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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 53 Hotels in Victoria
Certificate of Excellence
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1,001 Reviews from our TripAdvisor Community

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Showing 944: English reviews
Ottawa
Reviewed 2 September 2014

This place was great. Clean, comfy beds and in the heart of downtown Victoria. Very peaceful stay. Typical room sizes and aged looking appropriate. Tad expensive as much cheaper motels and hotels are only a couple kms away, but for downtown - appears to be a good deal. Includes wifi but unlike (all) other BW, no breakfast buffet! What????

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Helpful?
Thank Greg G
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning Greg and thanks for taking a few minutes to write us this review. As stated, we are located right in the heart of Victoria- walking distance to everything you might need whether that be transit, sights, attractions, restaurants or local business. Although we do not have a continental breakfast, the Stone's Throw Restaurant is located through our lobby...

Edmonton, Canada
Reviewed 2 September 2014

Walked in to my room and was amazed by the view from my corner room with windows looking 3 directions. The room even came with a kitchen and was very clean. The valet service is fast and courteous although I would prefer to park it myself, not an option here as they park a couple blocks away. This was my...

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Thank Rick G
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank your Rick for this glowing review! As with most downtown hotels, we do not have onsite parking. Our parking costs $13 per night, and because it is located off site, we provide an unlimited 24 hour valet service. Guests who wish to park themselves are absolutely welcome to do so- though they do require a valet escort to let...

victoria, Canada
Reviewed 2 September 2014

Centrally located to all you would want to see in Downtown Victoria. Great eating locations all around Great staff, very friendly and helpful. Valet parking was nice but I thought a bit expensive since they don't have parking on site. Worth the value for sure.

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Thank Jeffrey G
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks Jeffery for this thoughtful review. As with most downtown hotels, we do not have onsite parking. Our parking costs $13 per night, and because it is located off site, we provide an unlimited 24 hour valet service. Our location is one of our strengths as we're right in the downtown area just steps away from all the restaurants, sights,...

Port Alberni, Canada
Reviewed 2 September 2014

Had a great stay in Victoria with the help from friendly knowledgeable staff. Our hotel room was upgraded to a suite and a complementary gift surprised us upon our return to our room that evening. The room was clean and the bed was very comfortable. We will definitely be staying at the Best Western PLUS Carlton in Victoria again!

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Thank Liz B
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks so much Liz! We're delighted that you enjoyed your time in our hotel. Our suite rooms typically cost $20 more per night than the traditional rooms and boast a larger floor plan, full kitchen, and a seating area with pull out sofa. We look forward to seeing you again!

Turin, Italy
Reviewed 27 August 2014 via mobile

The location is excellent just in the center of Victoria down town near the bus stations, near everything you nead, near the legislative building, the harbour, the souvenir shops, chinatown, the service is excellent and helpful, the room is spacious and very equipped and clean. My room was very calm eventhough it was near the elevator. I highly recommand it.

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Thank Italessia
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks for these great comments. Our location is right in the centre of the downtown core and as such, we are close to everything. We are a perfect launching point for any adventure on Vancouver Island! We have many room types suitable for solo travelers, or those in a group. We're so glad you enjoyed our comfortable, clean rooms. Please...

Adelaide, Australia
Reviewed 25 August 2014

Had a "situation" with no hotel and just about everything in Victoria booked out. The staff could have taken advantage of this but did the opposite - sensing how I was feeling, the actually dropped the nightly rate to help out - didn't expect that! Good location but still a 30 minute walk to Fisherman's Wharf. Room was excellent -...

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Thank CraigH0901
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning Craig and thank you for leaving this review after your good experience at our property. I'm so very glad that our staff were able to accommodate you after what certainly must have been a stressful evening! While we always encourage reservations, we will certainly do our best to help any walk in guest who visits our hotel. We...

Melfort, Canada
Reviewed 23 August 2014

Vacationed in Victoria from August 16 the to the 21st. Was apprehensive of being off the harbor, but was short lived. The price was reasonable and we received a sweet upgrade when we arrived. The staff were the best. The room (upgraded to a suite), was clean and modern. Beds were comfortable. Only issue were the stupid sea gulls making...

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1Thank monster_in_the_boat
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for giving our downtown property a try on your last trip to Victoria! While it's true that we are not directly on the water, I believe that our location is one of our largest assets. Rather than being on the edge of the core, and having to walk in- we are right in the thick of it, minutes...

courtenay, Canada
Reviewed 19 August 2014

central location downtown , within walking distance to downtown amenities , numerous restaurants within walking distance , on site restaurant , on check out day luggage can be left at the front desk until the end of the day , on check out day your vehicle can be left in the parkade until until the end of the day.

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1Thank Linda S
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning Linda and thanks for leaving us this great review! For guests checking out (or even for guests arriving before our guaranteed check in time of 3 o'clock) we're happy to hold onto any bags for the day so that you can enjoy the city unburdened before you leave for your next destination. If you have parked your car...

Denver, Colorado
Reviewed 16 August 2014

Last week we had the pleasure of staying at the Best Western Plus Carlton Plaza Hotel in Victoria B.C. Our stay was perfect from the time we checked in until check out. The front desk staff was incredibly nice and friendly. We arrived early, and front desk supervisor Lina Jang was exceptional and allowed us to check in early, the...

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Thank Maple M
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Maple M for this glowing review! I will be sure to pass along your compliments to Lina and the rest of the staff, it's always a pleasure to pass on good comments! Though our guaranteed check in time is at three o'clock, we always do our best to accommodate early travellers if we are able to. We hope...

Reviewed 15 August 2014

The location is very good. Service is also good. If you are looking for a full size kitchen then you should avoid this. Every now and then we had to ask for stuff. The food at the restaurant is very average.

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1Thank 743amitavab
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello and thank you for taking the time to write this review. Our kitchen suites have full kitchens, rather than kitchenettes in them. They have a stove, full sized refrigerator, and are stocked with all the basics, pots, pans flatware etc... Though we may lack a few specialty items, we are more than happy to get them for you should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM367 - RM828 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Kalispell
2 months ago
Centereach, New York

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
“Rooms on the back are quiet. If you are staying a while and want to cook, the suites are great.”
 of 5 bubbles Capnhi9er, 16 Sep 2016 | Read review
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