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Best Western Plus City Centre Inn

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#20 of 93 Hotels in Edmonton
Certificate of Excellence
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1 room 2 adults 0 children
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Best Western Plus City Centre Inn
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406 Reviews from our TripAdvisor Community

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Showing 404: English reviews
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Grande Prairie, Canada
Reviewed 3 days ago NEW

We booked this hotel because we were going to a hockey game at Rogers Place and we wanted to be close to the LRT. This was a great hotel for that reason. The hotel was clean, rooms were clean, bed and pillows comfortable. All in all was a good hotel for what we needed. It had a pool with a...

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Helpful?
Thank jcmbt
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. We are definitely the place to be for hockey games and events at Rogers Place. It's just a few stops away on the LRT. With the Oilers gearing up for the playoffs we hope to see you again soon!

Alberta, Canada
Reviewed 1 week ago NEW

This hotel is located across the street from a big mall called Kingsway. There is a Tim Hortons connected to the building. The are a variety of rooms for travelers to chose from. The service is good. The pool and rooms are really clean. There is a really nice cozy pub upstairs (called the Runway 29 Lounge). It's also very...

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Helpful?
Thank Tom S
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. We do offer a number of different room types at our hotel. Our Divided Suites are great for families and make travelling together easier. Your recommendation is high praise and we hope you'll stay with us again on your next trip to Edmonton.

Prince Albert, Canada
Reviewed 1 week ago NEW

My son and I stayed at the Best Western City Center Inn to attend an Edmonton Oilers hockey gamea the new Roger's Center. While it is a long ways from the Edmonton Airport to the City Center we used the SkyShuttle and arrived there in about one hour. The round trip on the SkyShuttle is $30.00. Once we arrived at...

Review collected in partnership with Best Western
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Helpful?
Thank Alan C
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. Rogers Place really is quite a sight to see! It is very close by and the Oilers are doing their part by giving the fans some nice wins. Hopefully we'll see you again the next time you're in Edmonton.

Edmonton, Canada
Reviewed 4 weeks ago

The window buy th bed leading to the mail hallway was never t may favourite design, Maybe if it was one way privacy glass I would give the room a better review. Overall this is a great hotel the staff was amazing to deal with very attentive.

Review collected in partnership with Best Western
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Thank Y2943RQrichardm
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. I understand where you're coming from with having the window by the bed. A lot of customers prefer this though as it gets more natural sunlight in the room. We do have other room designs if this particular one doesn't work for you!

Edmonton, Canada
Reviewed 14 February 2017

I have stayed twice in the past 8 months and found the hotel and staff a pleasure. Rooms are clean, well-appointed and the staff do a very good job. Property is close to many amenities. Check-in was quick and efficient, front desk staff always acknowledge you when you pass through the lobby. Housekeeping staff do an excellent job.

Review collected in partnership with Best Western
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Thank A1487MVbrendat
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. I will pass along your kind words to the staff. I hope we continue to see you on your trips to Edmonton and I know we can make your stay great every time!

Reviewed 13 February 2017

Spent 3 nights during a business trip, and it was overall a good experience. Nothing but great things to say about cleanliness, as well as customer service. Room had all the expected amenities, and a double bed room even came with two TVs, which I thought was a nice touch. Hotel is located near city center and right across from...

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Thank David B
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. You've made a lot of great points which will be helpful for future guests! There will be more renovations in our future and it is great to hear that they haven't been disturbing our guests. I understand you need to check around and see if another property suits your particular needs a little better, but...

High Level, Canada
Reviewed 7 February 2017

This hotel is situated near the old airport road. Everything is just some meters/kilometers away from the business district and the Royal Alex hospital. Kingsway Mall is just across the hotel and there is Tim Horton’s connected to the building! I would recommend this hotel to anyone who would like to stay in Edmonton for a number of days or...

