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Paseo de los Cocoteros 19, Nuevo Vallarta 63732 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
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US$356
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US$429
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Free cancellation until 06/03/22
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US$311
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Free cancellation until 28/02/22
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Traveller (6686)
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Panoramas (144)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Vallarta
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 33 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Hard Rock Hotel Vallarta is a gorgeous, 362-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. This stylish property boasts six restaurants offering tantalizing specialty cuisines, five bars and lounges with top-shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 24,132 square feet of meeting facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
7546Reviews535Q+A100Room tips
Traveller rating
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Popular mentions
Benitestime wrote a review 13 Oct
Tucson, Arizona4 contributions2 helpful votes
This is my 3rd visit to the Hard Rock Puerto Vallarta. Everyone is hard working and doing their best to make your trip enjoyable during a global pandemic. I would specifically like to recognize Elizabeth and her kindness to me. She answered all of my questions about Mexico and did it with a smile while keeping me hydrated all day long on the beach. I appreciate you!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Customer Care, Director General at Hard Rock Hotel Vallarta
Responded 3 days ago
Hello rockstar! Thank you so much for taking the time to share this review. We love reading about your fantastic stay with us! Thanks for recognizing the great service of our rockers, especially Elizabeth, we will let her know about your comments. We are thankful for your visit and we send you rocking vibes! Best regards rockstar! "This review was responded on behalf of the General Management- Hard Rock Hotel Vallarta"
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Kwyn_13 wrote a review Dec 2020
Tucson, Arizona42 contributions43 helpful votes
Hotel's Favourite
We have been to all 5 Hard Rock All-Inclusive Resorts in the last 18 months. This one, we have been to twice, and is our favorite. Why? The best beach, best service, and best staff! Our butlers Uri, Gerardo, and Memo were absolutely amazing. They took care of dinner reservations for us, spa, salon, and bali bed reservations, as well as reserving us lounge chairs on the beach. They checked on us regularly and were incredibly pleasant men! Cerezo and Gerry on the beach are now lifelong friends. They immediately get to know you and bring you drinks without even asking. We have already planned 2 trips back in 2021.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip: Splurge for an oceanview room. The sunset here is incredible!
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6 Helpful votes
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded 15 Dec 2020
Dear Kwyn_13, Thank you for taking the time to share your comments with us. We love reading that your experience exceeded all of your expectations! From being able to indulge in our musical culture and vibe to the friendly service provided to you in each corner of the resort, we are thrilled to see you received the full celebrity treatment! It is a huge honor to be called "The best Hard Rock" and to know that your 2nd visit was even better. Our team sends our regards and we can't wait to pamper you once more while overlooking more spectacular views of the ocean on your next vacation to paradise! See you soon & Rock on!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
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Rebecca E wrote a review 12 Oct
Longmont, Colorado1 contribution
I visited the Puerto Rico Hardrock to attend a wedding with my sister. I did not plan the trip so I didn't know what to expect. The staff was incredibly friendly, Alda, one of the activity directors was informative and helpful. I would recommend staying at the Hardrock, and planning some activities nearby. We were able to zipline, but SO many other activities were available nearby. Alda recommended snorkeling, or hiking, there were also private island excursions. Sea kayaking, and stand-up paddleboarding were available on-site.
