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Banff Caribou Lodge & Spa

521 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Official Hotel
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Free cancellation until 28/10/21
Reserve now, pay at stay
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Free cancellation until 28/10/21
Reserve now, pay at stay
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Traveller (678)
Panoramas (9)
Room & Suite (363)
Travel safe during COVID-19
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What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 12/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#23 of 34 hotels in Banff
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's playground
Car park
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Breakfast available
Happy hour
Vending machine
Canoeing offsite
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Full body massage
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Japanese
2473Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
Josie D wrote a review May 2021
2 contributions2 helpful votes
Absolute worst place to stay in Banff. We payed for our hotel online and arriving at 10pm. Although it was 24/7 service??? ... Apparently there was nobody at the hotel who could access our booking and told us it could take 2 hours before they could check us in 😂. So we sat in the parking lot for 2 hours exhausted and just wanting to go to bed. The next day they offered us a 10% discount for the inconvenience.. so generous. The supervisor was very rude. No toilet paper in the room upon arrival. Yellow stained pillow cases. The soaps in the shower were empty. Air conditioning didn’t work. There’s no fan in the bathroom so good luck getting ready after you shower. It filled the whole bedroom with steam. Honestly just go anywhere but here. This place ruined our stay in Banff.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
Amandapm1970 wrote a review May 2021
1 contribution
We have stayed here before and enjoyed the rustic feel of the hotel, love the brick fireplace in the lobby. However, the rooms are in serious need of updates. The staff is very friendly, knowledgeable and accommodating. We’ve never had an issue with them. The first room we checked into must have been skipped by housekeeping, felt dirty, not vacuumed and a filthy duvet. I nicely called the front desk and they moved us to another room without asking, along with a complimentary bottle of wine. The underground parking garage is not for anyone driving a big vehicle, a clearance of 6’4, our truck had very little room, the cement flower beds are way to close to the entrance/exit of the garage. We actually scraped our passenger door coming out of the garage. It’s a very tight squeeze. We love the fact that the Keg is in the hotel. The spa is lovely, we used it on our visit last spring. We love Banff and love to walk so this hotel is fairly close to downtown. I’d stay again if the rooms were updated a bit and next time we will drive our Honda Civic :)
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Date of stay: May 2021
Bonbon708 wrote a review May 2021
Edmonton, Canada32 contributions8 helpful votes
Came for a weekend to destress. We were offered an upgrade for a room with a balcony and view. Paid extra for a view of the carport roof. No A/C in these rooms. No shampoo or soap but a $20 Rocky mountain soap daily oat lotion on counter if you use. Balcony curtains are filthy. Coffee packs in room have no flavor. Upgrades needed. You would think since they're so slow with covid that they'd try to impress the few people that booked.
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Date of stay: May 2021Trip type: Travelled with family
SSmith wrote a review Apr 2021
1 contribution1 helpful vote
We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my booking even though I was within my cancellation window, when my booking fee was hit with a damage deposit - NEVER in the 11yrs of staying in Banff in any of the hotels have I been required to pay this and despite offering proof I was dismissed as liar. There is a way to convey yourself and this is not it. AHS and AB government Covid protocols of Social distancing were not adhered to and staff watched as different cohort groups were abusive to others trying to respect them.
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Date of stay: April 2021
Sonya H wrote a review Apr 2021
Hamilton, Canada1 contribution
We were a ski group of 20 staying at the Caribou for 7 nights All Covid precautions were taken. Unfortunately I was not able to get a reservation to enjoy the hot tub or a Spa treatment. But was able to enjoy a spa massage at the Moose hotel's spa which is a sistor spa of the Caribou. We had no housekeeping during our stay due to Covid restrictions but they were able to accommodate us with extra towels, toilet paper, etc if needed. We had assortment of delicious plated breakfasts that were included daily and were served quickly. A big Thank You to Trudy, the Keg's Manager that accommodated our ski group quickly in the morning so we could get on the first shuttle to our ski destinations (Sunshine or Lake Louise). Our rooms were fine with comfortable beds, good pillows but they need to replace the comforters that were lumpy and very static. Also the towels could be a better quality, some were stained and fraying. Otherwise we enjoyed our stay
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Date of stay: March 2021
Room Tip: requested a room with a balcony
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US$108 - US$257 (Based on Average Rates for a Standard Room)
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CanadaAlbertaCanadian RockiesBanff National ParkBanff
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Frequently Asked Questions about Banff Caribou Lodge & Spa
Which popular attractions are close to Banff Caribou Lodge & Spa?
Nearby attractions include Banff Legacy Trail (0.2 km), C Level Cirque Trail (0.2 km), and Spray River Trail Loop (0.2 km).
What are some of the property amenities at Banff Caribou Lodge & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Banff Caribou Lodge & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Banff Caribou Lodge & Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Banff Caribou Lodge & Spa?
Conveniently located restaurants include El Toro, The Keg Steakhouse + Bar - Banff Caribou, and The Beaver Bar.
Are there opportunities to exercise at Banff Caribou Lodge & Spa?
Yes, guests have access to a fitness centre, a heated pool, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Banff Caribou Lodge & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Banff Caribou Lodge & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Banff Caribou Lodge & Spa?
The staff speaks multiple languages, including English, French, and Japanese.
Are there any historical sites close to Banff Caribou Lodge & Spa?
Many travellers enjoy visiting Cave and Basin National Historic Site (2.6 km).