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Chateau Victoria Hotel and Suites

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#17 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
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Chateau Victoria Hotel and Suites
Chateau Victoria Hotel and Suites
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2,049 Reviews from our TripAdvisor Community

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Showing 1,977: English reviews
Nanoose Bay
Reviewed 15 September 2016

check in was great, service in Vista 18 was good woke in the morning only to have cold water for shower explanation at front desk hot water tank issue, this was not passed on to us until we check out no offer to provide option for shower with hot water no discount offered on room for not filling the quote...

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Helpful?
Thank neilroselynh
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear neilroselynh, Thank you for taking the time to review our hotel. We are very disappointed that the comfort of your stay was compromised. Please be assured that your comments have been taken seriously. We would appreciate the opportunity to contact you directly and address the issues raised in your review. If you are open to this gesture, please email...

Calgary, Alberta, Canada
Reviewed 15 September 2016

Stayed here for two nights in a suite which had one bedroom and a living room/bedroom/kitchenette. There was a coffee maker, microwave, kettle (for tea) and sink for washing up. The beds were super comfy and the bathroom had a walk in shower. There was a lounge which served food but we did not use it as other places were...

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Helpful?
Thank ScottishAnne_70
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear ScottishAnne_70, Thank you for your kind feedback about our hotel. We are delighted that your recent stay with us was so positive, and that you enjoyed your one-bedroom suite. Please know that one of our elevators was out of order recently, which may have contributed to your experience. We hope to have the opportunity of welcoming you back to...

Reviewed 14 September 2016 via mobile

I spent 2 nights in victoria. The hotel was nice, the room a bit old fashioned, but correct. The first night I noticed that the pillow was too high but there were not other pillows in the wardrobe. Next morning I asked for an slimer one to the staff and they gave me the one of the pictures. I think...

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Helpful?
Thank Maikololi
ChateauVictoria, General Manager at Chateau Victoria Hotel and Suites, responded to this review

Deak Maikololi, Thank you for taking the time to share your opinion with us and other TripAdvisor users. We are very disappointed that your recent stay with us did not meet your expectations. We have four pillows available in every guest room, and we are currently upgrading two of these pillows to a new slimmer version of our current Northern...

London, United Kingdom
Reviewed 14 September 2016

We had a suite and loved it. The room was massive with a lovely lounge area. The view from the restaurant was great and the food and service were also very good. Only stayed for 2 nights but would have happily stayed longer. Bot

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Helpful?
Thank jeanine19732016
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear jeanine19732016, Thank you for your kind review of the Chateau Victoria Hotel & Suites. We are delighted that your recent stay was positive. We also appreciate you taking the time to recognize Vista 18 Westcoast Grill & Wine Bar in your comments. We hope to welcome you back to Victoria soon! Kind regards, Wesley MacInnis Marketing & Sales Coordinator

Calgary, Canada
Reviewed 13 September 2016

Very friendly, helpful staff. Comfortable hotel. Clean yet very '80s décor. Ask for a room with no adjoining room door as it can be noisy with neighbours. Very accommodating to switch my room. Ask for a room at the front of the hotel.

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Helpful?
Thank DanaMcIntosh
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear DanaMcIntosh, Thank you for your positive review of our hotel. We are pleased that you enjoyed your recent stay with us. Thank you also for sharing your opinion of our decor. Please know that our hotel is currently nearing the end of a series of extensive renovations, which we have decided to conduct in stages in order to keep...

Santiago, Chile
Reviewed 13 September 2016

- Super location - Very clean - Bed was very comfortable - CLIVES LOUNGE AND VISTA 18 ARE A MUST - Front desk was great and very accommodating with our early check-in - Amazing location - Large rooms Cant wait to stay there again.

