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BEST WESTERN PLUS Sun Country

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402 Reviews from our TripAdvisor Community

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Showing 399: English reviews
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Brandon
Reviewed yesterday NEW

We were travelling west on #1 Hwy. As you drive thru Medicine Hat the Best Western sign can be seen far ahead. A easy left turn and you are in the parking lot. Very close to the highway however we never heard it in our room. At check in we received a complimentary upgrade , we are platinum with best...

Review collected in partnership with Best Western
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Helpful?
Thank Gordon M
Maple Creek
HOTEL’S FAVOURITE REVIEW
Reviewed 18 November 2016 via mobile

I stay here on business from time to time when I need to stay in Medicine Hat. Check in is so quick and seamless. This last time Deb was so incredibly friendly and helpful, as usual. Rooms are adequate - I'm not overly fussy.....love the King Suites though. Free shuttle to the airport and back. Nothing bad to say about...

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Helpful?
Thank Sean C
About Hotel's Favourite Review
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We appreciate hearing that your check in was smooth and efficient! We look forward to seeing you again soon.

Calgary, Canada
Reviewed 2 weeks ago

Very hospitable and friendly staff! We felt welcomed and informed. The breakfast bar manager did a really good job running it. Staff were all friendly, helpful and very hospitable. The location is right near HWY 1.

Review collected in partnership with Best Western
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Helpful?
Thank 257colleenn
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We are pleased that we could offer you friendly and knowledgeable service! We look forward to seeing you again in the future.

Calgary, Canada
Reviewed 3 weeks ago via mobile

Very disappointed in this hotel. It's a dump and needs to be updated big time. Front desk staff very unfriendly. Carpeting dirty, pool disgusting, room was boiling hot but bathroom was freezing because that's where the air conditioner unit was located. Had 2 "queen" beds.....(more like over sized single beds.) Tiles falling off the wall and wall paper peeling off...mini...

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Helpful?
Thank wsjen
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank You for taking the time and letting us know how your stay was! We are sorry that you were not impressed with our hotel and will be forwarding these concerns and issues to our ownership group so they understand the need for renovations! We are not sure what was wrong with the bed sizes. All bed sizes are standard...

Reviewed 15 February 2017

Agree with other reviews,is getting a little run down. I had a king suite with fireplace and hot tub, decent room but really needs some updates. Front desk staff we great and the ice lemon water was a nice touch. Overall you can probably find better value for your money. Sorry BW but it has to be said.

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Helpful?
Thank Phil C
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We value your feedback and will use this so that we can inform our ownership group of the needs of our guests and what they are expecting!

Strathmore, Canada
Reviewed 8 February 2017

This location has been my "go to" Hotel for about 3 years and I stay there at least once or twice a month but over the last 3 months I have noticed a marked decline in quality, the rooms are not so clean anymore, linens are looking old and believe it or not they removed the "kurig" coffee machines and...

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Helpful?
Thank B145WUchrism
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time to let us know how your stay was! We have noted your concerns and will forward them to our general manager so the issues can be brought up to our ownership group. We hope to have many of these issues addressed soon and appreciate you taking the time to let us know first hand...

Edmonton, Canada
Reviewed 6 February 2017

Stayed here while visiting family for a wedding and stayed in the ground floor room with Jacuzzi. I'd like to say you get what you pay for but in this case I feel like it is a little overpriced for what you do get. The room was nothing special, infact it was pretty outdated. The breakfast buffet was nothing to...

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Helpful?
Thank aliciamys
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank You for letting us know how your stay was! We are taking all feedback and forwarding them to our ownership group to get approval for our hotel renovations. We will review the breakfast bar's options, but have received many great reviews about the selection and choices. We will look into the day of your stay to see if there...

Calgary, Canada
Reviewed 29 January 2017

Great place to stay. Check-in staff excellent - very helpful. Room was clean and nicely decorated. Fireplace and jacuzzi was a VERY relaxing feature. Nice pool area was available but we chose to enjoy the room and its amenities.

Review collected in partnership with Best Western
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Helpful?
Thank B2491GWdavidm
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for letting us know how your stay was. We are happy to hear that our check in staff was able to assist with answering all of your questions and are pleased to hear that the room met all of your needs during your time with us! We look forward to seeing you again soon!

Calgary, Canada
Reviewed 28 January 2017 via mobile

I did not book the room, my company did. The reception area is nicely updated as is the breakfast area. The room was 1970ish. Worn and dated. Close to the highway and a lot of stuff. But would not be my first choice to stay at again.

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Helpful?
Thank Michael B
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for letting us know how your stay was. We are sorry that the room amenities and hotel features did not meet your expectations. We will note the areas of concern and forward them to our ownership group for review, so they understand the need for renovations. We hope you will consider giving us a try again in the...

Reviewed 18 January 2017

hotel rooms were hard to find, room number were not in order. No room window open,just the bathroom, food still left in fridge,rooms and hallway way too hot,had to put air condition on .in middle of winter. Do not recomend to stay here. Breakfast was terrible.

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Helpful?
Thank Joanne W
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was. We are very sorry about the confusing layout of the hotel, as such we personally give directions and a map to each guest during the check in process. We will look into your issues further and see if we can find room for improvement! We are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
122 rooms including 25 Jacuzzi Suites. Free deluxe continental breakfast, two indoor pools and whirlpools, fitness room, 24hr business centre, free airport shuttle, guest laundry, free parking, in room movie & Nintendo system, fridges in all rooms, microwaves in most, in room coffee, free morning newspaper and free local calls. Close to Shopping, Dinning, Museum, Bowling, Parks, Golfing, Hospital, CFB Suffield and Cypress Hills Provincial Park. Visit us at the intersection of TransCanada Highway & 7th St SW. ... more   less 

Additional Information about BEST WESTERN PLUS Sun Country

Address: 722 Redcliff Drive SW, Medicine Hat, Alberta T1A 5E3, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: RM363 - RM438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sun Country 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Plus Sun Country Hotel Medicine Hat
Best Western Medicine Hat
Medicine Hat Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Sun Country staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay elsewhere”
 of 5 bubbles aliciamys, 6 Feb 2017 | Read review
“If you do decide to stay here, check out the rooms BEFORE you book or pay!”
 of 5 bubbles GwenRandy, 25 Sep 2016 | Read review
“Many of the rooms are ground floor which is a plus if you have mobility problems.”
 of 5 bubbles BobbieM804, 15 Sep 2016 | Read review
“My only concern is if you want to sleep in on the weekend don't take a room by the pool.”
 of 5 bubbles cindylF1986KC, 12 Sep 2016 | Read review
“Choose another hotel.”
 of 5 bubbles 247cherylz, 7 Sep 2016 | Read review
5 of 5