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Cassandra Hotel

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Cassandra Hotel
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166 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Reviewed 15 April 2015 via mobile

Been there several times because my husband has won a free night's stay at a work charity lottery a bunch of times... Every time we go there (more than 7 times in the past 2 years) its dirty. The carpets are old & moldy, the bathrooms are always dirty, the heater/AC doesn't work half the times....ohhh and even the coffee...

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Helpful?
6Thank AK4746
cassandrahotelvan, Public Relations Manager at Cassandra Hotel, responded to this review

We're very sorry to hear of your poor experience with us. Housekeeping has been notified, and we promise to improve the standards of amenities. We are currently undergoing renovations to address the issues you mentioned. We hope you will reconsider staying with us and let us know if our changes are up to your standards.

Calgary, Canada
Reviewed 16 March 2015

Terrible service. Staff became rude part way through few day stay. Rushed us out at checkout. Wouldn't provide printout of room bill and charges. Told us extra charges would be one amount over phone while staying and then billed for drastically more at checkout. Room was dingy, did not appear to be taken care of. WiFI was so bad it...

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5Thank MntnPixie
Reviewed 10 February 2015

Internet not included as well as breakfast as advertised when I booked. Restaurant and laundry room are still under construction. The fitness room is a disgrace. Generally clean but area not the best for eating out.

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4Thank WandVarsha
Edmonton
Reviewed 28 January 2015

The room was below average. The bed was saggy and uncomfortable. The towels were very thin. The bathroom fan sounded like a helicopter . Overall it was not the best experience. The room did not look like what it was presented as in the photo's

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2Thank Twobear_22
One Hundred Mile House, British Columbia, Canada
Reviewed 19 November 2014

This was the worst hotel I have ever stayed in! The first room was nasty, carpet was not cleaned from the person before, huge pop stain all over the one wall. Went down and complained as I was also unsure of the bathroom. So they changed or room with no problems. Which I appreciated. Then the more time we spent...

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9Thank Denielle M
Reviewed 26 August 2014

Very good service and helpful staff over all a good start to the vacation very satisfied with the Cassandra inn I would recommend this hotel to people traveling on a budget very friendly and super helpful

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1Thank pogo1010
Idaho Falls, Idaho
Reviewed 13 August 2014

It was not clean, mold everywhere and the mold smell was overwhelming. I would not recommend this hotel to anyone! The staff was not helpful and when asked for directions sent us in the opposite directions.

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5Thank cassmylass
Reviewed 2 August 2014

Hotel cleaners are very good, friendly staff and has facillities such as whirlpool and sauna. Not good you have to pay $8 for wifi, hotel is near downtown close to public transport. No breakfast included. Not a bad hotel!

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1Thank john k
Reviewed 26 July 2014

Not quite the gateway to Vancouver but really close to transport, bus and sky train. Comfort, spacious with perfect view of Grouse mountain. Whirlpool, sauna, WIFI and helpful, friendly staff. Bino for meals just a step away. Enjoy!

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Thank Patricia s
BARROW
Reviewed 20 July 2014

Dealt with 4 different members of hotel staff. Only one was helpful and friendly. Others pretty much let us know we were a bother. Room was adequate for an overnight stay, but had a mildew odor. In the the mid-80's when visiting and the thermostat on the air conditioner did not work. It was either on or off with no...

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4Thank David A

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Cassandra Hotel

Address: 3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
Region: Canada > British Columbia > Vancouver > Renfrew
Price Range: RM235 - RM692 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cassandra Hotel 2*
Number of rooms: 60
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Also Known As:
Cassandra Hotel Vancouver
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Questions & Answers

Questions? Get answers from Cassandra Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles 805oscarb, 12 Nov 2016 | Read review
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 of 5 bubbles herizaldy, 7 Nov 2016 | Read review
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 of 5 bubbles ultrarunner100k, 1 Nov 2016 | Read review
“Flatscreen TV and microwaves only in kingsize rooms”
 of 5 bubbles Bonti_2, 13 Sep 2016 | Read review
“Avoid at all costs!!”
 of 5 bubbles PETED397, 23 Aug 2016 | Read review
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