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Fairmont Jasper Park Lodge

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#6 of 16 Hotels in Jasper
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Jasper Park Lodge
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3,491 Reviews from our TripAdvisor Community

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Showing 3,312: English reviews
Stockbridge, United Kingdom
Reviewed 13 September 2015

We were here 4 nights and were disappointed in the hotel. The setting was beautiful but the room was not clean, the washbasin and toilet were cracked and the grouting on the tiles above the bath was dirty. The sitting area had one comfortable armchair, a dining chair and a footstool in a double room.....so I spent evenings sitting on...

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Helpful?
Thank duodiscus2up
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear duodiscu2up, Thank you for reviewing your recent visit. I regret to read that your stay was anything less than excellent. Please know that if at any point something is malfunctioning or simply not to your satisfaction, you are invited to let our staff know so that we can correct the issue as soon as possible. I hope to get...

Winnipeg
Reviewed 13 September 2015

Summary: Staff - Front desk (FPC), concierge, valet, management & supervisors were great - quick to address issues and offer sincere apologies. They know a happy customer will return. Parking - plenty of parking in the area. For those with mobility issues, there are golf carts that roam the property so I'm sure they'd be willing to assist. There are...

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Helpful?
1Thank Queenlisab
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Queenlisab, Thank you for taking the time to write a detailed review of your stay with us. I am terribly disappointed to read of the challenges you faced with us throughout your stay, however, I eagerly take in any feedback whether positive or negative, as it will only help us improve the product and service we offer. These challenges...

Calgary
Reviewed 12 September 2015

We have stayed at JPL in the past but this was the first time we had used the golf course. The views were stunning, the staff on and off the course superb. Fairmont has never disappointed. The roasted octopus at Orso Restaurant was amazing.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 902claudettes
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear 902claudettes, Thank you for your positive review. I am happy to read you finally got the chance to experience the golf course and you enjoyed the views and service provided. It is very rewarding when our guests take the time to let us know they are pleased. Thank you again, and we look forward to welcoming you back in...

Kingwood
Reviewed 12 September 2015

This place was old in 1950. The flat screen was the only new item in the room. The internet connection and the cable connection were intermittent. Not to Fairmont standards. The service on arrival was neither helpful or attendant. It was apparent the service agents were put out to support the reputation of the Fairmont.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 256werners
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear 256werners, Thank you for taking the time to review our property. It is unfortunate you had less than a satisfactory overall experience with us. We continuously strive to meet and exceed guest expectations and clearly did not achieve that with you, of which I apologize for. I hope to get the chance to welcome you back in the near...

Livingston, United Kingdom
Reviewed 12 September 2015 via mobile

Once you get your head round the lodge lay out the experience was pretty good. Restaurants were good and priced as you mighty expect. Went to Orzo and had the Osso Buca which was superb. Hotel is pet friendy and outdoor facilities great. It is well out of town although a shuttle bus runs in and out every hour,

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Helpful?
1Thank Bobble50
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Bobble50, Thank you for taking the time to share your experience. I am happy to read you enjoyed your stay with us. Thank you for your comments regarding our new Northern Italian Restaurant ORSO - I agree, the Osso Bucco dish is great. I will certainly pass on your kind comments to our culinary team. I am looking forward...

Jasper
Reviewed 12 September 2015

The place is perfict We loved it staff was great Air was clean no noise great cabins lots to do lots to see and nice place to relax the mountains are the best the bar area is just great but at the end of the day it comes down to staff and they always are smiling and helpfull

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank terryd250
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear terryd250, Thank you for your positive Tripadvisor review! I am thrilled to read your stay was perfect. I have to agree - even the best location would be meaningless without outstanding guest service and am happy to read you experienced this. I am looking forward to welcoming you back in the near future. Sincerely, Ken Hall

Bonnyville
Reviewed 11 September 2015

We arrived late with last minute reservations, when we got to the hotel they did not have the room they booked over the phone through the reservation department. We were given another room with twin beds and the room was average. We have stayed in better accomodation for the same price in the city. Parking was really crowded and not...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank patmM2042EU
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear patmM2042EU, Thank you for taking the time to submit a review of your recent stay with us. I am delighted to read you found our staff to be courteous. Please accept my apologies in regards to the mix up with your reservation. I hope to get the chance to welcome you back to better demonstrate our commitment to your...

Reviewed 10 September 2015 via mobile

It's a bit cheaper than its fairmont cousins in Banff and lake Louise but really worth visiting. Lakeside cabins ( ask for a lake view- we were lucky) and golf buggies to whisk those who don't want to walk around the resort. Lovely spa and heated outdoor pool with a great mountain view. Excellent Italian restaurant with one of the...

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Helpful?
1Thank Cockroftd
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Cockrofd, Thank you for taking the time to submit a review of your recent stay with us. I am thrilled you enjoyed your stay and your meal in our new Northern Italian restaurant ORSO. I agree - our chef's do an amazing job with that dish! I am looking forward to welcoming you back in the near future. Sincerely,...

Reviewed 10 September 2015 via mobile

After many years of visiting Jasper, we have only stayed in two other hotels and I can't say enough about the Fairmont Jasper Park Lodge. The service is exceptional, the dining is excellent and the hotel is pet friendly, which is a big plus for dog lovers like us.

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1Thank 2015RestaurantReview
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear 2015RestaurantReview, Thank you for your positive review! I am thrilled to read you were provided with the true Fairmont service, enjoyed the restaurants and liked that we are a pet friendly property. I am looking forward to welcoming you back in the near future! Sincerely, Ken Hall

Brisbane, Australia
Reviewed 10 September 2015

We were obviously paying for the Name and the location here. Our food was fine, but of course that was in addition to our accommodation. Perhaps visitors come here with the intention of using the Cabins as somewhere to stay overnight and don't worry about the facilities. Not the best accommodation we experienced.

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Helpful?
1Thank Mikebcq
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Mikebcq, Thank you for submitting a Tripadvisor review of your recent visit with us. Please accept my most sincere apologies your accommodation did not meet your expectations. We are currently undergoing renovations and hope to get the chance to showcase these renovations to you in the near future. Sincerely, Ken Hall

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Oka Sushi
Oka Sushi
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 

Additional Information about Fairmont Jasper Park Lodge

Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: RM711 - RM3,595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Reservation Options:
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Jasper Park Lodge staff and other travellers.
16 questions
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Vancouver, Canada
over a year ago
Holualoa, Hawaii
4 months ago

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Questions? Get answers from Fairmont Jasper Park Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view. You'll wake up to a breath taking view on the lake and mountains”
 of 5 bubbles , 18 Jan 2017 | Read review
“The rooms with the best view are numbered in the 600's I believe.”
  • This was our view when we walked out of our door.
 of 5 bubbles Stones3131, 18 Jan 2017 | Read review
“All the Rooms are great. Pay a little more for the 1 story quadplex rooms instead of the Inn style ones.”
 of 5 bubbles victorcyho, 16 Jan 2017 | Read review
“ask for a cosy cabin if you do not mind putting on your winter gear to get to the main lodge”
 of 5 bubbles 39Cocoa, 12 Jan 2017 | Read review
“Get a cabin or room facing the lake so you can wake up to the stunning views and the possibility of watching the wildlife.”
 of 5 bubbles 987kylieg, 4 Jan 2017 | Read review
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