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Sutton Place Hotel Vancouver

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2,787 Reviews from our TripAdvisor Community

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Showing 2,672: English reviews
Frimley Green, United Kingdom
Reviewed 2 September 2014

The Sutton Place hotel in Vancouver is a brilliant place to stay whether on vacation or business. Over the years I have been fortunate enough to stay there on many occasions and have never been disappointed. The rooms are great, there is lovely cocktail bar and the breakfasts are superb. The staff have always been attentive and nothing seems to...

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Thank Geoff01276
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We appreciate your loyal patronage of The Sutton Place Hotel and your positive review. We look forward to welcoming you back to your home away from home. Thank you for your business.

Texas
Reviewed 2 September 2014

Recently stayed at the Sutton Place Hotel for four nights in August (8/22--8/26) and very much enjoyed the property and the staff. As others have said, this hotel is well located and the staff is welcoming and helpful. Nice to be so close to a super market (http://www.marketplaceiga.com/our-stores/vancouver-marketplace-iga-1051) and a Starbucks -- they offer free Wifi. Wifi charges at hotel...

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Thank rlk-tx
Taplow, United Kingdom
Reviewed 1 September 2014

We stayed in a 2 bedroom suite at the Sutton Place Hotel and had a fantastic stay. The room was well appointed, spacious and perfect for us (a couple with 2 children). The hotel is also perfectly located for the City and the staff were warm and welcoming at all times. The only small issue we had was that on...

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Thank darrens579
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing La Grande Residence at The Sutton Place Hotel. Please accept our apologies regarding the housekeeping issues and thank you for bringing to our attention. Your constructive feedback will be used for training purposes. Thank you for your business and we hope to welcome you back soon.

Brisbane, Australia
Reviewed 1 September 2014

I recently stayed at the Sutton Place Hotel for three nights in August and from the moment I arrived to the moment I left, I was more than happy with the service. The room was clean and the bed extremely comfy. Slept like a baby :) Location wise, not a long walk to Canada Place where you can get food,...

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1Thank PipLT
London, England
Reviewed 31 August 2014

We arrived at the Sutton Place after a flight from London. Hotel was easy to find and only a few minutes walk from the Canada Line subway station. Speedy check in and we were guven a free upgrade to a suite in the tower. Room was very large with a separate kitchen, lounge and dining area. There is a supermarket...

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1Thank GordonandMichael
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review. I am pleased to learn that you enjoyed your stay at La Grande Residence at The Sutton Place Hotel. Thank you for your business and we hope to welcome you back soon.

Saint Paul, Minnesota
Reviewed 31 August 2014

My wife and I stayed at the Sutton Place hotel for two nights after a week of camping in the Banff/Jasper area of Alberta. After staggering in from our weary travels and hiking escapades earlier in the week – we were greeted professionally, yet cautiously as we surely appeared a bit out of place in a luxury hotel. The room...

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1Thank Andrew H
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing The Sutton Place Hotel. I am so glad that you enjoyed your stay with us. Regarding the parking and wifi, we do offer several value-added hotel packages, please be sure to contact us directly for your future stays so we can better assist you to choose the right hotel package. We value your business...

London, United Kingdom
Reviewed 29 August 2014

What a fantastic place to stay, the hotel is ideally placed for downtown and close to the harbour too. The rooms were clean and very comfortable. The mini bar is a bit pricey but along the street there is a great market place store which sells everything. We were room only but the little shop in the lobby is great...

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Thank joanne j
Reviewed 28 August 2014

I booked two rooms at this hotel for a wedding. You would think with all the business we were giving this hotel, they would provide exceptional service. It turns out one of our rooms was given to another guest but still charged to us. We demanded a refund for the room but the manager coldly stated it was against hotel...

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5Thank forur411
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review. I regret to learn that your recent experience was a disappointed one. I am sure my team has made every effort to address your concerns. We appreciate your business and please be sure to let us know if you are considering to stay with us again. Thank you for your business and again...

Victoria, Canada
Reviewed 27 August 2014

Stayed here in Summer 2014. The location is great near Robson square. Our room was clean and quiet. I especially want to thank you the receptionist for her great job at check in. Before our stay I called the reservation center to ask for a roll-away bed, the lady was not really friendly and told us that "they had no...

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1Thank sabvoyages
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review and please accept our sincerest apologies for the shortcomings you experienced. Your constructive feedback will be used as a training tool so we can improve our service and offer more options for our guests. We take our guests’ feedback seriously and work diligently to rectify any unsatisfactory experiences. Again thank you for your...

Reviewed 27 August 2014 via mobile

Stayed here for the first time and couldn't fault it . The staff are really fantastic and so helpful they will help with anything , our room were comfortable and very clean . We were room only but there is a little shop selling everything in the lobby including fresh coffee. It is in an ideal place in downtown Vancouver...

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Thank Jojojoo

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West End
La Grande Residence at the Sutton Place Hotel Vancouver
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Staying in West End

Neighbourhood Profile
West End
A hodgepodge of landscapes, the West End combines verdant gardens and blocky modern architecture, with Victorian bits and Edwardian bobs in between. It is a paradise for takeout food, take-away coffee, and perhaps incongruously, some of Vancouver's most languid lines of beachfront. English Bay and Sunset Beach invite swimmers, strollers, and picnic-lovers to take in dusk settling over the water, or to jog along with the sunrise, offering breathtaking views at any time of day. The West End merges together so many looks and flavors probably because it functions a hub: its the leafy pit-stop between nightlife and entertainment venues along Davie Street, and the shopping paradise that is Robson Street, offering visitors beautiful parkland to rest on, and quick, easy food to re-fuel with in between ventures.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 

Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Price Range: RM700 - RM1,814 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from Sutton Place Hotel Vancouver staff and other travellers.
28 questions
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Questions? Get answers from Sutton Place Hotel Vancouver staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor if you'd like to see the harbor.”
 of 5 bubbles 202JamesK, 21 Feb 2017 | Read review
“all rooms are excellent. If you want space, book into the suites side of the hotel. They have separate 1 or 2 bedrooms and full kitchens.”
 of 5 bubbles S96XIleem, 7 Feb 2017 | Read review
“The rooms on the higher floors have an awesome view of the Vancouver skyline.”
 of 5 bubbles ShadowWolfZ, 6 Feb 2017 | Read review
“Excellent for company functions”
 of 5 bubbles denist628, 2 Feb 2017 | Read review
“Visit the hotel bar”
 of 5 bubbles Pepe01973, 19 Jan 2017 | Read review
5 of 5