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BEST WESTERN Dorchester Hotel

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BEST WESTERN  Dorchester Hotel
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483 Reviews from our TripAdvisor Community

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Showing 472: English reviews
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Victoria, Canada
Reviewed 3 days ago NEWvia mobile

Great view, updated bathroom, bedding. Room is great! Not into the bar or restaurant especially since it closes early but there is so much available right outside. Location is fantastic, plus harbour view room. Great for an updated best western.

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Helpful?
Thank lyrical75
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Lrical75, Thank you for your great feedback. I'm glad that you've enjoyed your stay with us, and the location and the harbour view room. We'll strive to serve all our guests with superior care at all times. Will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

Coeur d'Alene, Idaho
HOTEL’S FAVOURITE REVIEW
Reviewed 13 January 2017

The location is wonderful. Walking distance from shops and the dock. Great restaurants all around. Room was clean and in good shape. Bed was comfortable. The staff at this hotel was exceptional. I'm terrible with names but the gentleman that checked me in was very polite and the waitress in the restaurant at dinner was great. Food was delicious. For...

Review collected in partnership with Best Western
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Helpful?
1Thank ryan0032015
About Hotel's Favourite Review
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Ryan0032015, Thank you for your great feedback. I'm glad that you've enjoyed your stay with us. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

Vancouver
Reviewed 6 days ago NEW

Stayed as a team. Most unprofessional staff ( ALL of them) ever. Complained constantly about our group for literally no reason. Room never cleaned in 5 nights. Smell was bad. Restaurant hardly ever open. Just all around awful.

Review collected in partnership with Best Western
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Helpful?
1Thank skot24
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear skot24, Thank you for your feedback. Sorry to hear that your team didn't enjoy the stay with us. As there were some disrespectful issues that some of your team members caused such as breaking table glass on the patio and throwing trash from patio to the street, our staff had to prevent it from happening. I trust that our...

Pitt Meadows, British Columbia
Reviewed 2 weeks ago via mobile

Just completed a stay at this hotel. Nice location and had a good room with a sea view. Restaurant was very disappointing. I had steak sandwich for dinner which was totally tasteless. My wife had seafood linguine which was a bowl of penne pasta with sauce on it and very little seafood. Breakfast was no better. I had ham and...

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Helpful?
Thank ben_knappett
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Ben_knappett, Thank you for taking your time to letting us know how your stay was. I'm glad to learn that our team served you well and you've liked the room and our location. Please accept our sincere apology for not meeting your expectation with regards to our food in the restaurant. We'll work on improving the quality of the...

surrey, Canada
Reviewed 2 weeks ago

Rooms are poor in quality and cleanliness. Laminate flooring in room was cold and hair all over the floor . Pictures are very deceptive . Bathroom wall paper peeling off the walls...... Was not impressed with the cleanliness of the room. Internet speed was good and there is free parking.

Review collected in partnership with Best Western
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Helpful?
Thank bolaf2017
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Bolaf2017, Thank you for your feedback. Please accept our sincere apology for not meeting your expectations during your recent stay with us. We'll be looking into the issues that you've provided and will take corrective action immediately. Hope you consider staying with us again so we could accommodate you with superior care. Sincerely, Julie Park General Manager Best Western...

Clearwater, Canada
Reviewed 13 February 2017

Very professional service and delicate decor. Seconds from everything and very comfortable with amenities and internwt that work seamlessly. I would stay again without heaitation. We had a fabulous view of the harbor.

Review collected in partnership with Best Western
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Helpful?
1Thank Kenneth B
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Kenneth B, Thank you very much for your great feedback. I'm glad to learn that you've enjoyed your stay with us and our team served you well. We'll keep striving to serve our guests to exceed guest's satisfaction. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

Victoria, Canada
Reviewed 6 February 2017

Loved the view of the harbour. Staff were friendly. Lobby is beautiful, however, the hallway carpets were filthy. Room wasn't up to par for cleanliness. Best Western customers expect better than this.

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Helpful?
Thank cathy r
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Cathy, Thank you for your great feedback. We appreciate that you took your time to let us know what you've liked and disliked. We'll definitely share your feedback with our team and assure you that we'll improve our service. Hopefully, you could visit us again so that we could offer you a superior service. Again, thank you very much,...

Vancouver, Canada
Reviewed 3 February 2017

Was a average stay parking was hard as the very small parkin lot was full. Room could have been cleaner. Staff was helpful and friendly. The rooms are a little small but very nice almost boutique like.

Review collected in partnership with Best Western
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Helpful?
Thank michaelmJ2613GP
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear MichaelmH2613GP, Thank you very much for sharing your experience with Dorchester with trip advisor viewers. I'm glad to learn that you've been served well by our staff and you liked our rooms. Please accept our sincere apology for not having available parking lot on your arrival, and we have not met the cleaning standards during your stay. There're several...

Burnaby, Canada
Reviewed 31 January 2017

Great location in Nanaimo! The staff at check in was excellent! Lots of interesting shops and restaurants near by to enjoy. I would definitely stay at this property again. It would be wonderful in the summer. G. Fraser

Review collected in partnership with Best Western
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Helpful?
Thank 418graemef
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Mr. Fraser, Thank you very much for your thoughtful comment. We'll look forward to welcoming you again soon! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

Pennsburg, Pennsylvania
Reviewed 28 January 2017 via mobile

The hotel was great. Clean and the staff was polite and accommodating. Located right at the water centered in alot of shops and restaurants. I would recommend this place. Lots of pkaces to see nearby.

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Helpful?
Thank William C
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear William C, On behalf of our team, I'd like to appreciate for your great feedback. I'm glad that you've enjoyed our location and surrounding areas as well as our service. We're located at the harbour front of Downtown Nanaimo, and there're various boutique shops, restaurants, Convention Centre, Nanaimo Museum, Art gallery, Casino, Harbour Air all within walking distance. Will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more   less 

Additional Information about BEST WESTERN Dorchester Hotel

Address: 70 Church St, Nanaimo, British Columbia V9R 5H4, Canada
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Price Range: RM498 - RM746 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Dorchester Hotel 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western Nanaimo
Nanaimo Best Western
Hotel Style:
#3 Green Hotel in Nanaimo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Dorchester Hotel staff and other travellers.
2 questions
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vancouver island
6 months ago

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Questions? Get answers from BEST WESTERN Dorchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have heavy luggage or have problems with steps, ask if there are steps to your room. We were on the 4th floor and there are three steps from the hallway next to the elevator to get to the hallway for the rooms. No big deal for us, but could be for some people. ”
 of 5 bubbles VictoriaBCtraveller1, 20 Dec 2016 | Read review
“Rooms are small but have fridge and small TV. ”
 of 5 bubbles teisibell, 10 Dec 2016 | Read review
“Harbour view rooms are nice”
 of 5 bubbles islandrockin, 6 Nov 2016 | Read review
“Choose a room with ocean view.”
 of 5 bubbles Localresident99, 3 Nov 2016 | Read review
“You MUST ask for a harbour / ocean view or you should not be staying here.”
 of 5 bubbles Mr_Jones2, 11 Oct 2016 | Read review
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