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Sandman Hotel & Suites Kelowna

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Sandman Hotel & Suites Kelowna
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315 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Vancouver, Canada
Reviewed 1 week ago

Our room was clean and spacious. We had a double queen room. Beds are comfortable and the staff are friendly and helpful. The decor is on the dark side which is ok if you don't spend a lot of time in the room. Pool is open 10 AM to 10 PM. Ask for a room that does not face the...

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Helpful?
Thank 604Jinxed
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are very pleased to hear you enjoyed your stay with us and found the beds to be comfortable, clean and spacious. It's also great to hear you appreciated our friendly and helpful staff. We will be sure to pass this feedback along to them as it is always gratifying for them to hear when our guests...

Norwich, Canada
Reviewed 2 weeks ago

My daughter and I have stayed here on a number of occasions the rooms are very nice and they are exceptionally clean the staff are extremely helpful and the restaurants are great there is also a very nice bar they are not far from shopping and are about five minutes from the airport they have very reasonable rates but in...

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Helpful?
Thank Nancy B
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback on your numerous stays with us! We are very pleased that you enjoy our convenient location close to so many amenities and that we can count you amongst our loyal return guests. It's also great to hear that you appreciate our clean and comfortable facilities and helpful staff. We will...

Regina, Canada
Reviewed 2 weeks ago via mobile

The room we had was recently renovated but was really small. The rooms were pretty dark and the air conditioner was noisy. The hotel has a good pool and hot tub which is great for families. The rate was decent but not spectacular. Free parking and free wifi.

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Helpful?
Thank Shawn L
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your feedback on your stay with us. I am sorry to hear the air conditioner in the room was noisy. Should you be so inclined as to contact us directly we greatly appreciate it as air conditioners are not used very often in the winter months and we have...

nelson
Reviewed 4 weeks ago

Hotel is clean, comfortable rooms, Check In Girl was not overly Friendly, Downside was overlooking the atrium in the pool, Room is very dark. We were told that there were no other rooms available. It was only one night. Ask for a outside room.

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Helpful?
Thank zenwick
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, While I am pleased to hear you enjoyed the cleanliness and comfort of our hotel I am sorry to hear that your check in experience did not meet our usual standards of friendliness. I am also sorry to hear that we were not able to accommodate your preference for an outside facing room for this stay. We...

Oakbank, Canada
Reviewed 18 January 2017

This was my 3rd Sandman hotel in a very busy week of travel for work. The common theme with décor is that it needs a face lift in décor & overall lighting. Upon checking in, front desk staff were OK, and checked me quickly. Like the couple of other Sandman hotels I was JUST in, the dark décor & maintenance...

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Helpful?
Thank Val M
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay with us and the other two Sandman hotels you have stayed at. I am pleased that your check in process was quick and efficient. I am sorry you find the decor to be darker than you like. We do try to accommodate different preferences of room types and decors...

Yellowknife
Reviewed 17 January 2017

Daughter and 2 friends were stranded in Kelowna due to flight issues. They were under 18, and were traveling back to school after Christmas holidays. Hotel refused them due to their age, although there was a credit card available. Hotel clerk was rude, and surprised that they would be travelling alone "at their ages" (17,16,16). She suggested that they spend...

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Helpful?
1Thank K B
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear K B, While I understand that neither you nor your daughter and her friends have actually been guests at our hotel, I appreciate the opportunity to reply to your comments. I understand your frustration with the process involved in booking a reservation to be paid for with a credit card that is not actually present at check in. Unfortunately,...

Reviewed 30 December 2016 via mobile

So we stayed here over Christmas holidays- for almost 2 weeks. The hotel is central to everything, situated right across the mall . The people were very calm and friendly. They treated my family and I really well. Their family suites are so clean and equipped with very nice furniture- and the beautiful views . It's worth the money staying...

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Helpful?
Thank Kay I
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you so much for staying with us for your Christmas Holiday and also for your positive feedback. We are really glad that you appreciated our convenient central location, the cleanliness of our facilities and our friendly team. It is especially nice for our team to hear that their efforts have left a good impression on our...

BC
Reviewed 20 December 2016

4 lifelong friends got together for a girl's night in Kelowna and we stayed at the Sandman Hotel and Suites Kelowna. We had a 1 bedroom suite with a pull out couch. The couch was uncomfortable - springs in the back all night! However, the suite was roomy and very clean and the staff was accommodating and excellent. I like...

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Helpful?
Thank toothfairyBc
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are so pleased to hear you and your friends chose our hotel for your reunion get-away and had such a good experience. It is nice to know you and your friends appreciated the clean, spacious and comfortable Executive Tower suite and our convenient and central location, as well as our staff. I am sorry to hear...

Kelowna, Canada
Reviewed 22 November 2016

1. Access: From the Southbound lane of Hwy 97 or left turn and in from the street behind ( Enterprise) 6.5/10 2. Location: Directly across from the Orchard Park Mall, also several restaurants in close proximity. 7/10 3. Age/Style: Older layout which has had upgrades to the rooms. 6.5/10 4. Rooms: Adequate size, updated. 7/10 5. Amenities: Pool, vending machines,...

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Helpful?
Thank Britishcanadianeh
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your thorough feedback on your stay with us. We are glad to hear that you appreciated the updates to our rooms, our central location, the free dedicated fibre optic WIFI, friendly staff and reasonable rates. As a 100% Canadian owned and operated hotel group, Sandman will continue to strive...

Vancouver, Canada
Reviewed 17 November 2016 via mobile

I stayed at this Sandman for four nights. My room was nice and clean. The bed was comfortable, the tv was big. There was a little semi-kitchenette area with a fridge, microwave and coffeemaker which I really appreciated since I brought some groceries in. My favourite part of this hotel (and what bumps it up to four stars for me)...

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Helpful?
Thank ash_hornwort
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your constructive and positive feedback regarding your recent stay! We are very pleased to hear you enjoyed our clean comfortable accommodations and central location as well as our pool and hot tub facilities. It is always gratifying for our staff to hear our guests comments when they enjoy their...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay. ... more   less 

Additional Information about Sandman Hotel & Suites Kelowna

Address: 2130 Harvey Ave, Kelowna, British Columbia V1Y 6G8, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Price Range: RM400 - RM715 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel & Suites Kelowna 3*
Number of rooms: 221
Reservation Options:
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Also Known As:
Kelowna Sandman Hotel
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Questions & Answers

Questions? Get answers from Sandman Hotel & Suites Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room that does not face the pool.”
 of 5 bubbles 604Jinxed, 16 Feb 2017 | Read review
“ASk For a outside room not pool view”
 of 5 bubbles zenwick, 29 Jan 2017 | Read review
“Rooms in the second tower I believe would be quieter. although you are next to a major roadway, the noise level was very low.”
 of 5 bubbles toothfairyBc, 19 Dec 2016 | Read review
“Rooms facing the inner courtyard would be quieter.”
 of 5 bubbles 768raelenej, 13 Nov 2016 | Read review
“Executive tower rooms are probably better as there are less of them per floor and they are away from the pool area.”
 of 5 bubbles PsychRN12, 12 Nov 2016 | Read review
5 of 5