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Holiday Inn Express Edmonton Downtown

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Holiday Inn Express Edmonton Downtown
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312 Reviews from our TripAdvisor Community

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Showing 303: English reviews
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Reviewed yesterday NEW

I have stayed 6 days in this hotel. During check-in they have pre-authorized an amount which is almost 1.5 times of the expense of my total stay from my credit card which is no problem. 4 days after I checked out I found out that my credit card has reached the limit and I was not able to use it....

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Helpful?
Thank Erdem Y
Grande Prairie
Reviewed 2 weeks ago via mobile

Slow check in process. Beds were okay. Don't pay at the parking outlet as it only goes until 6 am, the hotel gets a different rate. Parking is very tight and limited. Breakfast is standard. Elevators are slow.

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Helpful?
Thank Charla E
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Charla, I apologize for us failing to meet your expectations on your stay. It is quite unusual that we get negative comments regarding our check-in process. This may be due to the odd occasion when we have a plethora of persons that happen to arrive at the same time. We are intending to replace both our elevators this summer as...

Reviewed 2 weeks ago via mobile

We went to Edmonton for Doctors. Checkin was fast and easy, our room was exactly what we wanted. All the staff is very nice, friendly, helpful, knowledgeable and always a smile, no matter what their job. Breakfast was great with Lots of variety, all day coffee and tea. Great location to activities and restaurants downtown. We will be back. Thank...

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1Thank Anne F
Prince Albert, Canada
Reviewed 4 weeks ago

We arrived on a Saturday and had to wait in line for 20 minutes to be checked in as the woman at the desk was visiting with the person at her counter. We were put in an extremely small room for our first night but we lived with it. After being asleep for a couple of hours, we were woken...

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Helpful?
Thank PrairieLily73
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

PrairieLily73, Thank you for your detailed review and we apologize for the inconvenience that you experienced during your stay. I believe that we have spoken regarding your concern and the case has been closed to your satisfaction. We do not have a reputation for having loud and partying guests so we have addressed your comments to our team for a...

Saint Hyacinthe, Canada
Reviewed 5 weeks ago

you a less than 10 min walk from the downtown action. parking is adjacent to the hotel. its obviously an old building that was refreshed. but rooms are clean and staff is courteous. i will go back there my next edmonton trip.

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Helpful?
Thank babayou69
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

babayou69, Thank you for your review and yes we are newly renovated and we have some additional renovations that will be done in te next couple of months to improve our product. We look forward to your return visit with us.

Macklin, Canada
Reviewed 21 February 2017 via mobile

Staff was friendly and quick with registration and also checkout. Also very accommodating when asked for directions to various places. The hotel is within walking distance of Rogers Place if you wish to stay in the city for the night and not have to drive after after partaking in one of the many functions held there. All in all a...

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Helpful?
Thank Doetzel
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Doetzel, Thank you for choosing to stay with us for your special visit into Downtown. I hope you had a great time at the concert as did most persons that i have spoken to. Hope to see you again soon.

Reviewed 20 February 2017 via mobile

Stayed here the night of Garth Brooks concert. Pleasant surprise for a downtown hotel without the prices of "downtown hotels". Staff were super friendly, breakfast was good. And rooms were clean. I would definitely stay here again.

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Helpful?
Thank Heather R
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Heather, Thank you for your review and for your visit to our hotel. We do have a great team here that do their best to maintain a high level of service and we appreciate your honest feedback and your endorsement. We look forward to your next visit with us. Alwyn Miller Front Office Manager

Toronto, Canada
Reviewed 20 February 2017

For brief stays in Edmonton, the Holiday In Express solves a lot of problems: it has parking, swimming pool and hot tub, free breakfast, and proximity to public transit as well as shopping.Shoppers Drug Mart and 7-11 are five minutes away. We appreciate being able to have breakfast as early as 6:30, but if we get there at 8:30, there's...

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Helpful?
Thank jesuis0709
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Jesusis0709, Thank you for your review and for your loyalty and advocacy of the HoLIDAY Inn Express Downtown, Edmonton. Breakfast is of great benefit to our guests especially since it is complimentary and provides extended hours on weekends for those families that sleep in. We look forward to your next visit with us. Maybe next time we can recommend some...

Calgary
Reviewed 18 February 2017 via mobile

The staff here were very friendly. The rooms are clean and well maintained. The beds were actually pretty comfortable. I like that they have a soft and firm pillow for each side of the bed. The draw for us is it's only a 15 minute walk to Rogers place. Parking does cost you to stay here. The lot can be...

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Thank CalgaryFun_and_sun
Saskatchewan
Reviewed 27 January 2017

Customer service was excellent. Hotel is a bit dated but room was clean and the bed was very comfortable. Room was spacious. Close to all amenities downtown. Had a beautiful view of downtown area. Only drawback is no restaurant in hotel and didn't seem to be any desirable ones close.

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Helpful?
Thank JenLA77

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel. ... more   less 

Additional Information about Holiday Inn Express Edmonton Downtown

Address: 10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada
Region: Canada > Alberta > Edmonton > Downtown
Price Range: RM512 - RM734 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Edmonton Downtown 2.5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Orbitz, IHG, Priceline, Booking.com and Hotels.com so you can book your Holiday Inn Express Edmonton Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Edmonton Holiday Inn
Hotel Style:
#20 Business Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Edmonton Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Express Edmonton Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at another hotel!”
 of 5 bubbles PrairieLily73, 23 Feb 2017 | Read review
“If you like a quiet room, ask for a higher floor.”
 of 5 bubbles jesuis0709, 19 Feb 2017 | Read review
“Don't stay in room 301- loud noise from the elevator”
 of 5 bubbles HeidiJ320, 20 Jan 2017 | Read review
“The south side rooms have views of the River valley.”
 of 5 bubbles pscott44, 17 Jan 2017 | Read review
“Not sure there is a bad room although the views are mostly of downtown buildings.”
 of 5 bubbles 835barbr, 14 Nov 2016 | Read review
5 of 5