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The Fairmont Empress

3,969 reviews
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Traveller (1567)
Room & Suite (557)
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Overview
  • Excellent55%
  • Very good25%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“bengal lounge”(329 reviews)
“high tea”(386 reviews)
“afternoon tea”(351 reviews)
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from The Fairmont Empress
Announcement: Return of the Queen
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,969)Write a Review
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Traveller rating
1,996
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1,996
956
453
220
115
Show reviews that mention
All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensan upgradebritish columbia
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1 - 5 of 3,740 reviews
Reviewed 3 days ago

The warm welcome of the reception made my trip with a good start The service and food are both perfect , however if there is more option for the dessert would be better in compare with the gold lounge in whistler The renovation of the...More

Review collected in partnership with fairmont.com
Thank camaro826
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you for your great comments and valued feedback. I will ensure your comment regarding the desserts is shared with the Fairmont Gold team. Our apologies about the lack of the children's bathrobe in the room for your arrival. We look forward to seeing you...More

Hotel's Favourite
Reviewed 9 September 2017

We spent two nights at the Empress with our daughter and two granddaughters. Most of the hotel has been recently redecorated. All of the rooms and hallways were freshly painted and carpeted in a well though out color scheme. Our rooms were thoughtfully placed across...More

2  Thank wanttogotoall50
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 11 September 2017

Thank you very much for the lovely review and accolades regarding your stay. We are so pleased that you and your granddaughters had a wonderful time. We look forward to the opportunity of welcome you all again! Kind regards, Indu Brar General Manager

Reviewed 4 days ago via mobile

As Fairmont properties go, this place should be ashamed of itself. On a cold and rainy January stay our windows would not shut all the way letting in write a draft. When maintenance came to fix it he said, "well the building is over 100...More

Thank Joseph R
Reviewed 1 week ago

The Empress is the crown jewel of Victoria, BC. Beautiful view of harbour and Parliament building. Easy strolling down Government street to shops and restaurants. The Willowstream Spa is fantastic! The High Tea is a must !More

Review collected in partnership with fairmont.com
Thank Gayle M
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 3 days ago

We are very pleased that you enjoyed your stay with us. I am pleased to read that you were able to see some of our beautiful city, as well as enjoy the Willow Stream spa and Tea at the Empress. We look forward to your...More

Reviewed 1 week ago

As loyalty members the Fairmont went out of their way to care for us. Our room was better than expected and concierge/desk service exceptional. The only area that could use improvement would be the restaurant - there seemed to be enough staff but certainly were...More

Review collected in partnership with fairmont.com
Thank cherylk663
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 3 days ago

Thank you for taking time to provide feedback regarding your stay with us. I will ensure that your comment regarding timeliness of service in the restaurant is shared with the team for follow up. We hope to have the opportunity to welcome you again soon....More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$203 - US$539 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$203 - US$539 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1567)
Room & Suite (557)
Dining (142)
Pool & Beach (9)
Hotel & Grounds (1056)
Bathroom (53)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
24 October 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
Stayorgo7
20 October 2017|
AnswerShow all 9 answers
Response from ntredm8 | Reviewed this property |
No they do not. Or at least I don't remember seeing any.
0
Votes
Room Tips
"We went for the cheapest room possible. But I imagine the high-floor ocean-view rooms are really cool."
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"Ask for a harbor-view room & check to make sure you can actually see the harbor from it"
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"Go for an up grade if you can, just more of everything."
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"Upgrade to a better room to get harbor views"
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