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DoubleTree by Hilton Hotel West Edmonton

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DoubleTree by Hilton Hotel West Edmonton
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696 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel West Edmonton
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Showing 688: English reviews
Spruce Grove
Reviewed 2 weeks ago via mobile

Our group used the conference facilities to complete a review of our corporate and strategic plan. Not having to worry about coffee, snacks and treats or electronic equipment is a huge bonus. We stayed overnight and enjoyed the restaurant and beautiful rooms. Staff were very helpful whenever we had a need we hadn't thought of.

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Helpful?
Thank Robert C
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are thrilled to see you have had a wonderful experience. Our team works very hard to provide all our guests with the perfect stay! We hope to see you again soon.

Reviewed 3 weeks ago

Stayed in the Double Tree by Hilton for a week on a business trip and felt like I was at home. The hotel is very clean and staff are very friendly. The buffet breakfast is amazing! Highly recommend staying here.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank karenwQ5965XX
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you so much for your nice comments! We are so glad that you enjoyed your stay. We look forward to seeing you in the future.

Vegreville, Canada
Reviewed 3 weeks ago

Thanks for the wonderful experience. There is great parking. The beds are comfortable and the room was really clean. The complementary breakfast has so many choices your breakfast is overwhelmingly. We love the theatre being in the same building. This was the reason for our stay.

Review collected in partnership with DoubleTree by Hilton
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Thank 9,161,214
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's great to hear you enjoyed our location, staff, and amenities. We're committed to providing all of our guests with the perfect hotel stay.

Vancouver, Canada
Reviewed 3 weeks ago

I stayed here the night before a meeting in the conference centre. The hotel was very clean and updated. I have stayed at more expensive business hotels that were not as clean as this hotel. On check-in, you are given a warm chocolate chip cookie - apparently their signature. It was delicious! The front desk staff and conference centre staff...

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Thank FamTravelCurator
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you FamTravelCurator for the great review. We're glad to hear you enjoyed our amenities and the location suited your needs! We always want our guests to leave here with a smile on their face, and we hope to welcome you back next time you're in town!

Saskatoon
Reviewed 3 weeks ago

We stay here when travelling to Edmonton to take in dinner theatre at the Mayfield. Always a great experience. Looking forward to the next show. The cookies are the best! Hotel and theatre staff are very helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lis M
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you so much for your nice comments! We are so glad that you enjoyed your stay. We look forward to seeing you in the future.

Daysland, Canada
Reviewed 3 weeks ago

Very nice. Nothing extraordinary. Attended the dinner theatre next day which was ok too. Very nice brunch. Ample parking. Clean and quiet. Recommend for a night or two. Price not too bad but we had a gift card.

Review collected in partnership with DoubleTree by Hilton
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Thank 622candyn
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are glad to read that you enjoyed your overall stay with us. It was a great pleasure having you here as a guest and we very much hope you will be visiting us again soon.

Vermilion, Canada
Reviewed 3 weeks ago

Room was very clean, food and entertainment, was as always top notch. If I have to stay on the West End, this is my hotel, if I have to stay downtown Edmonton, I like the Fairmount Macdonald. Both are never nice.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank donhK9657DL
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's great to hear you enjoyed our location, staff, and amenities. We're committed to providing all of our guests with the perfect hotel stay. Hope to see you in the West Edmonton more often)).

Edmonton, Canada
Reviewed 4 weeks ago via mobile

Checked in and had my reservation completely screwed up. Front desk staff were inefficient snarky and rude. Lack of knowledge of local area which resulted in me needing to take a cab almost 10 kilometres to purchase small snacks. This resulted in me being unable to order food as the kitchen was closed. I did manage to locate a takeout...

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Helpful?
Thank Dustin D
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for the feedback regarding your recent stay at our hotel. I am sorry to hear that you have encountered undesirable customer service. I am very surprised to see such comment as the team is comprised of very dedicated people. Please feel free to contact me directly so we can work at outlined issue. I will be looking forward...

Victoria, Canada
Reviewed 4 weeks ago

Our bedspread was lumpy and the room seemed a little run down, but we were only there one night so it was ok. Location was good with easy access to Anthony Henday Drive. We ordered room service and it was prompt.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kay D
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you experienced issues during your stay. Having recently undergone property wide renovations, it is very concerning to us that you found some deficiencies. I want to assure you that your concerns have been...

High Level, Canada
Reviewed 4 weeks ago

Comfortable stay. The cleaning staff were very friendly and the rooms were very clean. The restaurant staff is friendly and helpful. Food is good for prices. It is a good place to stay with family because of the pool. There used to be breakfast voucher options but you would have to ask for that. It is nice getting a warm...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank karenkD9238BP
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are glad to read that you enjoyed your overall stay with us. It was a great pleasure having you here as a guest and we very much hope you will be visiting us again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 109 Ave NW, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Region: Canada > Alberta > Edmonton
Price Range: RM478 - RM775 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Hotels.com and Expedia so you can book your DoubleTree by Hilton Hotel West Edmonton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
Hotel Style:
#1 Romantic Hotel in Edmonton
#3 Business Hotel in Edmonton
#12 Family Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel West Edmonton staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel West Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A little more pricy but definitely the king suite on the 10th floor! Great view, lots of room, and quiet.”
 of 5 bubbles SamanthaM836, 18 Jan 2017 | Read review
“Loved how large the rooms for ...would be excellent for families !”
 of 5 bubbles Miss_libertygirl, 16 Jan 2017 | Read review
“We often get the suites here in the front tower, so i don't know what the other tower is like”
 of 5 bubbles 881rickr, 14 Dec 2016 | Read review
“No street noise on the higher floors”
 of 5 bubbles 24mooshie, 6 Dec 2016 | Read review
“The rooms on the 10th floor are very quiet.”
  • The minibar of the lounge
  • A generous amount of space in the bathroom, with walk in shower on one end and soaker tub opposi
  • Looking northeast to downtown Edmonton
  • A very spacious bedroom
  • The lounge area of the suite
  • A very spacious bedroom
  • A generous amount of space in the bathroom, with walk in shower on one end and soaker tub opposi
 of 5 bubbles Atlmaverick, 1 Nov 2016 | Read review
5 of 5