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Customer Care, Director General at Hard Rock Hotel Vallarta
Responded 2 days ago
Hello Rebecca! Thank you for your kind words. It is great to read you had such an amazing stay. Our team will be very happy to read that you acknowledge their service, they will really appreciate the recognition. We would love to welcome you back, when are you visiting us again? Greetings! "This review was responded on behalf of the General Management -Hard Rock Hotel Vallarta"
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Jason C wrote a review 11 Oct
Fishers, Indiana11 contributions3 helpful votes
First, the TLDR version: We have been to 5 Hard Rock Resorts and we would rank this one #2 of 5, only behind the magnificent property in Punta Cana. We had a great time and service was beyond excellent. This resort is much smaller than Punta Cana, so if you think Punta Cana is too large, this is likely the place for you. Our ranking of the 5 Hard Rocks we have been to: 1. Hard Rock Punta Cana 2. Hard Rock Vallarta 3. Hard Rock Orlando 4. Hard Rock Heaven 5. Hard Rock Riviera Maya Fatboy Information: I’m a big guy at about 6’0” and 400 lbs. I did not attempt to lay down on the pool-side chairs. In a previous trip to Punta Cana, weighing about 370 lbs, I had no problems with the chairs. At 400 lbs, I was concerned. The chairs in Ciao and Frida have arms on them, but I still fit in them. I wasn’t 100% comfortable, and I wish they had alternate chairs without arms. Inside Ipanema, The Market, and Zen, there were no issues with seating. The theater seating was also friendly to someone my size. About our room: We merged 2 weeks of Legendary Membership to get 1 shared presidential suite with 4 family members. We had a master bedroom and two allegedly queen beds that looked more like double beds. The master shower was glass on the side facing the ocean and had a glass door. The main room was comfortable with a table that seated 6. We never actually checked to see if the couch pulled out, and there were two side chairs. The master had a huge balcony that looked out onto the theater where shows occurred each evening. The other rooms had a narrow 2 ft deep balcony meant for opening the sliding doors to get air into the room. About our butler service: We had an excellent experience with Hard Rock Butler / Concierge Service. They are connected to the room via WhatsApp and it was a great new way to communicate. They helped us at check-in, check-out, handled our room service, reserved our poolside / bali bed spots, scheduled our spa visits, made our dinner reservations, restocked our refrigerator, and even made the extra effort to come up to our room to check on a bird that temporarily got stuck on our balcony. They were available each morning when we woke up. They texted us when they were about to leave at night, usually 10:45 PM. The level of personal service was excellent, and I highly recommend the butler services at this resort. The butler staff members who went above and beyond the call of duty to help us were Gerardo (perhaps the butler supervisor?), Uri, Frank (Francisco), Jazz, and Dani. We loved them all and we would request them again if we went. Restaurant Service: We were generally happy with the restaurant service. One server at Ipanema knew that we didn’t know what we want, so he brought us an assorted meat plate, along with bread, baked potatoes, and steamed vegetables. The restaurant servers appeared to have been the best-of-the-best that were kept during coronavirus. Wine was poured correctly, food was served from the same side each time, drinks were replaced immediately. The language of all persons in the restaurants was excellent and easily understood. Pool-side Service: The pool-side wait staff was below average for a hard rock. They didn’t seem to care about tips, and they seemed to be running a travel route about once per hour. They would not bring food to the chairs, alleging that there was a coronavirus prohibition. The drinks that they brought were light pours, and we got much better balance in our drinks if we just moved over to the swim-up bar. At a normal Hard Rock Resort, I tend to lose about $30 to pool-side tips in one week. I did not tip a single dollar all week to the pool-side team. Spa service: These two massage therapist were absolutely excellent! My wife and I got a couples massage from Veronica and Monika. It was the most relaxing couples massage I have had at any resort. The hydrotherapy was not worth the effort. It was just a hot pool and a cold pool. Rhythms of the Night: If you can only go on one excursion, this should be it. We should have paid $149 per person, but we used a resort deal and paid $149 for each couple. I wish I would have paid the $199 so that I could have the VIP wristband. The excursion involves a hard core drinking party boat and each boat has its own entertainment. Ours was a set of 5 guys dancing / lip syncing to a lot of 1980s music with a heavy emphasis on Michael Jackson music. When you arrive at the event, which they said was on an island, there is an almost magical feel. There is a sound system playing jungle noises, various entertainers