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Chateau Victoria Hotel and Suites

Booking.comUS$131*
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#15 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Chateau Victoria Hotel and Suites
Chateau Victoria Hotel and Suites
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2,109 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

On our first night we were assigned a suite. After turning off the lights were could hear a distinct humming motor sound, sleep was not very good. Next morning we told the front desk staff and they changed us to a new room immediately. Our new room was lovely and no noise.

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Helpful?
Thank S9682IFsheilas
Ladysmith
Reviewed yesterday NEW

The staff were very friendly and we did not have to ask for a thing , everything we needed was in the room and the room service was great. The parking is costly but it did include Valet and this worked best for this elderly lady.

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Helpful?
Thank Pearl H
Sydney, Australia
Reviewed 2 days ago NEW

Hotel in a great location, easy walk to restaurants, attractions & shopping, clean & very spacious room, comfortable bed, friendly & helpful staff who booked a couple of tours for us, undercover car parking, would stay again.

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Helpful?
Thank AliGay
Reviewed 2 days ago NEW

Wonderful place to stay. Extremely clean and a great location! There is plenty of closet space and a television in each bedroom. The staff if very efficient and friendly. There is a lovely view of Victoria off the patio.

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Thank edwardt24
Reviewed 2 days ago NEW

I would recommend the Chateau Victoria to anybody considering a visit to Victoria. When I asked an employee how long she had worked there, she said 24 years and when I expressed my surprise, she explained that because the hotel is such a great place to work, turnover in its staff is very small. That is certainly reflected in the...

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Helpful?
Thank 64pegger
Chilliwack, Canada
Reviewed 3 days ago NEW

Clean rooms, comfortable beds, lots of room. Bathroom comes with access to a good hairdryer - however, lighting was a little dark to put makeup on. Location is great to access inner harbour and downtown. Hotel parking is in 2 different areas/levels. Hotel restaurant on 17th floor has beautiful views over city and ocean. Food and service was terrific.

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Helpful?
Thank shemiktravels
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear shemiktravels, Thank you for your positive notes on your recent stay with us. We are pleased that you found your room clean and well-appointed, and that you enjoyed dining in our rooftop restaurant, Vista 18 Westcoast Grill & Wine Bar. Please know that our management team is currently testing alternate bathroom lighting for brightness, ambiance, and environmental sustainability. We...

Qualicum Beach
Reviewed 3 days ago NEW

We are long time visitors to Chateau but in our usual breakfast visit it was disappointing. We ordered a usual coffee, and it was like hot water, no taste, we asked..... "we have changed our coffee I suggest you have a cappuccino" which we did and had to pay much more for half the amount, we had barely got our...

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Helpful?
Thank jdkerluke
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear jdkerluke, Thank you for your overall high rating of our hotel. We are thrilled that you have enjoyed so many positive stays with us, but we are disappointed that the coffee in Vista 18 Westcoast Grill & Wine Bar did not meet your expectations. Please know that he have not changed our coffee in recent years and that both...

Nanaimo
Reviewed 4 days ago NEW

Excellent staff! They were very friendly and helpful. I like to use the stairs and one of the front desk people personally accompanied me to show where the way lead. Good food in both restaurants. Thanks for a great stay.

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Helpful?
Thank glorias345
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear glorias345, Thank you for your kind words about our hotel and staff. We are delighted that you enjoyed the cuisine in Clive's Classic Lounge and Vista 18 Westcoast Grill & Wine Bar. We hope to have the opportunity of welcoming you back to Victoria in the near future. Kind regards, Wesley MacInnis Marketing & Sales Coordinator

Nanoose Bay, Canada
Reviewed 4 days ago NEW

We absolutely enjoy our trips to Victoria when we stay at the Chateau Victoria. The staff are super.. friendly, courteous and knowledgeable. The hotel is super clean and everyone has time to say hello and welcome. it's a pleasure to go back and a pleasure to take friends there.

