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The room was comfortable and I know once this Best Western is done all renos it will be fabulous! It is close to Nanaimo, Chemanius and many other attractions!
Hotel staff were exceptional, helpful and friendly! It is in a great location!
They have a...More
I visited from South Korea for business trip, the place was cozy and quite even the room was facing the highway. I had a very comfortable stay and had no jet leg at all for my short 5 day visit to Canada. I was greeted...More
Response from Bonnie P, General Manager at Best Western Cowichan Valley InnResponded 28 June 2017
Dear valued guest,
We are so honored that you chose to stay with us as part of your business trip from all the way across the world. We are happy to hear that the room was satisfactory and fulfilled all your needs! Thank you for...More
- Convinent location
- Professional friendly staffs
- Clean, comfortable, and quiet rooms
- Good food served at the pub
- Relaxing atmosphere
- Temporary closure of the swimming pool
I stayed here for two nights during my trip to Duncan. I was...More
Our 1 night stay was decent even with the hotel undergoing renovations. Our room was nice, comfortable and quite roomy. The staff were great and very attentive. They provided suggestions on what shopping was available close by etc.More
1 Thank Leslie H
Response from Bonnie P, General Manager at Best Western Cowichan Valley InnResponded 4 days ago
Thank you so much for your review. We also appreciate your support during these times. It was a 3 year planning process to get everything set and started, and we are finally so happy to be powering through. Thank you for your time in writing...More
This hotel was really a disappointment. We are typically Best Western patrons and have always had good stays at these hotels .. this one was definitely the exception. First and foremost we were not informed at any point prior to arriving that this hotel is...More
Response from Bonnie P, General Manager at Best Western Cowichan Valley InnResponded 1 week ago
Dear most valued guest,
May I first start off by saying how sorry I am that you had to go through such an uncomfortable experience. Being under renovations is a difficult time but having a Boil Water Advisory in place from the city & all...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$96 - US$122 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Bonnie P | Property representative |
My name is Bonnie and I just recently took over management of the Trip Advisor page for this hotel :). I am the current operations manager here and I just wanted to say that indeed, the review response... More
My name is Bonnie and I just recently took over management of the Trip Advisor page for this hotel :). I am the current operations manager here and I just wanted to say that indeed, the review response previously made in the post you mentioned was very appalling! Management has completely changed since 2015. We are sincerely sorry that the review response online contributed to your decision to not stay with us. But one thing I can say with absolute confidence is that our family of staff here are absolutely wonderful and we will continue to aim for superior customer service in all areas! I know this answer is so late to when you posted, but we sincerely hope you will consider us in the near future.