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The Fairmont Empress

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#19 of 52 Hotels in Victoria
Certificate of Excellence
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The Fairmont Empress
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3,423 Reviews from our TripAdvisor Community

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Showing 3,227: English reviews
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Vancouver, British Columbia, Canada
Reviewed 2 days ago NEWvia mobile

Our family came to the Empress for a family weekend. I was worried that the renovations would ruin the old charm. But they have done an amazing job of mixing modern luxury with the historical character. Service amazing as always.

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1Thank Natalia T
Vienna, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 12 February 2017

We flew into Victoria on a seaplane from Vancouver to avoid the travails of a 4 hour ferry and bus ride. Great way to travel. The seaplane terminal at the harbor is just across from the entrance to the Empress. It's an absolutely gorgeous building and overlooks the equally gorgeous Parliament building. We had a large waterfront room with no...

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Thank Silverstreak46
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for posting your great review. I am so pleased to read your comments regarding your stay as well as your dinner with us. I will ensure that your feedback is shared with our teams. We look forward to your return when you next visit Victoria. Kind regards, Indu Brar General Manager

Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

We brought our friends from Texas to enjoy the beauty and ambience of The Empress. After a lovely sitting of Afternoon Tea, we wandered the grounds enjoying the stunning views of the hotel at sunset. The evening was spent meeting new friends in the Gold Floor lounge. Thanks to all the staff for making this a wonderful, if not too...

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Thank Daniel19732013
Reviewed 3 days ago NEW

We were so looking forward to staying at this iconic property. First of all, the room we were given was to have been a recently remodelled room - but it was nothing to rave about.. Carpets looked worn. As the business we were on wrapped up early, we decided to check out one day early. We called early in the...

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Thank Maxine M
Toronto, Canada
Reviewed 5 days ago NEW

Stayed here a few times for business. Almost all of the Fairmont are great, but if any need a makeover (which it is getting) its this one. I was travelling with a co-worker from France who commented that walking the halls made him feel like he was in the Jack Nicholson movie "the shinning"... and he was right! Aside from...

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Helpful?
Thank DROJC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for taking the time to post your review. We are pleased you enjoyed your stay and we look forward to welcoming you back again when you next visit Victoria. Kind regards, Indu Brar General Manager

Fredericton, Canada
Reviewed 5 days ago NEWvia mobile

This was my first stay at the Empress. renovations are ongoing but nearing completion. They seem to have struck a balance of modern design and convenience while respecting the rich history of the property. I was reminded of the Chateau Frontenac which went through a similar renovation. My room was fresh and clean. The bathroom is impressive and I loved...

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Helpful?
Thank ELC_Freddy_Beach
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely and detailed review of your recent stay at our Castle on the Coast! I will ensure your feedback is passed along to the appropriate team regarding the drawer/safe unit. We look forward to seeing you again when your travels next bring you to Victoria. Kind regards, Indu Brar General Manager

Mount Vernon, Washington
Reviewed 1 week ago NEW

We stayed at the Empress to experience the history and gravitas of the place - and were disappointed. The year-long reno will be completed this summer, and much has been lost to Design. The Bengal Room Bar has been stripped of it's Colonial plunderings and is now a plain conference room, Brash new artwork, weird pre-worn out carpets, and ultra-modern...

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Helpful?
Thank skagittraveller
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for providing your feedback regarding your recent stay with us. We sincerely value all of our guests comments. We have taken great thought and pride in finding ways to honour the past while creating our future in the change to our iconic and historic Castle on the Coast! We sincerely hope we will welcome you...

Maple Ridge, Canada
Reviewed 1 week ago

We have stayed at The Empress many times over the past 40 years. It had always had a special warmth and ambiance about it that simply can't be matched. We were excited to see the renovations but I was very disappointed. In the beautiful hallways, the woodwork was covered with paint and wallpaper. The rooms have been 'modernized' with beautiful...

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1Thank Joyce834
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you very much for your detailed review of your recent stay with us. It is so wonderful to read that you have stayed at the Empress over the last 40 years. I am sure you have many stories and have seen many changes in our beautiful and iconic Castle on the Coast! We have taken great...

Vancouver, Canada
Reviewed 1 week ago

First of all, dealing directly with the hotel got me the best rate. We checked in and found that our room did not have a tub. The front desk upgraded us to a suite with a tub. All the staff here was awesome. When I called to make a reservation the staff member asked questions regarding who was coming and...

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Helpful?
Thank Mark N
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased to read that you and your son enjoyed your stay with us. We strive to provide the best guest service possible with our incredible staff. Thank you for the lovely review. We look forward to seeing you again. Kind regards, Indu Brar General Manager

Barrie, Canada
Reviewed 2 weeks ago via mobile

Was an exceptional experience and a once in a life time must. Service, food and atmosphere was extraordinary, very elegant and very glad we decided to go even tho it was expensive. Would definitely recommend.

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Helpful?
Thank Shash54
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for your recommendation and lovely comments regarding Tea at the Empress. I am so pleased that you enjoyed your experience. Kind regards, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM775 - RM1,913 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
22 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is under renovation now, so difficult to say which rooms are best.”
 of 5 bubbles , 24 Mar 2017 | Read review
“Get a room facing the waterfront.”
 of 5 bubbles skagittraveller, 20 Mar 2017 | Read review
“Make sure to ask when booking if you want a bathtub.”
 of 5 bubbles Joyce834, 17 Mar 2017 | Read review
“Any rooms facing the beautiful marina area. Suites are fantastic as are the gold level lounge access.”
 of 5 bubbles KrisH67, 8 Mar 2017 | Read review
“Ask for a front room.”
 of 5 bubbles Z606SDroberts, 5 Mar 2017 | Read review
5 of 5