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Deer Lodge

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1,467 Reviews from our TripAdvisor Community

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Showing 1,321: English reviews
Vancouver, Canada
Reviewed 14 August 2015

Initially we booked one of the older "Lodge rooms". This room is not acceptable for two people and I wish they would advertise that a bit better on the website. My husband and I walked in...looked at each other and walked back out. It's barely big enough for 1 person. Once we upgraded to the newer "Heritage room" it was...

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Helpful?
Thank Krysta P
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am glad that you enjoyed your upgraded room and were happy with the service our staff provided. I am sorry that you did not get an accurate impression of our basic room type when you made your booking, and we will review our own site and third parties to ensure our guests...

Calgary
Reviewed 14 August 2015

Loved our stay at the Deer Lodge. Staff were amazing. Food was delicious at the restaurant. The lodge was rustic, beautiful, charming, Loved the natural look to it. My wife will definitely stay another weekend there.

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Thank F2112AYbrians
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am very pleased to hear that you enjoyed the charm of Deer Lodge, and received great service from our staff. We look forward to welcoming you back for your next mountain getaway!

London, United Kingdom
Reviewed 13 August 2015

The double bed rooms are tiny barely swing a cat! My garden shed is larger than room provided at ridiculous price! We booked six months in advance to ensure best rooms but were given crud mainly because we booked via highly rated web booking. Front desk staff had no common sense and were trying to educate me international sizes of...

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1Thank Shabbir C
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am very sorry that you did not enjoy your time with us and were unhappy with the rooms that you had booked. The booking agent you used reserved our basic room type for you, which as you have noted is compact in size and aimed at the budget traveler. We were happy...

Rochester, United Kingdom
Reviewed 13 August 2015

Make no mistake, the staff at Deer Lodge could not be more friendly and welcoming but the fabric of the building does not convey the same atmosphere. Although the hotel blends in with the surrounding countryside, my feeling is that it could do with brightening up or smartening up as all the rooms and passageways are so dark and dismal....

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Thank rochesterrambler
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. It's great to hear that you received a warm welcome from our staff, and I will pass your kind compliments on to the team. I apologize that you were less satisfied with the property overall, and that there were some oversights in the maintenance of your guest room. I will ensure that these...

Port Saint Lucie
Reviewed 13 August 2015

great food, clean room, access to Lake Louise is excellent, kind staff, two problems no tv's in room,and I do not believe the quilt used on the bed was cleaned each type the room was rented, it did not appear dirty but based on my coughing in the second day, I think it should have been alternated, However the view...

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Thank Patricia S
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am glad that you enjoyed your room, and were happy with our dining options as well as the service you received. Our linens are clean, but we do use feather pillows and comforters, which can trigger allergies in some people. Hypoallergenic alternatives are available upon request. Whatever the cause of your cough,...

Melbourne, Australia
Reviewed 13 August 2015

This chalet is exceptionally well located close to Lake Louise and given the massive parking problems at Lake Louise its a bonus to be within walking distance of the lake. The chalet is full of yesteryear charm and has a number of relaxing public spaces. The downside is the rooms are small and not really appealing to spend much time...

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Thank MichaelR3162
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am glad that you found our location convenient for visiting Lake Louise, and enjoyed the charm of our common areas. I apologize that the wifi service was lacking during your visit. We have experienced some issues with our service due to high usage during busy season, and are looking into upgrade options...

Edmonton
Reviewed 13 August 2015

The hotel has a nice ambiance but needs improvement. The hot tub wasn't working on the day that we were there. Cleanliness could be improved and make up of the rooms didn't occur until later in the afternoon. On a positive note, the food in the restaurant is delicious.

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Thank sisterstrip2015
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for reviewing your recent stay. I am glad that you enjoyed the historic atmosphere of the Lodge and the menu in our dining room. I apologize that there were some shortcomings in the housekeeping service, and will share your comments with our housekeeping team so that this can be improved going forward. I am sorry also that you...

Highlands, Texas
Reviewed 12 August 2015

Booked ground floor room more than a year in advance due to medical needs, confirmed 2 months prior, arrived to be told no ground floor request was noted, that central reservations does not know what is available on the property, and the only room available for us was on 3rd floor with no possibility of a change. A VERY PAINFUL...

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Thank Kathy G
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am sorry to hear that errors made during the booking process meant you did not enjoy your stay. This will be addressed with our reservations and guest services team, to make sure all requests are communicated clearly to prevent any disappointment. Please accept our sincere apologies for the inconvenience caused. Our management...

Riverside
Reviewed 10 August 2015

from poor to average, needs lots of upgrade as a facility competing with other hotels, the only thing going for the deer lodge is the ;ocation, it is walking distance to lake louise, Personally I would not stay at the Deer lodge again

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Thank dominicjoe2004
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for taking the time to review your stay. I am glad that the location of the Lodge proved convenient for your trip, but sorry to hear that the facility itself did not live up to expectations. We understand that the historic style of our building is not suited to everyone's tastes, and will bear your comments...

New York City, New York
Reviewed 9 August 2015

This lodge is old, rustic, and a perfect little gem on Lake Louise drive. It is literally located next to the Chateau- where we were initially going to stay but decided against it due to the ridiculous prices-- and because deer lodge is next door and overall a better value. It was awesome being able to park right in their...

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2Thank atravelinggirl3988
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for reviewing your recent stay. I am glad to hear that you enjoyed your time at Deer Lodge, and were impressed with our food as well as the convenient location. As noted, the rooms in the original part of the building have a much smaller floor plan than the average modern hotel room. We do have...

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Heritage Room One King Bed (38)
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Heritage Room Two Double Bed (53)
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Deer Lodge
Deer Lodge
Cuisines: Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff

Additional Information about Deer Lodge

Address: 109 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Price Range: RM415 - RM1,232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Deer Lodge 3*
Number of rooms: 73
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Also Known As:
Deer Hotel Lake Louise
Deer Lodge Lake Louise
Lake Louise Deer Lodge
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Questions & Answers

Here's what travellers have asked, with answers from Deer Lodge staff and other travellers.
6 questions
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Jacksonville, Arkansas
7 months ago
Exeter, United Kingdom
over a year ago
Hong Kong, China
Miami, Florida
over a year ago

See all questions (6)

Questions? Get answers from Deer Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at 2nd floor with beautiful mountain view”
  • From Dinning Room
 of 5 bubbles hcbreeze, 9 Jan 2017 | Read review
“ground floor will be better because no lift”
 of 5 bubbles choc601, 23 Oct 2016 | Read review
“You don't want a room in the tower if you are not good with stairs”
 of 5 bubbles patsI7239HR, 11 Oct 2016 | Read review
“Don't take a room on the top floor, cannot comment about the newer wing”
 of 5 bubbles 58PaulW58, 8 Oct 2016 | Read review
“Make sure you book a Heritage room on the south side.”
 of 5 bubbles Charlie-Swiss, 6 Oct 2016 | Read review
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