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I had read some bad reviews of this hotel but wanted to decide for myself - bad idea! The customer service was ridiculous. As we were trying to decifer why our full stay was charged to our visa night one with out permission (we were...More
3 Thank Jessica B
Response from BanffManagement, Manager at Charlton's BanffResponded 2 May 2014
Of course your comments are a cause of concern to us.
It is routine when you check in for us to require a "pre-authorization" on a credit card for the room charges and a incidental expenses that may occur. This is standard practice for most...More
This hotel was OK... I have stayed in better hotels in Banff / Canmore so it's really hard to compare this to them. First of all what we liked... free breakfast (enoght choices for us), the location, not in town so much to hear the...More
Overall a decent hotel and good service but as with everything in Banff, premium pricing. What left a very sour note on checkout was the fact that they still charge $0.60 per local or 1-800 call for using the phone in the room. This seems...More
We stayed here during a last minute weekend in Banff. While searching for rooms online, this seemed like the best deal (guaranteed king bed, fireplace, etc) but when I went to book it, it was suddenly sold out. Fortunately I checked the hotel website and...More
We booked a king room with the idea our room would match what was shown on the website ( nice room king bed big bathroom with large tub and separate shower etc). The room we walked into was a king bed but freezing cold due...More
US$119 - US$308 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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