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The Fairmont Empress

TripAdvisorUS$255*
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#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$267*
US$255*
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US$267*
US$267*
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The Fairmont Empress
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3,484 Reviews from our TripAdvisor Community

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Showing 3,285: English reviews
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Adelaide, Australia
Reviewed 4 days ago NEWvia mobile

Just had breakfast in q room a lovely memory for our first day in Canada - cannot fault this hotel and lovely staff too! Had room service due to jet lag they went out of their wAy when phone did not work and no menu in room. Beds great upgraded sBathroom with amazing shower. Do yourself a favour and treat...

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Helpful?
Thank Mittagong4
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for posting your review regarding your recent stay. We love to welcome your overseas visitors and look forward to welcoming you again when your travels next bring you to Victoria. Kind regards, Indu Brar General Manager

Seattle, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

The Empress was still under renovation when I checked in, although the directions were clear. However, getting to my room after checking in at the desk was not. I was able to upgrade to a harbor room at a lower rate upon check in. The view was gorgeous although the A/C was broken when I got to my room. Maintenance...

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Helpful?
2Thank Kath527
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your great review and valuable feedback. We are so pleased that you enjoyed your stay and will be coming back when you next visit Victoria. I will ensure that your great comments about our staff are shared with the teams. We look forward to your return! Kind regards, Indu Brar General Manager

Ladysmith, Canada
Reviewed 5 days ago NEW

My daughter and I went to tea at the Empress for Mothers Day 2017. We were very excited after all we had heard. The setting was beautiful and the piano player was great. The service was adequate. The tray of eats that went with the tea was so skimpy! there was all kinds of blank space on the plates. i...

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Helpful?
Thank angia402
Merritt, British Columbia, Canada
Reviewed 5 days ago NEWvia mobile

Great service, gym strip waiting in the room. Fairmont has been going through a makeover which is moving the hotel from Edwardian to a more contemporary look and feel. No need to pack runners or strip as hotel will provide. Roger was also our and about by the bee hives. Hotel makes its own honey from its flowers and bees...

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Helpful?
Thank Gordon S
St Louis, MO
Reviewed 5 days ago NEWvia mobile

This is one of the loveliest hotels we have stayed at . We did Empress Gold so has access to a wonderful concierge level. Wonderful free breakfast, cookies and fresh fruit all day. Cocktails, wine and beer available all afternoon and evening at a reasonable price. You pour your own. Free appetizers from 6 to 8 that are wonderful... fresh...

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Helpful?
1Thank Grammer
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for the lovely review and feedback. it is wonderful that you enjoyed your stay with us on our beautiful Fairmont Gold and that you were able to do some walking in our beautiful city. We look forward to the opportunity to welcome you again when you next visit Victoria. Kind regards, Indu Brar General Manager

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

From the moment we drove up to the second we left everyone was so pleasant and happy to see us. Beds were so comfortable - as all my experiences with a Fairmont bed. View from the hotel was amazing. Grounds are spectacular. There is a lovely tea room that you should visit.

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Helpful?
Thank CrazyKphotography
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for the lovely feedback regarding your stay with us. I am so pleased to read that you experienced our Tea at the Empress. Our grounds are beautiful and so well looked after by our amazing team of gardeners. We hope to see you again soon! Kind regards, Indu Brar General Manager

Romulus, Michigan
Reviewed 5 days ago NEWvia mobile

My wife and I along with our 8.5 months old son stayed at the Fairmont Empress. As the name already means it, this hotel offered us truly world-class experience. From front desk service to dining experience, this hotel has amazing staff. We will be back!

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Helpful?
Thank Simon S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for the great comments. I am so pleased to read that your family enjoyed your visit with us. We look forward to welcoming you again soon. Kind regards, Indu Brar General Manager

San Francisco, California
Reviewed 1 week ago

We arrived at the Fairmont Empress after 2 weeks of traveling through the Canadian Rockies on a Rocky Mountaineer vacation. Although the main lobby was still under renovations, nothing spoiled the charm of the hotel in general or the beauty of our upgraded room. My husband and I checked into a waterfront view room that was certainly wonderful, but, the...

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1Thank deanne885
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely feedback. I am so pleased we were able to upgrade you and that you enjoyed your suite. The Inner Harbour is such a bustle of wonderful activity and the views are truly beautiful. Thank you again. We look forward to seeing you when you next visit Victoria. Kind regards, Indu Brar General Manager

Reviewed 1 week ago

The room was spacious and well appointed with a very comfortable bed. We booked a harbor view and the view was lovely. Unfortunately the service was way below average. The porters, bellmen, reception and housekeeping staff seemed stressed out to the max. While I don't know for certain, my impression is that the renovation was making it much harder for...

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Helpful?
Thank Pam H
Brisbane, Queensland, Australia
Reviewed 1 week ago via mobile

Spoil yourself with a night or two of old school luxury at this local icon. The ivy might have been removed but this is still a classy place to stay. The location is ideal with everything you need within walking distance, including the hop on, hop off bus that stops outside the front door. If you really want to treat...

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Helpful?
Thank Scott L
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Scott for your lovely review. I am so pleased that you enjoyed your stay and were able to experience our Tea at the Empress. Our location is wonderful and in close proximity to walking to many venues and attractions. We look forward to the opportunity to welcome you again. Kind regards, Indu Brar General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM1,014 - RM1,942 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
26 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for early check in and late check out”
angia402, 22 May 2017 | Read review
“Be specific regarding the location of the room you are hoping for.”
  • Harbor sunset view from room.
deanne885, 20 May 2017 | Read review
“The harbor view is very pretty”
pamh907, 18 May 2017 | Read review
“The gold lounge service is lovely.”
troy569, 16 May 2017 | Read review
“A room with a view may make up for the servicing and internet?”
DaTW, 16 May 2017 | Read review
5 of 5
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US$255* /night
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Orbitz.comUS$267
TravelocityUS$267
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Prices are for 1 room, 2 adults
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