Review collected in partnership with Best Western
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Thank Gerald M
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Hello Gerald. I am thrilled to hear that you enjoyed your stay and liked the location. We have plenty of guests that return over and over again because of how much they like the area. I appreciate that you had an issue with the thermostat and will have our maintenance team test the one in your room. The thermostats are...

edmonton
Reviewed 27 January 2017

I spent the evenings of January 23 & 24 during my visit for surgery at the hospital. The room was extremely clean and well supplied for our needs. The food in the restaurant was great. The only glitch was that I asked that my room was not near elevators or entrance doors. My room was next to the entrance doors...

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Helpful?
Thank manor1930bnb
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. I will pass along your kudos to the housekeeping staff. It means a lot to get that kind of recognition from someone with such high standards.

Whitecourt, Canada
Reviewed 16 January 2017

We used our points for this stay. We were on the main floor and our room was right beside an exit door so we heard noise all night. Not much you can do about it but it was just annoying. The beds were not comfortable and one of the pillows was dirty, not a huge deal. I just find this...

Review collected in partnership with Best Western
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Helpful?
Thank 765Daveb
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you for your response. I want to apologize for your stay. "Just OK" isn't acceptable and I know we can do better than that for our guests. As you may have noticed we have some contractors in at the moment doing some renovations. This is to prevent us from becoming a rundown hotel. A poor side effect of this...

Cold Lake, Canada
Reviewed 11 January 2017

I stay at this hotel for business all the time. The staff here is always friendly and caring. They take the time to ask about my family and my work. Another great feature is the Kingsway Mall across the road

Review collected in partnership with Best Western
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Thank E8707MQbillf
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review

Thank you so much for the nice review. We are always happy to host and it is great to hear our guest's stories. We love our regular guests. Thank you for coming back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
We are centrally located in Edmonton, just 400 metres from rapid transit. Guests park here for free while other downtown hotels charge you for parking! By train, times are: 8 minutes to the brand new Rogers Place Arena, home of the Edmonton Oilers®. 10 minutes to the downtown core and Shaw Conference Centre. 17 minutes to University of Alberta and hospital. 20 minutes to Northlands / Edmonton Expo Centre. Our hotel houses a full restaurant and lounge with great views, and has 24-hour food service in the Tim Hortons coffee shop attached to the lobby. Directly across the street is one of Edmonton's busiest shopping centres, Kingsway Mall. Fans of CFL football can catch the free shuttle to the Edmonton Eskimos games at the mall. Patrons of the arts can visit the Art Gallery of Alberta, the Royal Alberta Museum, the Canadian Finals Rodeo (CFR), and our city's art festivals just a quick train ride away. You will love our contemporary guest rooms, each complete with all of the comforts of home. For your convenience, we have custom designed furnishings and oversized writing desks in most rooms. Families and travelers enjoy our indoor salt water pool, relaxing hot tub, and thrilling 30-foot water slide. Business guests visiting the Best Western Plus City Centre Inn will also appreciate the hotel's close proximity to area businesses, including the Royal Canadian Mounted Police K-Division, Northern Alberta Institute of Technology, Glenrose Hospital and the Royal Alexandra Hospital. ... more   less 

Additional Information about Best Western Plus City Centre Inn

Address: 11310 109 St NW, Edmonton, Alberta T5G 2T7, Canada (Formerly BEST WESTERN PLUS City Centre Inn)
Region: Canada > Alberta > Edmonton
Price Range: RM435 - RM601 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus City Centre Inn 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus City Centre Hotel Edmonton
Best Western Edmonton
Edmonton Best Western
Hotel Style:
#15 Family Hotel in Edmonton
#24 Business Hotel in Edmonton
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Questions & Answers

Questions? Get answers from Best Western Plus City Centre Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your shopping Kingsway Mall this is the place to book.”
 of 5 bubbles G9476BQtoms, 16 Mar 2017 | Read review
“Nearer the lobby the better, save yourself a long walk.”
 of 5 bubbles davidbI3624NZ, 12 Feb 2017 | Read review
“room not near elevators or main entrance doors”
 of 5 bubbles manor1930bnb, 27 Jan 2017 | Read review
“pool is on ground floor”
 of 5 bubbles RCAFL887, 28 Dec 2016 | Read review
“All the rooms have access to the parking lot through several exits so you can park fairly close”
 of 5 bubbles brendab1958, 27 Nov 2016 | Read review
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