in costume, and beautiful night time lighting. The show is fantastic. The benches we sat on for the show could have been better. The feet for two our our family did not touch the ground on the benches. VIP wrist bands got to sit up front, surrounded by the action. After the show there is a buffet with a good variety of food. Tequila Tasting: This is only available on Friday nights and cost us $25 per person. Our sommelier was Victor. I really liked this guy. He explained everything at length. Because Friday was our first day, it changed the rest of our trip and made us really think about what we were drinking during the week. There were 12 total people in the room, so it was an intimate setting. The people we met that night were very cordial acquaintances for the rest of the vacation. Nightly entertainment: There is an indoor gathering room and an outdoor amphitheater. Both were very comfortable. The night time entertainment team was really good to everyone. The shows included a fire show, Michael Jackson cover, a rock concert, and an illusionist show. If we went in person, there was alcohol and they were very good to us. If we stayed on our balcony, we could still see the show. What we missed: I wish I would have gone out on the jet ski, but that service was not scheduled by the Hard Rock team. I should have just walked out on the beach and paid the vendor in cash. We also wish we had gone on the RZR tour from Vallarta adventures. The reason we decided not to was that it was hot for 3 days in a row. I also want to give a shout out to the two referees of the pool volleyball games, which were held daily. There was a cranky guy who wanted to dispute everything. They handled things fairly and stayed with the assertion that there was only 1 referee....not a referee by consensus. I really like the way they kept it light hearted among some super competitive people.
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Date of stay: October 2021
Value
Location
Service
Room Tip: Rooms higher up are quieter. Rooms closer to the edge of the resort are also quieter.
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Response from Customer Care, Director General at Hard Rock Hotel Vallarta
Responded 4 days ago
Hello Jason! Wow! Thank you for the detailed review, what a fantastic experience you are sharing with us! We love reading that your trip was incredible from the beginning to the end. It is our epic attention and services that set us apart and we are so glad to know you truly enjoyed every corner of our paradise. You are part of our family now and on behalf of everyone at Hard Rock Hotel Vallarta, we thank you for choosing us. We look forward to the opportunity of welcoming you back soon. Thank you rockstars, we will miss you! "This review was responded on behalf of the General Manager of Hard Rock Hotel Vallarta"
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Dana A wrote a review 11 Oct
Reno, Nevada5 contributions
This is the fourth time we have been to this resort. Every time we come the staff is amazing. From the person who gets your luggage at the entrance, thank you MANU. Too The person who helps get drinks at breakfast, thank you Cortez. To all of the staff at Zen, ciao, and the Brazilian Steak house amazing. Our bartenders in the pool and the house keeping staff. Thank you for making us feel special and welcome every time we come. We will see you soon.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Ocean pool view
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Response from Customer Care, Director General at Hard Rock Hotel Vallarta
Responded 5 days ago
Hello DLA50! Thank you so much! Our band will be so happy to see such positive comments and it is an honor to know they played an important part in creating a memorable experience for you. We will recognize the rockers you mentioned and we really thank you for choosing us. We look forward to welcoming you back soon. Cheers! "This review was responded on behalf of the General Management - Hard Rock Hotel Vallarta"
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PRICE RANGE
US$286 - US$839 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vallarta palace hotel nuevo vallarta, vallarta palace nuevo
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
362
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Frequently Asked Questions about Hard Rock Hotel Vallarta
Which popular attractions are close to Hard Rock Hotel Vallarta?
Nearby attractions include Nuevo Vallarta Beach (0.2 km), Riviera Farmers Market (0.2 km), and Paradise Plaza Shopping Center (0.3 km).
What are some of the property amenities at Hard Rock Hotel Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel Vallarta?
Conveniently located restaurants include Omaggio, El Sazón De Amá, and Santo Taco Taquería.
Are there opportunities to exercise at Hard Rock Hotel Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Hard Rock Hotel Vallarta located near the city centre?
Yes, it is 0.3 km away from the centre of Nuevo Vallarta.
Are any cleaning services offered at Hard Rock Hotel Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Vallarta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.