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La Grande Residence at the Sutton Place Hotel Vancouver

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La Grande Residence at the Sutton Place Hotel Vancouver
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220 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Michigan
Reviewed 3 November 2016

We stayed at Sutton Place in late September of 2016. We have only the best to say about service, politeness, and helpfulness of their staff! Specifically, one of our bags was delayed, and the Concierge staff made a special effort to help us, delivering the bag to our room the instant it arrived. Never hesitate to ask help from the...

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Helpful?
Thank Hornpipe
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay at The Sutton Place Hotel. It is wonderful to learn that you had an enjoyable stay. It is our pleasure to show you our signature hospitality and your compliments for our associates are greatly appreciated. We value your business and look forward to welcoming you back soon.

Port Moody, Canada
Reviewed 17 October 2016

Just finished a 2 night stay in a 1 bedroom Executive suite at the Sutton Residence. I've had friends stay here and I've always recommended the Sutton so thought I'd give it a try. 3 long time friends doing a "staycation" for shopping and catch-up. Check in on Friday went smoothly. 2 of us were there early (2pm) and were...

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Helpful?
Thank traveller47
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay in La Grande Residence at The Sutton Place Hotel Vancouver and for taking time to share your experience. We appreciate your feedback which gives us the opportunity to continually improve our service standards and guests’ experiences. We have shared your review with the appropriate department to follow up. We sincerely apologize that...

Alberta, Canada
Reviewed 20 September 2016

The hotel is in a very central location in downtown Vancouver. Several restaurants, shops, Scotiabank movie theatre and an IGA are within walking distance. The staff were very friendly and accommodating - front desk staff, concierge who held our bags, doorman who offered us umbrellas. We had a one bedroom apartment style room with a full kitchen and living room...

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Helpful?
Thank 26Traveller1216
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay at La Grande Residence at The Sutton Place Hotel. We are pleased to learn that you had an enjoyable stay. We are committed to service excellence, your compliments for our associates are much appreciated. We will be refurbishing the rest of the floors in the Fall and an ongoing maintenance program is...

North Vancouver, Canada
Reviewed 30 August 2016

This place is certainly not worth the money we paid to stay here, in fact it could be described as" money for old rope"tthe drapes stank as did the carpets , I could certainly recommend this place to anybody wanting a nice place to stay whilst in Vancouver.

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Helpful?
Thank Tony B
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We regret to learn of your disappointments and would like to take this opportunity to apologize for not meeting your expectations. We are in the process of refurbishing our guestrooms in stages and hope to have the opportunity to welcome you back in one of our modern suites.

Bognor Regis
Reviewed 25 August 2016

Stayed here for three nights half way through our tour. Just perfect in every way, we were on the 17th floor and had a great view over the city and bay. The suite is incredibly spacious, with everything you could possibly need. The fully equipped kitchen and excellent IGA next door made it a pleasure to eat in for a...

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Helpful?
Thank Sandyaosman
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, It is great to hear that you had an enjoyable stay at La Grande Residence. Some of the room packages we offer include wifi, parking or other hotel benefits. We value your business and hope to welcome you back in the near future. Thank you.

Mackinaw City
Reviewed 20 August 2016

Clean, and large accommodations. This room had two bedrooms with a sitting room and a kitchen. Also two bathrooms. We had a group of 6, and it was perfect. freshly remodeled, clean, no odors, nice balcony overlooking the city. This was a high end hotel, and we usually don't stay at places like this. The staff was very friendly and...

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Helpful?
Thank Juliana T
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for the positive review and recommendations. We are glad to learn that you had an enjoyable stay in La Grande Residence at The Sutton Place Hotel. For your future visits, you may want to consider our value-added room packages includes some of the hotel benefits such as compliment WiFi, Parking and other hotel benefits. We look...

Victoria, Canada
Reviewed 17 August 2016

We stayed in the hotel from August 11 - 14th. The room,151, was superb. It was surprisingly spacious and the kitchen was extremely well-equipped with utensils, and with a dishwasher, oven, microwave. The two king sized beds were very comfortable. The living area was large and the hideabed was as comfortable as one would hope for in an hotel. The...

