as we have the results we will send it to the email you left as a contact. In reference to your comments about transportation, when we received your report, we spoke with the company that offered you the transportation service, and they agreed as compensation for you (for not being on time for your arrival), a 50% discount for your transfer to the airport. Regarding the towel cards and room keys, upon arrival you are informed that they must be returned, and we asked you for a signature as a sign that you are aware of the measure. On the other hand, in the Concierge Department we keep a record to follow up on cases of loss, to try to offer you a solution prior to your departure. Checking our files, we did not receive any reports from you about it. Reviewing your comment about the show that you booked, we would like to inform you that this tour departs from nuevo vallarta and from puerto vallarta, at the time the reservation was made there was no availability to board the boat from nuevo vallarta, that is why you were confirmed with departure from the maritimal terminal, located 20 minutes away from the Hotel. We regret that we have not been able to exceed your expectations during your recent stay, and we are committed to reviewing your comments to reinforce the communication of the departments that have direct contact with the public. Please in case that you need any assistance you can contact us by email: concierge@paradisevillagegroup.com. Regards, Lorena Valera Quality & Service Manager
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bryant wrote a review Sep 2021
Thousand Oaks, California1 contribution
We had a great time at the newly opened Copan sky bar! The service was great. My wife had a cucumber martini to die for! The view at sunset is mesmerizing. Plus they have a great service menu. The manager was very attentive in assuring our needs were met!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 5 weeks ago
Dear Guest, Thank you for sharing with us part of your Paradise Village experience and for highlighting what you enjoyed the most during your stay, like our sky bar, the delicious food of this new place, and of course, the warm service provided by our staff, with a special mention to the manager of Copan. We will pass along your notes about his outstanding service and how important he was on your overall Paradise Village experience. We will love to host you again soon. Best regards, The Management.
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Perkadventures wrote a review Sep 2021
Banning, California14451 contributions603 helpful votes
+1
We have been coming here for years and saved up for a penthouse unit. Came with friends and will enjoy our stay. Great service as usual with Covid care being arranged. Lots of places inside still closed during our May visit. We will return and it will be better
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Date of stay: May 2021
Location
Cleanliness
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 8 Sep 2021
Dear Guest, Thank you for sharing your experience of your Paradise! and for highlighting what you enjoyed the most during your stay, the warm service provided by our staff... We will love to host you again soon. Best regards The Quality Management.
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Connector240363 wrote a review Sep 2021
3 contributions
The resort was average…The furniture was old and dated and there was no adult only places.. there were kids all over the adult only pool and no Adult activities at the pool And our place where you can go and find peace and quiet and lay on the beach and where the pool without kids
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Date of stay: August 2021Trip type: Travelled with friends
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 7 Sep 2021
Dear Guest, Thank you for sharing your experience. We truly appreciate your review and suggestions to improve. We are taking notes of these areas in order to address them to the involved managers. We regret that this was your perception and we apologize for any situation that may cause. inconveniences during your stay. The Hotel offers a quiet pool area in which children can live with adults under the supervision of their parents, The children must show a calm behavior, and they cannot scream or play throwing objects or using water guns at the pool. However, we will reinforce the supervision of the area to guarantee that the regulations are being followed. We again apologize for the perception you left with, and we appreciate the time you are taking to express your opinion. Be confident that we will be working on the proper improvements. Best regards. The Quality Management
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PRICE RANGE
US$82 - US$197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradise village hotel nuevo vallarta, paradise village beach hotel, paradise village nuevo vallarta, paradise village puerto vallarta, paradise village beach resort & spa
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
700
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Frequently Asked Questions about Paradise Village Beach Resort & Spa
Which popular attractions are close to Paradise Village Beach Resort & Spa?
Nearby attractions include Paradise Plaza Shopping Center (0.4 km), Sunset Market (0.3 km), and Stage and Forum Nuevo Vallarta (0.4 km).
What are some of the property amenities at Paradise Village Beach Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Paradise Village Beach Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Paradise Village Beach Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Paradise Village Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Paradise Village Beach Resort & Spa?
Conveniently located restaurants include Maizul, Eddie's Place Nopal Beach, and El Sazón De Amá.
Are there opportunities to exercise at Paradise Village Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Paradise Village Beach Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Nuevo Vallarta.
Are any cleaning services offered at Paradise Village Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradise Village Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradise Village Beach Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (9.0 km).