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The Grand Mayan Nuevo Vallarta

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2,862 Reviews from our TripAdvisor Community

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Showing 2,287: English reviews
Santa Fe, New Mexico
Reviewed 14 February 2015

Timeshares along the beaches in Mexico are most often than not are quite nice. The Grand Mayan fits this category. We had a beautiful room with a view of the parking lot. There is a beautiful bathroom with a nice soaking tub. Lacking is a coffee pot. So getting coffee is next to impossible. Sitting outside in the small veranda...

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3Thank Betsy E
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Betsy E : Thank you for providing your comments about your vacation at The Grand Mayan. We are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would like to point out as well...

Beavercreek
Reviewed 12 February 2015

I am a Grand Mayan owner which gives me the choice of 7 resorts in Mexico My wife and I went to the Nuevo Vallarta resort for the first time, for 2 weeks in Jan and Feb. We went with another couple for week one and then switched them out for a different set of friends for week 2. I...

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21Thank ChrisP1354
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear ChrisP1354 : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful and that you perceived the cleanliness...

Olds, Canada
Reviewed 11 February 2015

This was our second visit to this incredible resort, and it certainly won't be our last! Some places blow your mind the first time ... this one -- every time! Amenities: Exceptional Service: Exceptional Staff: Beyond Exceptional! So many improvements have been made since our first visit in 2010 ... No more noisy stinking diesel buses to contend with, as...

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10Thank leverite
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear leverite : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. Rest assured that your comments will be taken into consideration in order to provide you...

Chicago
Reviewed 11 February 2015

I was continually impressed with our recent stay at the Grand Mayan. The hotel was very well appointed, organized, comfortable and CLEAN. We actually witnessed them clean the orange traffic cone with soap and degreaser. I had done a fair amount of research and read many reviews prior to our trip so I felt well informed about many things. However...

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9Thank 1girlwhotravels
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear girlwhotravels71 : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, you perceived the resort’s cleanliness and really thank you for your kind comment about our staff, as we consider them...

Waterloo, Canada
Reviewed 10 February 2015

There's already a ton of great reviews so I'll give you the Cole's Notes version. We've been owners for about 10 yrs. This is an amazing property, over 300 acres, make sure you get an ocean view if you can, it makes a world of difference waking up to that every day. Several fantastic places to eat, Gong for the...

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3Thank Patrick F
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Patrick F : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we...

san antonio, tx
Reviewed 10 February 2015

I visited the Grand Mayan the last week of January 2015. I traded a week thru RCI. This was my second visit to this Mayan property, the first six years ago. To say this Mayan property has grown is to say the least. It is now HUGE and requires a great deal of walking or time spent waiting for transportation....

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5Thank lulucrunch
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear lulucrunch : Thank you for taking the time to provide us your detailed feedback about your stay at The Grand Mayan. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look to please them...

New York City, New York
Reviewed 9 February 2015

First off, let me say that I am an owner. We just upgraded our membership to the grand mayan. We visited in September 2014 and had a lovely time. As with all Mayan properties, no expense is spared, the property is immaculate and the service is great. The property is so large that exploring by foot will take up half...

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1Thank NYC_D12
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear NYC_D12 : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations 'décor, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience...

Chula Vista, California
Reviewed 5 February 2015

Gorgeous 5-star resort, (residence club) with luxury and confort. Spacious rooms, however kitchen didn't have a dishwasher. Lots of pools, a lazy river, and a wave pool. All staff were very courteus and attentive. Has a relaxing atmosphere and a little plaza mall in the property. Be aware of lots of fees and high price restaurants. Timeshare presentation is lengthy...

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7Thank cocopu2015
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear cocopu2015 : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools and your room. Your comments are always...

San Mateo, California
Reviewed 4 February 2015

While this place is very nice has nice rooms with kitchens, well developed grounds, lots of swimming pools and restaurants, be very careful about booking here. If you like somewhere where you can actually go to sleep before 1 am, this may not be the place for you. If you are given a "garden view room" overlooking the "Sanctuario ("Sanctuary"...

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8Thank Rosie H
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Rosie H : We would like to thank you for having stayed at The Grand Mayan for your vacation and for sharing your review with us. We are so glad you enjoyed our pools , restaurants and grounds. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be...

New York
Reviewed 4 February 2015

Grand Mayan Neuvo Vallarta is one of a chain of 7 luxury "residence club" resorts in Mexico. I read a year’s worth of reviews here before going to this resort. Interesting to see what was what. We own time-shares in Vermont and have used RCI exchanges successfully for 20 years. Been to many resort sales presentations. Been to Grand Mayan...

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15Thank nicksim
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Deaar nicksim : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our facilities and thank you for your kind comments about our staff, as we consider them one of our biggest assets. They will be delighted to receive your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
392 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Need to upgrade furniture chips and scratches on doors more often . Continue to work on mold issues and believe owners when they say they have mold allergies. Keep fans on and cupboard doors open during high season. check blankets and extra pillows in for mold smell. Please change the lamp shades that are starting to shred and have black (mold ) stains on them. Otherwise rooms are spacious and very pleasant.”
 of 5 bubbles X6556QWroberts, 25 Feb 2017 | Read review
“Being time share, I did not expect daily room service. However our guests like their towels fresh everyday. Daily room service was not a problem at this resort. ”
 of 5 bubbles , 25 Feb 2017 | Read review
“Grand Mayan ocean view rooms are the best; higher up on the floors and at the end of the halls are the quietest”
 of 5 bubbles annekrajewski, 23 Feb 2017 | Read review
“Ask for oceanview and then confirm about 10 times”
 of 5 bubbles ronl243, 22 Feb 2017 | Read review
“Great Value Wonderful experience AMAZING!!!”
 of 5 bubbles umizzle10, 21 Feb 2017 | Read review
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