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The Grand Mayan Nuevo Vallarta

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2,969 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,384: English reviews
Laguna Beach, California
Reviewed 13 July 2015

In no particular order, below are some tidbits from our recent trip to Grand Mayan last week that we learned along the way, including some mundane logistics. Our reservation included the one way transport from airport to the resort. The info we got via email in advance was very accurate regarding other agents wearing "GAPSA" shirts that tried to tell...

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22Thank btbt2015
Socialmediamanager1, Owner at The Grand Mayan Nuevo Vallarta, responded to this review

Dear btbt2015 : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are happy that you liked our pools and the lazy river. Regrettably, it would appear we did not meet all your expectations. Your observations will be shared with all areas concerned as guest feedback is important...

Rancho Palos Verdes, California
Reviewed 13 July 2015 via mobile

Amazing resort! Staff so wonderful and friendly. Very clean and well maintained. Shuttle service was slow so we walked on the beautiful wood bridges everywhere. Food packages were a great deal and we loved the food at all of the restaurants we tried. The waiters at the restaurants were so nice and extremely attentive! Will go back for sure! Would...

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5Thank christy f
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear christy f : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn enjoyed our food options, our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is...

Paterson, New Jersey
Reviewed 10 July 2015

The staff are very helpful and it's so easy to get around the grounds. I love the lazy river...so relaxing. Please try to avoid their timeshare sessions... There are great restaurants and entertainment every night and their shuttle service is great....no waiting I highly recommend the Grand Mayan

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4Thank jay connie n
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jay connie n: Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our food options and the facilities. Your comments are...

Henderson, Nevada
Reviewed 10 July 2015

Everybody very polite , room was clean .... Activity director very enthusiastic and great with games very entertaining, big pools . Variety of restaurants and buffets . but what i like the most was the fiesta Mexicana with mariachi . I really had fun .

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1Thank EscalanteO
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear EscalanteO : Thank you so much for choosing The Grand Mayanfor your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options and...

Westfield, Massachusetts
Reviewed 10 July 2015

The property itself is outstanding. It was the most spacious two-bedroom I have ever been in. It is said be the third largest resort in the world. In fact, they have a train on the property. Although I have visited three times in 18 months, January, May, and June, I have yet to see it running, although it adds to...

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7Thank traveler4erenever
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear traveler4erenever : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. The work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is...

Reviewed 9 July 2015

Playful family atmosphere with water park, clean amenities. Lazy river/slide favorites with kids. Beach clean/semi-private to resort. Rooms clean, older rooms need appliance maintenance. Shower gave off sewage smells- asked for deodorizer. Pricey restaurants on compound. Transportation around the compound is time-consuming and without directions/lines for people to use. Difficult to walk from place to place on your own. Hard...

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6Thank Colototex
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Colototex : Thank you for providing your comments about your vacation at The Grand Mayan. We happy that you perceived the cleanliness of our facilities. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Your comments and suggestions are always welcomed. It will be our honor to welcome you...

Riverside, CA
Reviewed 9 July 2015

The Grand Mayan is just that Grand! It is big, it is beautiful, and it offers just about anything you want if you are looking for a leisurely vacation. We had a 2 bedroom suite that was about 1800 sq.ft. It had a plunge pool on the balcony, a kitchen, 2 spa tubs, and more. The staff is very friendly....

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10Thank asteinharter
Little Rock, Arkansas
Reviewed 9 July 2015

It was a "girls" only trip for a week in June...ahhhh. The resort is massive, but very easy to navigate with all the shuttles and signs, plus EVERYONE is more than willing to help you. I can't lie...it did take a couple of days to get it all down pat. We were booked at the Grand Mayan. But, I'd read...

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9Thank ARTEXASQT
Vancouver, Washington
Reviewed 8 July 2015

I love Mexico so this is a win win area for me...We took our Grandson (11) and this place was perfect..lazy river,multiple pools, water slide and ocean... The food is great..15 restaurants to choose from ...all five or six we ate at were spotless and the food was amazing...

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2Thank Jasper7777
West Palm Beach, Florida
Reviewed 8 July 2015

The bathroom in our suite smelt of sewage the entire time, when we booked this vacation it was a family reunion plus it was my 65 th birthday and I really wanted it to be special, it was like no one gave a damn my daughter was on a different floor to me and my guests, it was packed with...

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4Thank Stephanie K
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Stephanie K : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our housekeeping and concierge staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. All the same, we are disappointed that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: RM461 - RM496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
406 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north end towers on the east side have no view other than a bit of jungle and a parking lot.”
 of 5 bubbles gmb1957, 26 Mar 2017 | Read review
“Beach view would be recommended, but unless your in your room more than out, I think any room, even non-beach is decent.”
 of 5 bubbles M5461DUrobins, 26 Mar 2017 | Read review
“Our maid that we had by the name of Martha was Great and we always made sure she was taken care of with a little something for her from us!! She was Excellent!”
 of 5 bubbles 213larryj, 25 Mar 2017 | Read review
“Had room on upper floor facing ocean.”
 of 5 bubbles thomasrainville, 25 Mar 2017 | Read review
“5 studios. We were sent to different rooms and were told to share a 2 bedroom suite for 3 couples and 2 studios and that was not what we had ordered. We are all seniors and prefer to have our own room.”
 of 5 bubbles richardbJ4295MP, 25 Mar 2017 | Read review
5 of 5