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Helpful?
Thank Rascaloidus
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing this positive review with us on TripAdvisor. We are delighted that you had an enjoyable stay in our 2-bedroom suite in La Grande Residence at The Sutton Place Hotel Vancouver. We greatly appreciate your compliments about our associates and the hotel facilities. It gives me great pleasure to share with Elan, Alex, Sergio and...

Montreal, Canada
Reviewed 3 August 2016

This was the second time I stayed here. We could not get into the residence on the first night and stayed on the hotel side. Rooms were really small and not worth the money. However the residence side is awesome for families! the staff is awesome. Kudos to everyone!

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Helpful?
Thank eric l
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We thank you for you kind comments. I am sorry we were unable to accommodate you in our La Grande Residence suites on the first night. I am glad to hear that rest of your stay was to your satisfaction. I hope we have an opportunity to welcome you back to The Sutton Place Hotel, Vancouver soon.

Austin, Texas
Reviewed 29 July 2016

Arrive with a smile & the docs, if anything goes wrong & this leaves Murphy with no op to mess things up, it can go very right too! It's your POV, point of view, and how you see and treat the world/universe, a much better law than Murphy's. 1st opinions/meetings do matter, like size, at times;) This is a BIG...

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Helpful?
Thank stevieb341
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We greatly appreciate the time and effort taken to share this kind and very detailed feedback. We are very pleased to hear that our staff went above and beyond in assisting you with your preferred accommodation. Thank you for pointing out few of them, I'll be sure to pass on your kind words to them. We look forward...

Langdon
Reviewed 28 July 2016

We had a two bedroom suite for the 4 of us and the room was fantastic. Quiet, comfortable, very modern appliances and finishing. There is a grocery store literally across the street so we prepared some of our meals in the suite and it worked great! The space in the kitchen is planned very well (I loved the little hide-away...

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Helpful?
1Thank K2690CPbobs
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your review. We are glad to learn that you enjoyed the fully furnished two-bedroom suite in La Grande Residence at The Sutton Place Hotel Vancouver. We thank you for choosing to stay with us and look forward to welcoming you back soon.

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Staying in West End

Neighbourhood Profile
West End
A hodgepodge of landscapes, the West End combines verdant gardens and blocky modern architecture, with Victorian bits and Edwardian bobs in between. It is a paradise for takeout food, take-away coffee, and perhaps incongruously, some of Vancouver's most languid lines of beachfront. English Bay and Sunset Beach invite swimmers, strollers, and picnic-lovers to take in dusk settling over the water, or to jog along with the sunrise, offering breathtaking views at any time of day. The West End merges together so many looks and flavors probably because it functions a hub: its the leafy pit-stop between nightlife and entertainment venues along Davie Street, and the shopping paradise that is Robson Street, offering visitors beautiful parkland to rest on, and quick, easy food to re-fuel with in between ventures.
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about La Grande Residence at the Sutton Place Hotel Vancouver

Address: 845 Burrard St | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Price Range: RM802 - RM1,999 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — La Grande Residence at the Sutton Place Hotel Vancouver 4.5*
Number of rooms: 164
Reservation Options:
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Hotel Style:
#12 Spa Hotel in Vancouver
#25 Luxury Hotel in Vancouver
#34 Family Hotel in Vancouver
#45 Romantic Hotel in Vancouver
#50 Business Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from La Grande Residence at the Sutton Place Hotel Vancouver staff and other travellers.
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Questions? Get answers from La Grande Residence at the Sutton Place Hotel Vancouver staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the front of the hotel, Burrard Street, and was just fine.”
 of 5 bubbles Hornpipe, 3 Nov 2016 | Read review
“Higher rooms have a better view.”
 of 5 bubbles 26Traveller1216, 19 Sep 2016 | Read review
“Could not possibly recommend this place to anyone”
 of 5 bubbles 426TonyB, 29 Aug 2016 | Read review
“When booking, I had to say 4 adults , 2 kids, most will not let you book 6 adults in one room.”
 of 5 bubbles jt2357, 19 Aug 2016 | Read review
“2 bedroom suites were spacious and well equipped.”
 of 5 bubbles Rascaloidus, 16 Aug 2016 | Read review
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