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The Fairmont Empress

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Traveller (1705)
Room & Suite (640)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(396 reviews)
“afternoon tea”(355 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,078)
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3,846 results
Traveller rating
2,061
982
462
225
116
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2,061
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462
225
116
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All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1 - 5 of 3,846 reviews
Reviewed 2 days ago

This is the place to stay in Victoria. We spent three nights. The staff was very professional but not stuffy. There is ongoing reno work being done. Our room was at the back of the hotel. The view wasn't great, but the room was a...More

Thank NoliesNanaimo
Hotel's Favourite
Reviewed 31 December 2017

I had read an article a while back about the current owner going "all in" with the much needed renos for this property and I was greatly impressed by the extent of those renovations. To me, the way that things have been done at this...More

5  Thank ottwatrvllr
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 2 January 2018

Thank you for the lovely and detailed feedback. We are pleased that you liked our recent restorations and renovations. We look forward to the opportunity of welcoming you back again soon! Kind regards, Indu Brar General Manager

Reviewed 3 days ago via mobile

I travel a lot for business. When I am working, I am often leading large groups to take an honest look at how they work and come together to be a better version of themselves. For 10 hours a day I have to remain positive...More

Thank Sask_Architect
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you very much for the wonderful accolades. We strive to provide the best guest service possible and in reading your feedback, I feel confident that we are. We do hope you will visit again soon! Kind regards, Indu Brar General Manager

Reviewed 3 days ago

This is a world-class hotel. Historic, yet with all the "mod-cons." The best is that it has been recently renovated and they've done a stunning job, from the public spaces to the guest rooms. Our short stay on the Gold Floor once again offered so...More

Thank BenLar137
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

We are so pleased that you enjoyed your stay with us on Fairmont Gold. The rooms and lounge, as well as the outdoor patio are truly spectacular. I will ensure your lovely comments regarding all staff are shared with the team. We look forward to...More

Reviewed 4 days ago

The hotel is front and center in Victoria and its Royal history. The building and rooms were masterfully reimagined with modern amenities and classic charm. The service is excellent and a place where people care and care to share their piece of paradise.

Review collected in partnership with fairmont.com
Thank 1service_1
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you for the wonderful comments are feedback. We are very proud of the Empress, our Castle on the Coast! We hope to welcome you again soon. Kind regards, Indu Brar General Manager

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$230 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$230 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1705)
Room & Suite (640)
Dining (148)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
24 October 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
Room Tips
"Harbour view rooms have the best view, but come with a higher price."
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"The Gold Floor rooms seem a little more spacious, and offer a great value"
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"Harbor view"
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"Wind noise from the windows overlooking the harbor were a bit loud"
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