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Sandman Hotel Calgary City Centre

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Sandman Hotel Calgary City Centre
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751 Reviews from our TripAdvisor Community

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Showing 656: English reviews
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Ottawa, Canada
Reviewed 2 weeks ago via mobile

Service and staff were good. Our junior corporate suite was essentially a standard room with a couch. Pool is small and the are wasn't overly clean. Lobby was freezing cold though that's nobody's fault. The hotel is dated and in need of some refurbishing. Got a package that included parking, $20 at the Moxies and early check in late check...

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Helpful?
Thank sfbrad
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for taking the time to review your stay with us. I am pleased to hear that you found the staff and service to be good. We have now begun renovations which will include all guestrooms and public areas bringing us up to date. Tracey Smith General Manager

Reviewed 2 weeks ago

Great location, poor quality of rooms. When we came in, we received the wrong room keys. So they were replaced (the young man at the counter was very friendly and helpful). When I came to my room, the heater did not work (minus 20 outside) so the room was freezing cold, there was no shower curtain. When I tried to...

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Helpful?
Thank Ronald S
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Many thanks for reviewing your stay with us. I am sorry to hear of the trials and tribulations you experienced to find a room that had heat, but am pleased to hear that the staff were friendly and helpful. Renovations have begun and we are looking forward to the transformation and to welcoming you back to experience the changes. Tracey...

Winnipeg, Canada
Reviewed 4 weeks ago

stayed here for a week and it was OK the bed was soft and the room was quiet but nothing more then that I would stay here for business but not a vacation it is in a good location and reasonably clean.

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Helpful?
Thank dallas h
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for reviewing your stay. I'm glad to hear that you found your room clean and comfortable and we hope to welcome you back soon. Tracey Smith General Manager

Reviewed 5 weeks ago via mobile

Wasn't off to a great staff from the beginning. Staff at front desk seemed disinterested, our room keys wouldn't work and had to be reset a couple times but that's ok I can live with that. Be prepared for incredibly long waits for elevators and sometimes having the elevator light switch off and decide nope, not picking you up this...

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Helpful?
Thank Grant P
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for taking the time to submit a review following your stay with us. I am sorry to hear of the challenges you faced and would like to follow up with the staff concerned. If you would like to contact me directly with your room number and dates of stay that would be very much appreciated. Tracey Smith General...

Brisbane, Australia
Reviewed 22 February 2017

We stayed here for 1 night and it wasn't too bad. The location is pretty good right in downtown. About a 15 min walk down to the Stephen Ave Walk. There is plenty of food options just across the road. There is a fitness centre and swimming pool at the hotel. The rooms are okay, a little tired but not...

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Helpful?
Thank JessMTATravel
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for reviewing your stay with us. I am pleased to hear that you found the staff friendly and we are looking forward to the hotel rooms being transformed from "a little tired" to amazing during our renovations. We hope to welcome you back soon. Tracey Smith General Manager

Los Angeles, California
Reviewed 16 February 2017

Me and My GF stayed here in Mid Feb for 1 night. Pros: -HUGE comfy bed. I slept so well. -Bar/Restaurant downstairs -Friendly Staff -Parking is in a gated underground safe spot-and only $5CAD/night -Tim Hortons across the street -Very close to public transit -Large Room -View is amazing!! Cons: -Bathroom was a little small and the door opens towards...

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Helpful?
Thank Amanda E
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Hello Amanda, Many thanks for reviewing your stay with us. I'm delighted to hear that on the whole it was an enjoyable experience. As part of our renovations we are looking forward to having outlets in more accessible locations (and more of them). Thank you for letting us know about the parkade elevator acting up. We did have the service...

Winnipeg, Canada
Reviewed 3 February 2017

I stay at this hotel once every three months and have done so for the past few years. In that time I have really seen the age of the hotel show in deteriorated interior of the decor. Still, the rooms are clean, I feel safe in the building and the staff are all great. Just a little additional I care...

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Helpful?
Thank ramseyl777
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks for reviewing your stay with us. I am delighted to say that beginning this month we are renovating all 300 guestrooms, lobby, restaurant etc. Thank you for your continued loyalty and we look forward to having you stay with us again soon. Tracey Smith General Manager

Belfast, United Kingdom
Reviewed 26 January 2017 via mobile

Hotel was located in the heart of the city centre, so it was close to shops etc. The restaurant in the hotel was very good and reasonably priced. Good atmosphere around the bar. The only down side was the pool area, the jacuzzi wasn't working and the pool room was dark and uninviting, not what is advertised in the pictures....

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Helpful?
Thank Glee828
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Many thanks for reviewing your stay with us. I am pleased to hear you found the rooms clean and comfortable and we are looking forward to a full renovation of the hotel including pool and fitness centre beginning next month. We hope to welcome you back soon. Tracey Smith General Manager

Seattle, Washington
Reviewed 19 January 2017

Not a terrible hotel, but also not a great one. While this hotel is in the city center, you have to walk at least 5-10 minutes to get to a decent restaurant or bar. Not bad in the summer, but in winter this can seem like an eternity. Rooms could use some updating but were overall clean and spacious. Amenities...

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Helpful?
Thank Trav4Work
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your review and kind words regarding the staff. I will ensure they brush up on their local restaurant knowledge. We are also looking forward to the guest room renovations beginning next month and look forward to welcoming you back. Tracey Smith General Manager

Calgary, Canada
Reviewed 17 January 2017

I booked three rooms this past weekend for my friends and I, was really impressed with the staff. Shelley the front desk agent was really kind and accommodating. The rooms could use some TLC it was pretty run down but the beds were clean which is most important. Some things like a broken wall, weird patches on the ceiling, peeling...

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Helpful?
Thank chellelamb
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks so much for your review. I will ensure your kudos for Shelley are passed on. I am also pleased to say that renovations are beginning very soon and we look forward to seeing you again. Tracey Smith General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Centrally located in Calgary's business district, and a short distance from Calgary's retail and entertainment district, Sandman Hotel Calgary City Centre is the ideal place to stay whether you are travelling for business or for pleasure. ... more   less 

Additional Information about Sandman Hotel Calgary City Centre

Address: 888 - 7th Avenue SW, Calgary, Alberta T2P 3J3, Canada
Region: Canada > Alberta > Calgary
Price Range: RM363 - RM653 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Calgary City Centre 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sandman Hotel Calgary
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel Calgary City Centre staff and other travellers.
5 questions
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Brazil
8 months ago
Sandy, Utah
over a year ago
Carthage, Missouri
Carthage, Missouri
over a year ago

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Questions? Get answers from Sandman Hotel Calgary City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms had lots of light”
 of 5 bubbles chellelamb, 16 Jan 2017 | Read review
“best views look south towards heritage residential area, or north across the Bow River.”
 of 5 bubbles T5546SOjohns, 8 Jan 2017 | Read review
“Ask for a room away from lifts.”
 of 5 bubbles 123theresew, 31 Dec 2016 | Read review
“no opinion here”
 of 5 bubbles dave475499, 19 Dec 2016 | Read review
“Choose a different hotel.”
  • mismatched furniture with hard to open drawers
  • electrical wites pulling out of the ceiling..
  • worn and marked furniture - all pieces but one were like this
 of 5 bubbles 202teresar, 14 Dec 2016 | Read review
5 of 5