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Fairmont Hotel Macdonald

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Traveller (371)
Room & Suite (289)
Dining (60)
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Overview
  • Excellent61%
  • Very good27%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,216)
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Traveller rating
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322
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695
322
109
46
18
Show reviews that mention
All reviewsconfederation loungegold flooroverlooking the riverbeautiful hotelnorth saskatchewan riversteam roomvalet parkingan upgradeself parkdowntown edmontonbed was very comfortablewould highly recommend this hotelharvestsmudgesbrunchweddingstaycation
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1 - 5 of 1,190 reviews
Reviewed 3 days ago

The room was lovely & spacious; beds were very comfortable; service at the desk was so-so. Pool water had an odd taste, and overall seemed the pool area needed updating with no cushions on the chairs. We have a dog & the Fairmont Banff does...More

Review collected in partnership with fairmont.com
Thank Coconutmolly
Reviewed 5 days ago via mobile

I am spending four days here thanks to my husbands business. Edmonton is not a place I would choose to visit but this hotel is the best. Everything is top quality including the food on a lovely patio overlooking the river. Three out of three...More

Thank Betsy M
Reviewed 5 days ago via mobile

The hotel is known for good service and high customer relations. We were celebrating my wife’s birthday, the hotel greeted her in our room with chocolate strawberries and chocolate with birthday wishes. The hotel was very busy with weddings and the room next to ours...More

Thank haileythegolden
Reviewed 6 days ago via mobile

We just loved our stay at this hotel. We went for our 22 year anniversary and had a great upgraded room, a spectacular dinner at the restaurant and took a wonderful walk around the grounds. We definitely will be back.

Thank jkfun
Reviewed 1 week ago

Stayed here for one of the first nights away form the kids. thought it would be great. Fairmont after all. First room. Put us on the street side. Bed - every time you moved it would make crazy loud creaking sounds making it impossible to...More

Thank B5242VHkennethc
Response from JoslynBlack, Public Relations Manager at Fairmont Hotel MacdonaldResponded 1 week ago

Thank you for taking the time to share your feedback. We are disappointed that your experience was not exceptional. We do hope that we can welcome you back in the future to restore your faith in us. Best regards, Joslyn Black Communications Manager

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$166 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Edmonton
#3 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$166 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Edmonton
#3 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (371)
Room & Suite (289)
Dining (60)
Pool & Beach (27)
Amenities (56)
Business Centre & Event Rooms (4)
Questions & Answers
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Framacc
UPDATE: Following our weekend at the Fairmont Hotel Macdonald, I received a follow up call from a very helpful and understanding David Paquet, the Director of the Front Office to discuss our issues. He was very apologetic, accepted our issues weren't in the true spirit of the usual standards of the hotel and was very helpful for future bookings (by offering an upgrade should we wish to stay again) as well as some compensation for our weekend. My point was that it would be a shame for another couple to experience the same as we had and I suggested that he also actually have a look at room 524. My review was fact, however I feel a lot happier now that we have received some professional customer service from Mr David Paquet. It's just a shame the same level of service wasn't apparent during our stay but I'm sure these issues will all be addressed going forward. Frank
23 March 2018|
AnswerShow all 3 answers
Response from G6576QVlisan | Reviewed this property |
My many stays at the Edmonton Fairmont MacDonald have been handled always with the utmost decorum. I’m very glad to hear of their quick and complete response to any issues that had arisen during your stay, Frank. Not... More
0
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Kim S
6 December 2016|
AnswerShow all 7 answers
Response from Eric_the_Bish | Reviewed this property |
Yes for all, on request.
0
Votes
Kim S
28 October 2016|
AnswerShow all 2 answers
Response from GarrettTurta | Property representative |
Thank you for your comment, please contact the Fairmont Gold floor concierges directly at 780 429 6491. Regards
0
Votes
Room Tips
"Allergy prone should ask for a room on the feather free floor"
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"Gold floor worth the extra!"
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"Look for deals, we used TravelZoo on this stay."
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"The "river view" rooms are especially nice. All the rooms are quiet and clean and a treat."
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