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Charlton's Banff

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Charlton's Banff
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722 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Level Contributor
5 reviews
Reviewed 1 week ago via mobile

Stayed at Charlton's Cedar Court on Banff Avenue for the nights in a king loft room. Price was reasonable for the room and amenities. All staff at the hotel were very friendly and courteous, including front desk, cleaning, and breakfast room. Check-in and check-out went quickly. Breakfast was included with the room, was good and left us satisfied, but nothing... More 

Helpful?
Thank Paul H
Vermont
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago

We just returned from 4 nights at Charlton's. We had booked this a few months ago and I must admit, I was a bit concerned as we prepared to leave for our trip and I saw the string of subpar reviews that have been recently posted. We had a great experience. We had 2 rooms and both were very clean,... More 

Helpful?
Thank macd6951
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear macd6951, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us. It is always nice to hear such wonderful feedback. We greatly appreciate your positive words and for choosing Charltons Banff. We look forward to seeing you again in the future. Sincerely, Management More 

Level Contributor
6 reviews
Reviewed 3 weeks ago

If you're looking to spend >200/night in Banff, save your money and go somewhere else.Not only pricey for what you get, but you get hit with almost $100 in hidden fees. We booked the 2-Queen bed room, and they still charged us $25/night to have 4 adults in there...two Queen beds are MEANT to have 4 people in them. Unreal.... More 

Helpful?
Thank HannahWorldTraveler
Colchester, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 October 2016

This review is on their 2 bedroom kitchenette suit only. This was a lot smaller than their pictures suggest. Very small and not a lot of room for a family of four with two teenage boys. Rooms very dated in appearance (plastic plants hanging from wall), very worn carpet and random pictures covering holes in walls. Kitchen and bathroom was... More 

Helpful?
Thank TheTaylors97

Travellers are raving about these Banff hotels

Edmonton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2016

A very low-grade hotel; overpriced for the old, smoke-smelling room, dirty, old looking carpets and couch. Had to walk through outside corridors to get to our room. The price we paid for this hotel room was almost the same as the Banff Caribou Lodge next door - the difference was day and night. I will NEVER again stay here. The... More 

Helpful?
Thank Atig Y
Calgary
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2016

We booked this room for a single night,limited availability in September as most hotel have a 2 night minimum.It was not as advertised,one of the bedrooms did not have a door,and I'm sorry,bedrooms should have a door! We stayed in a 'suite' no sitting area,no room in on of the bedrooms for a chair.The place was dirty,could see hairs on... More 

Helpful?
Thank CalgaryCst
BanffManagement, General Manager at Charlton's Banff, responded to this review

Dear CalgaryCst, Thank you for taking the time to write this review. Allow me to take the opportunity to apologize for the inconvenience experienced during your stay. We take a great deal of pride in the cleanliness of the rooms and this by no means is our standard. Please be assured this matter has been addressed with appropriate team members... More 

Wainwright, Canada
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 October 2016

We are on our first day of 4 at this hotel... a motel actually as you have to enter every room from outside. I called and talked to someone for a while explaining that my husband was disabled and we needed a bathtub or the hotel had to have a hot tub so he could soak at least once a... More 

Helpful?
Thank Teresa R
BanffManagement, General Manager at Charlton's Banff, responded to this review

Dear Teresa R, Thank you for taking the time to write this review. It is quite disappointing to know you did not enjoy your stay. While I realize this is your experience and you obviously feel very strongly about the circumstances during your stay I must take the time to clarify a few of the issues mentioned. It is always... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2016 via mobile

Hotel was able to accommodate my last minute stay, which I am very happy about. The hotel room was clean and comfortable. I love the duplex king size room with an electric fireplace. It made me feel like I was home, which was comforting after days of exploring the park. The people at the front desk in morning were very... More 

Helpful?
1 Thank TravelingUmbrella
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear TravelingUmbrella, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us. I will pass along your kind words to our staff. We greatly appreciate your positive feedback and for choosing Charltons Banff. We look forward to seeing you again in the future. Sincerely, Management More 

Bowie, Maryland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 October 2016

We really enjoyed our stay at the Charlton's Banff Hotel. We had a great room with a seating area, fireplace, and bathroom on the first floor and a spiral staircase that led to a second-story loft where the bed was located. It was clean, quiet, and comfortable. It was also an easy walk to town. I hope to return to... More 

Helpful?
1 Thank Tperru
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Tperru, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us. It is always nice to hear such wonderful feedback. We greatly appreciate your positive words and for choosing Charltons Banff. We look forward to seeing you again in the future. Sincerely, Management More 

Needham Market, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016 via mobile

Simple check-in & out. Clean room & bathroom. Comfy bed, good shower. Good facilities, iron, hairdryer, fridge, coffee machine. Would have liked onsite laundry room though. Short walk from town with parking. Fitness room at sister hotel was available for our use but teeny. Would have liked slippers, more useful than a robe really..enjoyed the pool, jacuzzi & steam. Brittany... More 

Helpful?
1 Thank Abi-Lois
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Abi-Lois, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us. I will pass along your kind words to our staff. We greatly appreciate your positive feedback and for choosing Charltons Banff. We look forward to seeing you again in the future. Sincerely, Management More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 

Additional Information about Charlton's Banff

Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada (Formerly Charlton's Cedar Court)
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: RM457 - RM910 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charlton's Banff 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
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Questions & Answers

Here's what travellers have asked, with answers from Charlton's Banff staff and other travellers.
2 questions
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Questions? Get answers from Charlton's Banff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take the loft. You'll be running up and down a small spiral staircase at night to go to the bathroom.”
 of 5 bubbles atigy, 15 Oct 2016 | Read review
“I don't think they have good rooms”
 of 5 bubbles CalgaryCst, 12 Oct 2016 | Read review
“Stay somewhere else!”
  • from the couch-
  • This is the vew of the living room from the entryway door.
  • other half or the tiny livingroom.
 of 5 bubbles 202teresar, 10 Oct 2016 | Read review
“Although we did not have a view, we enjoyed the loft room with the fireplace.”
 of 5 bubbles Tperru, 5 Oct 2016 | Read review
“Bottom floor rooms are handy if you have a lot of stuff coming in and out of the car each day.”
 of 5 bubbles coocookuchoo, 12 Sep 2016 | Read review
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