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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
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3,916 Reviews from our TripAdvisor Community

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Showing 2,977: English reviews
Reviewed 4 days ago NEWvia mobile

Just an awesome Place to enjoy and the people here were over the top. Everyone was just so very attentive and really cared for my food allergies to the point I gained unwanted weight which was totally my doings of their great doings. Will visit again on our next anniversary.

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Helpful?
Thank Bibimary
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Bibimary Thank you very much for all your comments and for sharing your amazing experience with us. It is a real honor to be part of your union and to share with you so many unforgettable moments. As you mentioned, our special Celiac menu is just one of the numerous improvements that we have added to our restaurants, we...

Nuevo Vallarta
Reviewed 6 days ago NEW

This was our 5th trip to Hard Rock and it was just as amazing as our 1st! From the time we stepped out of our taxi arriving, to stepping into our taxi departing. Our 1st greeters were Oscar, Jolio and Ramon. They were there with hugs, cool, damp washcloths and hands to carry our luggage. Tresa was there to check...

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Helpful?
1Thank W7503OYdenised
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello W7503oydenised Thank you very much for this review, we feel very lucky to learn that you enjoyed your stay with us for the 5th time and to be part of so many incredible moments. We had a great time and it was a pleasure to offer you another amazing experience from the moment you arrived; We appreciate your contagious...

Nuevo Vallarta
Reviewed 6 days ago NEW

Staff was amazing! Very kind and down to earth. The hotel and grounds were very clean. Service was prompt. The only negative i can say is that it is pretty loud. The music is going from morning till night, and when in the hotel room the building seems hollow. Other than that, nothing to complain about. One more thing....It made...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank 767kimberleym
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello 767kimberleym Thank you very much, we appreciate all your comments very much and it’s a great pleasure to learn you enjoyed our hotel so much. As you have described, our staff truly makes the difference because they go above and beyond to make you feel in home. I can assure you that we will keep improving in every area...

Massachusetts
Reviewed 6 days ago NEW

Just returned from Hard Rock in PV. What an amazing location! The service in staffing exceeded all expectations. They were amazing! The rooms, food, also amazing. We went with a huge group and I did not hear one complaint. I will definitely return.

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank scabral
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Scabral Thank you very much for sharing your experience with us. We are so happy to learn that you had a wonderful time in our hotel. I can assure you that our staff works relentlessly every day to provide the best service and to improve in every possible area so we can offer you an incredible experience every time...

Nuevo Vallarta
Reviewed 6 days ago NEW

This was are first family vacation to Mexico and the Hard Rock Vallarta exceeded our expectations. We had an amazing time. The staff was very friendly and were willing to help you out with anything you needed at any time. There are several food options and we enjoyed each and everyone of them. The shows in the evening we very...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank staceydawnh
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Staceydawnh Woow! What a great way to describe your visit, thank you very much for sharing your your enthusiasm and kind words with us. No doubt every staff member puts extra effort in making you feel special, our goal is always to create an authentic rockstar experience to you and we are happy to learn we exceeded your expectations!...

Manchester, New Hampshire
Reviewed 6 days ago NEW

We have been members since 2000 with Palace...so we have seen first hand how things have changed. Let me say, the employees at this resort are just wonderful...they truly are the "gem" of this resort! The staff will do everything humanly possible to fulfill your wish. A few exceptional employees that need to be mentioned are as follows: When we...

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Helpful?
Thank rjkbhoward
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Rjkbhoward Thank you for sharing your review and your experience with us, we are glad to learn that you had a wonderful time during your vacations. As you mention, we are always taking care of every detail to make sure you have an exceptional experience during your stay, as you experienced in our restaurants we are always willing to...

Nuevo Vallarta
Reviewed 1 week ago

From the moment we arrived at the Hard Rock Hotel Vallarta, we were treated like valued guests and every single employee we came into contact with was very kind, so helpful, and just overall amazing. I highly recommend this resort.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 187buffyd
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello 187buffyd Thank you for sharing your amazing experience with us. We are so happy to learn you enjoyed every aspect of our resort because every corner is designed to make you feel comfortable, it’s a pleasure for us to see your enjoyment. Thank you for mentioning our staff, they always go above and beyond to exceed your expectations and...

St Albans, Vermont
Reviewed 1 week ago

Exceptional customer service. Alfredo welcomed us from the moment we checked in and was always available to answer any questions throughout the week. Rosy was always nearby with a smile whenever we wanted a drink on the beach or sitting by the pool. Rachel was so helpful in the spa hydrotherapy room and Isa was extremely patient and knowledgeable when...

Review collected in partnership with Hard Rock Hotels & Casinos
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3Thank ddtinker
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Ddtinker Thank you very much for sharing your experience with us. We are glad to read that you had a wonderful time during this vacations and that you enjoyed so much all the details prepared for you. I'm really sorry to learn that you did not enjoy Frida as much as the other restaurants, I can assure you that...

Swansea, Illinois
Reviewed 1 week ago

I cannot say enough good things about this resort. The GM is second to none and that shows in his staff. There isn't one person at that resort that isn't worth mentioning personally and wish I would have taken down more names. Everything from check-in to check-out was awesome. The resort is big enough that even at capacity you aren't...

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1Thank LVCocoPebbles
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hi LVCocoPebbles I would like to thank you for your warm comments and kind words for our staff. It is amazing to see so many names and moments in your incredible experience with us. As you mention, our Mexican Fiesta and Fish Market activities are beyond this world; so many delicious meals, beverages and the combination with outstanding service and...

Ankeny, Iowa
Reviewed 1 week ago

We are members of "Legendary" and selected this location as one available from that membership. Weather was perfect all week, staff was very attentive and helpful. It was "spring break" so a bit crowded but we spent hours on the beach reading, walking. Would recommend the location

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Gerald F
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Gerald F Thank you for your review and for sharing your experience with us. We are very happy to learn that you had a great time during this vacation and that all the details were correctly taken care. We are constantly adding and improving in every area of opportunity we find and we love to learn from the experiences...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: RM1,479 - RM2,989 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#5 Luxury Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
#7 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
232 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would always prefer main floor room, and I like the ease from room to pool, so nice if you forget sunblock or glasses.”
 of 5 bubbles JeffD904, 24 Mar 2017 | Read review
“6th floor and to the north end have great view and quiet”
 of 5 bubbles W7503OYdenised, 21 Mar 2017 | Read review
“Request the best ocean view when making reservations 4046 was great!”
  • Room 4046
  • View from the Sun Bar Terrace
 of 5 bubbles kimt349, 18 Mar 2017 | Read review
“Try not to get a room under the Sunbar. It's a little noisy at night”
 of 5 bubbles mart4shore, 18 Mar 2017 | Read review
“If you don't want to hear the nightlife at night ask for a room at the end of the building”
 of 5 bubbles 755KarenV755, 17 Mar 2017 | Read review
5 of 5