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The Fairmont Empress

Expedia.comUS$205*
View Deal
#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$219*
US$205*
US$219*
US$219*
US$205*
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The Fairmont Empress
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3,454 Reviews from our TripAdvisor Community

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Showing 3,256: English reviews
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Reviewed 2 days ago NEW

We have been to British Columbia 5 times now, it is beuatiful and when we are there we stay at the Fairmont Hotel chain. Farimont Empress did not disappoint, what a fabulous hotel perfectly situated in the heart of things

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Helpful?
Thank Aussietrip77
Whistler, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Stayed in the hotel 3 years ago and all I can say, it was not the usual standard of a Fairmont Hotel. My husband and I always use Fairmont Hotels and have been to quite a few so we do have expectations and the hotels consistently deliver to a very high standard. Unfortunately The Empress has been looking and feeling...

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Helpful?
1Thank Snowbabies1
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your great review of your stay with us. It is wonderful to welcome you back and to hear that you love the renovations and changes. We will be complete in June of this year and sincerely hope we will welcome you back to enjoy everything once finished. Thank you again! Kind regards, Indu Brar General...

Seattle, Washington
Reviewed 2 days ago NEW

The Empress was still under renovation when I checked in, although the directions were clear. However, getting to my room after checking in at the desk was not. I was able to upgrade to a harbor room at a lower rate upon check in. The view was gorgeous although the A/C was broken when I got to my room. Maintenance...

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1Thank Sea527
Brisbane, Australia
Reviewed 2 days ago NEW

My family of 4 had a Club 2 bedroom suite overlooking the harbour between Christmas and New Year. The suite was luxurious, comfortable and very spacious for the 4 of us. The Club had excellent breakfast options and evening canapes and drinks. The central location of the hotel was brilliant. The service from all staff was exceptional. A very memorable...

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Helpful?
1Thank CJQLD
Parker, Colorado
Reviewed 3 days ago NEWvia mobile

We have stayed twice at The Fairmont Empress and felt like royalty ! Best hotel experience ever. Great food, excellent service, beautiful grounds and flowers. You can't ask for anything more! Upgraded to a 2 bedroom suite... I didn't want our week to end.

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Thank Mursula
Qualicum Beach, Canada
Reviewed 5 days ago NEW

This is still our favorite place to stay in Victoria and now with all the updates it exudes the charm of yesteryear but with a tasteful, modern design. No detail has been overlooked in this huge renovation. Our room was well appointed, quiet and exceptionally clean. Staff is polished and willing to please in any way they can. All the...

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Helpful?
1Thank Via_girl
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review of your recent stay with us. I will ensure that your lovely comments are shared with our teams. We look forward to the opportunity to welcome you back again soon. Kind regards, Indu Brar General Manager

Reviewed 1 week ago NEW

Rm was extra ordinary. The breakfast was outstanding. The associates were very helpful and pleasant. Always a smile. The only thing amiss was a blow dryer for the hair and clear explanation about all the amenities which are included in the price of the room.Rooms were clean, fresh, well organized.

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Helpful?
Thank Ronald T
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much Roland for posting your review and for the great comments regarding your stay. I will ensure that they are shared with the appropriate teams. We look forward to the opportunity to welcome you back when you next visit Victoria. Kind regards, Indu Brar General Manager

Madison, Wisconsin
Reviewed 1 week ago

I loved the character of this hotel but felt if you don't go all in on a top tier room then it is just an expensive average room. We had a great stay, but because of the age of the hotel (all upgraded) the rooms are small and the bathrooms are even smaller.

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Helpful?
1Thank Thomas W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Thomas for taking the time to post a review regarding your recent stay with us. I am pleased that you enjoyed your stay. Our rooms have been renovated and upgraded for our guests and I hope that you enjoyed the choices that we made. I do hope we will have the opportunity to welcome you back again. Kind...

Grimsby, Canada
Reviewed 1 week ago

We stay at Fairmont hotels where possible and this Fairmont is one of the best. We stayed on the Gold Floor, which we highly recommend for a hotel within a hotel. The rooms were very spacious, with a great bed and lovely amenities. The staff were super helpful and very attentive. We loved the locale of this hotel. Highly recommend...

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Helpful?
Thank sueandcraigt
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for the lovely comments about our Fairmont Gold experience and team. Our central location is in walking distance to so many venues. We look forward to your return! Kind regards, Indu Brar General Manager

Newport, Oregon
Reviewed 1 week ago

The food alone in worth the stay. great staff. They are wiilling to do whatever it takes to make you feel comfortable and have a pleasant experience. Truly is a world class. We are planning on staying there again.

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Helpful?
Thank chukarfury
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely comments. We are thrilled that you had a pleasant experience and we look forward to welcoming you back. Kind regards, Indu Brar General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM972 - RM2,245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
23 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a horbor view”
Aussietrip77, 26 Apr 2017 | Read review
“Grab a room overlooking the harbour and the club rooms are worth the additional price”
CJQLD, 26 Apr 2017 | Read review
“Ask for a room with views of the harbour and the parliament buildings.”
  • Newly renovated, modern decor.
  • Lovely modern decor.
Via_girl, 23 Apr 2017 | Read review
“Rooms on level one are quite, access to amenities, large very comfortable beds”
ronaldt977, 21 Apr 2017 | Read review
“Doors opening and closing are loud”
thomaswH1343VS, 19 Apr 2017 | Read review
5 of 5
Expedia.com
US$205* /night
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Booking.comUS$219
Hotels.comUS$205
TravelocityUS$205
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Prices are for 1 room, 2 adults
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