We were in Red Deer for Canada Games and I must say the staff and facilities are very accommodating to families traveling for sport. We had lots of kit and lots of energy and they were okay with both. We will be back!
Our son was a guest with this hotel and they did everything humanly possible to make him feel at home. He arrived without any clothes or money and in poor health. Not only did they accept our payment with email verification, they checked on him regularly and the staff went out…
Yikes. Paid $160 to stay here during Agri-trade. Wouldn’t pay half that to stay here again. Beds are hard. Rooms have bright LED lighting that flickers for the first minute when turning on. Not comfortable at all. Nice that it was connected to moxies so could have a drink before…
Check in was easy and fast but staff was not pleasant. Dirty towel hanging on the bathroom door. The nice touch was the stripper magnet left on the fridge from a previous guest. The air conditioner was on but was not able to cool the room.
Stayed for 1 night yesterday. Front end staff have absolutely zero customer service skills nor will they work with the customers to help resolve issues. Emailed the manager and requested follow up which never happened either. Horrible experience. Would not suggest anyone stay…
"Try to get a room away from the stairs....all you hear are people thumping up and down"
"Sign up online for their program and you can stay on the 4th floor King size suite for cheaper than a normal room."
"Stay on the top floor. Quieter."
"all rooms look nice, but ask about those with lounge area."
"Chose a room on the north side of the building for optimal quiet."