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Sandman Inn & Suites Vernon

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Sandman Inn & Suites Vernon
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111 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Reviewed 4 weeks ago

We enjoyed our stay in Vernon at the Sandman. We had a well stocked kitchenette room. It had everything we needed including a frying pan, and most importantly a kettle. Kathy at the front desk was very friendly and helpful. We had a great sleep and enjoyed our quiet room even with the hotel fully booked with hockey teams on...

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Helpful?
Thank Raelene J
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for the review, we appreciate the kind words. I'm glad your stay with us was a good experience and we look forward to seeing you again. Kind regards, Katherin

Belfast
Reviewed 19 October 2016

This is a nice hotel the rooms are clean and there is coffee machine in the room with tea and coffee provided there is also a microwave and fridge in the room. The hotel is not in a great place, it does have a Denny's Restaurant attached to it and there is a pub restaurant just along the street.

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Helpful?
Thank PearlBelfast
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your review. If you are back through the area to stay, we can provide maps and advice on things to do and see the next time that you are in Vernon. Also, our onsite Denny's restaurant has been recently renovated. We appreciate you choosing the Sandman Inn & Suites Vernon and we hope to see you...

Squamish, Canada
Reviewed 10 October 2016 via mobile

Staff friendly , helpful and good knowledge of the area . Good eating places within walking distance for all diners .rooms good clean quiet .recomend for a visit .the staff are a great asset to this establishment

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1Thank malleeman
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your review and for the kind words. Customer service is very important to us and we hope that you stay with us again soon. Best regards, Katherin

Calgary, Canada
Reviewed 7 October 2016

I had rebooked a room after calling in to cancel my original booking. I received the cancellation confirmation and a confirmation for my new booking - everything was in place, or so I thought. When we arrived to check in, they had outright told me that the original room was never cancelled, that it was a technical issue on their...

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Helpful?
Thank rhabc
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for booking with us and I apologise for the fact that your reservation did not get cancelled within our system. We do have a cancellation policy and for this reason cancellation numbers are given out. If notification is not given to us that you had a cancellation number, nor any other information is given at the start...

Reviewed 24 August 2016

I understand that people have different experiences staying at hotels, but our stay was excellent. Having read some of the reviews, we wondered what we were letting ourselves in for, but our concerns couldn't have been dismissed much faster... from the very warm welcome from Elizabeth at reception, to receiving extra towels, hangers, robes for use at the pool. Kath...

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Helpful?
1Thank The H
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your kind words. I can't say enough about our wonderful staff that we have here, they always try there best to make everyone's stay enjoyable. We look forward to having you stay with us again. Kind regards, Katherin

Ladner, Canada
Reviewed 24 August 2016 via mobile

My husband and I spent a couple nights at the sandman inn. Our room was terrific for the $99 per night special rate otherwise it would not have been worth the $205 regular rate. We enjoyed the indoor pool although it is older and the pool towels were very scratchy to the touch, nothing special, no hot tub or steam...

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Helpful?
Thank SLeP21
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your review and I'm sorry that portions of your visit was less than enjoyable. The hotel is working on getting extra parking in the back area behind the building, to hopefully alleviate some of the parking issues. I will pass on the issues concerning the restaurant with Denny's management, so that they can contact you directly....

Drayton Valley, Canada
Reviewed 18 August 2016 via mobile

A great hotel to stay. Rooms are well appointed and quiet. Well worth the price. Stay are friendly and helpful. Easy to find in town. Situated between Tim's and a Denny's. Compared to a Best Western, I will choose Sandman.

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Thank pauladressler
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Thank you very much for your kind words and we look forward to having you stay with us again soon. Kind regards, GM, Katherin

Kamloops, Canada
Reviewed 15 August 2016

I've read some of the reviews on this site and I have to admit that my expectations for this hotel were low. When i was told my room was in the "old part", I braced for the worst. But after staying one night I have to say that it was not bad at all. My room (215) had recently been...

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Helpful?
Thank JR_of_Kamloops
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello JR, Thank you for the review and for your honesty. Please, come and be our guest again soon. Kind regards. GM, Katherin

Reviewed 13 August 2016

We were in Vernon for our nieces wedding and got the group discount for the room. The first night the phone was acting up and would ring once (no one there) several times throughout the night. The next morning the front desk clerk apologized and said that they'd had trouble but thought it was fixed and suggested I just unplug...

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Helpful?
Thank 905kenf
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your review. I apologize again for the phone problems however, I am happy that we could turn things around for you and that your stay was enjoyable. We look forward to seeing you with us again. Kind regards, GM, Katherin

Surrey, Canada
Reviewed 3 August 2016

I found this particular Sandman quite unsatisfactory. The rooms weren't cleaned properly and the Manager was quite unprofessional when I complained. Twice I ordered room service. The first time they forgot about the order and I had to go down and remind them. The second time they made the food but forgot to write down the room number so again...

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Helpful?
Thank medicineboxes
General-Manager-020, General Manager at Sandman Inn & Suites Vernon, responded to this review

Hello, Thank you for your feed back on your stay with us and I am very sorry that your stay was less than satisfactory. I will let Denn'ys managers know of the issues with your room service and I would very much like the opportunity to discuss these matters with you further. Please contact me at your convenience, I look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Minutes from Silver Star Ski Resort and nearby Kalamalka and Okanagan Lakes, Sandman Inn & Suites Vernon features 86 newly renovated guest rooms, full kitchen and studio bedroom suites, and a business centre, making it the perfect choice for your next stay. ... more   less 

Additional Information about Sandman Inn & Suites Vernon

Address: 4201 32 St, Vernon, British Columbia V1T 5P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Vernon
Price Range: RM368 - RM523 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Inn & Suites Vernon 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Sandman Inn And Suites Vernon
Sandman Inn & Suites Vernon Hotel Vernon
Sandman Hotel Vernon
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Inn & Suites Vernon staff and other travellers.
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Questions? Get answers from Sandman Inn & Suites Vernon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the back side of the hotel away from the main street.”
 of 5 bubbles 768raelenej, 8 Nov 2016 | Read review
“Get a suite with a kitchen as it makes your stay a home away from home.”
 of 5 bubbles 136theh, 24 Aug 2016 | Read review
“I think I prefer the Holiday Inn when in Vernon. I have stayed at both and there is no comparison.”
 of 5 bubbles medicineboxes, 3 Aug 2016 | Read review
“Rooms are not well lit, had mosquitoes, and smelled musty. The whole place was gloomy.”
 of 5 bubbles Vambo, 21 Jul 2016 | Read review
“Maybe the new section may be better appointed rooms”
 of 5 bubbles Greyfeathers47, 4 Jul 2016 | Read review
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