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Helpful?
Thank Laurie M
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Laurie M, Thank you for your high rating of the Chateau Victoria! We are thrilled that you enjoyed your recent stay with us and that you have enjoyed introducing others to our hotel! Thank you also for recognizing the efforts of our dedicated staff team. We hope to welcome you back to Victoria in the near future. Best regards,...

Reviewed 4 days ago NEW

Several months ago requested hdcp bathroom with support bars at toilet area. Was assured there were bars and no useable bar existed. Staff tried to be accommodating with a quick fix but for the entire week using the toilet was very precarious - I fell twice but was uninjured. the bed was to high from floor making itdifficult to get...

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Helpful?
Thank georgiaf789
ChateauVictoria, Operations Manager at Chateau Victoria Hotel and Suites, responded to this review

Dear georgiaf789, Thank you for taking the time to share your feedback. We are very disappointed that the layout of our accessible washrooms did not meet your needs and that this caused you issues during your stay with us. After you reported your concerns to our management team, we did our very best to accommodate your request by contacting medical...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 

Additional Information about Chateau Victoria Hotel and Suites

Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM561 - RM1,158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Victoria Hotel and Suites staff and other travellers.
32 questions
Ask a question
Seattle, Washington
1 month ago
ChateauVictoria Victoria, Canada Property representative
Helpful answer
0
Votes
Not as helpful

Hi tramirez1971,

Our wifi is free for all hotel guests. We hope to have the opportunity of welcoming you to Victoria in the near future.

Best regards,

Wesley MacInnis

Marketing & Sales Coordinator

1 month ago
kenora
ChateauVictoria Victoria, Canada Property representative
Helpful answer
1
Vote
Not as helpful

Hi freddie43Kenora,

Thanks for taking the time to share your question on TripAdvisor. We are a single-location independently owned and operated hotel. We have only one location — 740 Burdett Avenue.

Please know that we also offer a complimentary shuttle service for transportation in and around the downtown core. We look forward to welcoming you to Victoria.

Best regards,

Wesley MacInnis

Marketing & Sales Coordinator

2 months ago
Newcastle under Lyme, null, United Kingdom
ChateauVictoria Victoria, Canada Property representative
Helpful answer
1
Vote
Not as helpful

Hi Fiona,

We provide multiple towels in all our rooms and suites that our guests are welcome to take with them to the pool area.

Kind regards,

Wesley MacInnis

Marketing & Sales Coordinator

4 days ago
Mount Forest, Ont.
ChateauVictoria Victoria, Canada Property representative
Helpful answer
1
Vote
Not as helpful

Hi cinderell,

We do not offer coin-operated laundry. Our laundry service is facilitated by a local dry-cleaning company, which picks up guest laundry in the morning and returns it to the hotel that same day.

Also, our complimentary shuttle service could easily drop you off at a nearby laundromat. Feel free to reach out to us with any further questions.

Best regards,

Wesley MacInnis

Marketing & Sales Coordinator

9 months ago
Riverside, California
ChateauVictoria Victoria, Canada Property representative
Helpful answer
1
Vote
Not as helpful

Hi LadyDillo,

We have four levels of on-site parking, including one level of over-height parking. The cost is $15.00 CAN per night, per vehicle. If you book direct with us, there is a 50% discount Our toll-free reservations number is 1-800-663-5891.

Best regards,

Wesley

Marketing & Sales Coordinator

11 months ago

See all questions (32)

Questions? Get answers from Chateau Victoria Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the staff by telephone well in advance of your trip.”
E1876GLjerryh, 19 Apr 2017 | Read review
“ask for something facing South so you can see the ocean.”
Arcosdad, 6 Apr 2017 | Read review
“Ask for a Kitchen & enjoy a homey room”
ASASG_7, 29 Mar 2017 | Read review
“if you want a view ask for higher than 5th floor”
Getphoto, 18 Mar 2017 | Read review
“Some rooms have ocean views.”
C1997GNkarenw, 1 Mar 2017 | Read review
5 of 5
Booking.com
US$131* /night
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TripAdvisorUS$132
HotelQuicklyUS$167
Orbitz.comUS$131
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Prices are for 1 room, 2 adults
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