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Elk + Avenue Hotel

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Elk + Avenue Hotel
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870 Reviews from our TripAdvisor Community

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Showing 780: English reviews
Calgary, Alberta
Reviewed 30 September 2016

Excellent staff. Close to everything. Would stay again. We enjoyed drinks at RG's Lounge, an excellent breakfast at Ricky's Grill (great staff) and a nice soak in the hot tub. The hotel also has a nice gift shop. The in room Keurig machine was nice to have too. Good Coffee!

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Helpful?
Thank sen2kun
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for sharing your experience and thank you for your praise of our "excellent staff". Their number one concern is your comfort and I am glad that this shows through to guests such as yourself. We are very glad as well for your feedback on the Keurig coffee we provide. We do hope to see you again. Warm Regards,...

Oxford, United Kingdom
Reviewed 29 September 2016

Price is way high for what it is, very average hotel and has noisy fans outside rooms which disturb your sleep. No AC so windows open if its warm out, result no sleep. Front desk night shift was dire. Felt like I was back at school or in a military camp when I was ordered "Credit Card, ID", no welcome,...

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Helpful?
1Thank Nick K
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for providing your feedback on your stay. We do not in fact have A/C in our rooms but this is something we are actively looking to incorporate. We certainly take your feedback seriously and will ensure that our night audit understand that while guest calls can take them away from the desk at times, every arriving guest is...

Reviewed 29 September 2016 via mobile

Looks like recently renovated but doesn't look that up scale as they try to look.Building still has old heating-cooling system.Location is the only good thing about it.Breakfast is not included so be prepared to spend $30-$50 for 2-3 people if u plan to eat there.

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Helpful?
Thank ADM3883
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your stay. Our renovation was very comprehensive including all of our rooms, furnishings, bathrooms, and common areas of the hotel. There are some elements of the infrastructure such as the cooling system that we will be addressing in the future. Warm Regards, Daren Hill Front Office Manager Brewster Hospitality

Sarasota, Florida
Reviewed 29 September 2016

This is a nicely updated hotel, nice open check in area, nice restaurant, great rooms and bathrooms. Check in staff was OK, kind of cold, but I'm not here to become friends with the check in staff. Everything else was awesome. Very quiet location, but no a/c so if you are on the first floor, might be hard to open...

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Helpful?
Thank fmrstew
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for posting a review for our property. We are very pleased to hear that you enjoyed an awesome stay and that the updates we have done to the hotel and rooms met with your approval. Warm Regards, Daren Hill Front Office Manager Brewster Hospitality

Banff, Canada
Reviewed 28 September 2016

Had a great stay here only for one night. The rooms have just been refurbished so they are very modern and clean. The bathrooms were beautiful! The only downside to this hotel is the floor layout. It is only a 3 story hotel, but there are floors 4,5 &6 (!?!) I think this is maybe because the hotel has two...

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Helpful?
Thank sassyscameron
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to share your experience of staying at the Banff International. I am very glad you enjoyed a great stay and that the refurbishment of our rooms impressed you. Since the time of your stay we have actually modified the room numbering system previously in place and now all floors and wings are 1, 2,...

Saskatoon
Reviewed 28 September 2016

Room very modern and clean. Great location to downtown Banff- just had to cross street. As well close to iga ( across street). The only thing that could have been better was room temperature - room was very warm!

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Helpful?
Thank Brooke H
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for taking the time to review your stay with us. We are very happy to know that our very modern room design and cleanliness appealed to your sensibility. We would love to host you again from Saskatoon. Sincerely, Daren Hill Front Office Manager Brewster Hospitality

Alix, Canada
Reviewed 27 September 2016

Stayed at the Banff International, for a Road Race Melissa's last weekend. The hotel has been remodelled and is very bright and clean. Our room had a huge stand up shower. Keurig coffee machine is a nice added touch.Free underground parking. A Ricky's restaurant. Would definitely go back.

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Helpful?
Thank Gary K
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for sharing your experience of staying with us for Melissa's annual road race. It is very pleasing to our ears to hear that you enjoyed an "awesome stay" and that you will return. We also appreciate knowing that you found the remodelled rooms very bright and clean and enjoyed the Keurig. We want to provide a great sense...

Toronto, Canada
Reviewed 26 September 2016

Booked a standard room with two queen beds - but no mirror in the room - the only mirror is in the bathroom, so you have to wait until everyone clears it - I've stayed in motels better than this - and for less than half of the price we had to pay. Beds on the hard side, but comfortable...

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Helpful?
Thank wouldtravelmorebut
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your recent stay at the hotel. We appreciate your feedback and suggestions and will certainly use them to see what areas we can improve in. On the subject of our design principles, with our recent renovation part of the concept was to reduce clutter and unfortunately bedroom mirrors became victim to this; however, with guest feedback...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 25 September 2016 via mobile

Stayed here for 2 nights. Lovely hotel, great location and very clean rooms. Staff were very helpful and friendly, especially Sian on reception who moved us to another room, as our original room was too warm. Hotel has no air con but fans are provided.

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Helpful?
Thank A TripAdvisor Member
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your 2 nights with us. It is wonderful to hear that you found us a lovely hotel and that our staff particularly impressed you. Sian has learned of your appreciation and we are pleased to hear your recommendation. As always, the comfort of our guests is top priority. Please do come and visit again. Sincerely, Daren...

Bridgend, United Kingdom
Reviewed 25 September 2016

We stayed at this hotel for 4 nights booked via Canadian affairs in the uk. We stayed in a comfortable room with 2 double beds. It is a great location directly on Banff avenue. Our only issue was at breakfast. Our package included breakfast in the restaurant which was also open to the public. The restaurant needs more serving staff!...

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Helpful?
Thank 183glen
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you very much for providing your feedback on your recent stay. It is great to hear that you enjoyed a comfortable stay. Your suggestions and comments regarding breakfast service are very welcome and helpful. When breakfast is included as part of a pre-paid stay so too is the gratuity. When breakfast is included as part of our Alberta Resident...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 

Additional Information about Elk + Avenue Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: RM383 - RM1,193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Banff International Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Elk + Avenue Hotel staff and other travellers.
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Questions? Get answers from Elk + Avenue Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the IGA”
 of 5 bubbles alanabanana86, 26 Nov 2016 | Read review
“There's noise from the street so request a quiet room away from main area.”
 of 5 bubbles 175deirdreg, 19 Oct 2016 | Read review
“request quite room and higher floor”
 of 5 bubbles 812ElenaH, 17 Oct 2016 | Read review
“Don't get a room on the first floor.”
 of 5 bubbles GrayRanch, 9 Oct 2016 | Read review
“If your celebrating something speical - worth sending an email they really will help where they can”
 of 5 bubbles annabJ6244LF, 9 Oct 2016 | Read review
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