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Helpful?
1Thank MEGAFUNNER
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear MEGAFUNNER, Thank you for your kind words about our hotel. We are delighted that your recent visit was such a success. Thank you also for recognizing Clive's Classic Lounge and Vista 18 Westcoast Grill & Wine Bar in your comments. We look forward to welcoming you back to Victoria as soon as possible! Kind regards, Wesley MacInnis Marketing &...

New York City, New York
Reviewed 13 September 2016

We had such a great stay at the Chateau Victoria. We received a lovely upgrade for our honeymoon, but more than the incredible room and view, it was the warmth, friendliness and professionalism of the staff that made our stay extra special. Room was great, super clean, awesome shower, etc. great location with easy walking access to everything!

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Helpful?
Thank vbronder
ChateauVictoria, Marketing & Sale Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear vbronder, Thank you for your high rating of the Chateau Victoria Hotel & Suites. We are so pleased that you experienced warmth, friendliness, and professionalism during your recent stay with us. Thank you also for recognizing our central location in your review. We hope to have the opportunity of welcoming you back to Victoria in the near future. Best...

Newark-on-Trent, United Kingdom
Reviewed 12 September 2016

We stayed in a suite on the 12th floor. This was huge with a massive lounge which also had a kitchen with microwave, oven, separate table, cutlery, crockery etc.together with a large bedroom, very comfortable bed and usual size but adequate bathroom / shower. The room had a safe and plenty of storage whilst all was clean and efficiently run...

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Helpful?
Thank BobH9992014
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear BobH9992014, Thank you for your detailed review of our hotel. We are thrilled to see that your recent stay with us was so positive. Thank you also for recognizing our dedicated team in your comments. Please know that we are renovating floors 11 through 17 this coming winter, and this will include upgrades to electrical outlets and charging points....

Dundee
Reviewed 12 September 2016

This was an amazing place to stay during our few days in Victoria. Central in location and wonderful experience all round. Food excellent, good choices for breakfast, lunch and dinner. Reasonable priced and great portion sizing. The staff were friendly and efficient.

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Helpful?
Thank dianejohnjeannettes
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear dianejohnjeannettes, Thank you for your high rating of our hotel. We are delighted that your recent stay with us was so positive. Thank you also for complimenting Vista 18's selection and value. We hope to have the opportunity of welcoming you back to Victoria in the near future. Best regards, Wesley MacInnis Marketing & Sales Coordinator

Caloundra, Australia
Reviewed 12 September 2016

A very enjoyable stay at this location, on arrival in Victoria, just a short walk for us from the coach terminal to our hotel. Fantastic location for a walk to many tourist attractions, catch the local public bus with a choice of 4 or 5 routes to suit our needs. What a magic view from the restaurant, great spot for...

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Helpful?
Thank garypatriciac
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear garypatriciac, Thank you for taking the time to review the Chateau Victoria Hotel & Suites. We are pleased that your recent visit was so enjoyable. Thank you also for recognizing Vista 18 Westcoast Grill & Wine Bar (and its panoramic view) in your comments. We hope to have the opportunity of welcoming you back to Victoria in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 

Additional Information about Chateau Victoria Hotel and Suites

Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: RM510 - RM1,014 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Victoria Hotel and Suites staff and other travellers.
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Questions? Get answers from Chateau Victoria Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want a view ask for higher than 5th floor”
 of 5 bubbles Getphoto, 18 Mar 2017 | Read review
“Some rooms have ocean views.”
 of 5 bubbles C1997GNkarenw, 1 Mar 2017 | Read review
“Pets are on the 11th floor. They are really suites. Very nice.There are three parking areas. two outside and a very small inside parking.”
 of 5 bubbles JilleeBreeze, 27 Feb 2017 | Read review
“ask for a room that is not in the back of the hotel and if it starts with # 4 go higher up!!”
 of 5 bubbles mirnazagar, 16 Feb 2017 | Read review
“1 bedroom are very nice”
 of 5 bubbles 841brentt, 15 Feb 2017 | Read review
5 of 5