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Staff were very welcoming until we had a problem. Our room had dirty used towels in the bathroom and one of the two beds was not made up - it looked like someone had slept in it and then the cleaners just straightened it up....More
Thank Erin R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites VernonResponded 3 November 2017
Hi Erin R,
I'm sorry to hear that you were letdown by your room's upkeep upon arrival and how your concerns were handled by staff. This is certainly not the impression we'd like to leave any of our guests and I appreciate you bringing this...More
I decided at last minute to stay in Vernon. I checked with the front desk and she gave me the rate for BCAA. She even looked up my rewards club number for me. She was the only person working at reception and very efficiently handled...More
Staff are great, until you have a problem, then they are rude and it's not their fault. Quoted you a rate for the pet room, then charge an extra $20 when you check out. Doesn't it seem reasonable to quote the rate INCLUDING the pet...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites VernonResponded 22 November 2017
Thank You for taking the time out to provide us with your feedback. We strive to accommodate all our guests and their needs and can understand your dissatisfaction towards the level of service you have received. Please accept our sincerest apologies for the...More
We stayed here as a little getaway after going to The Enchanted Forest and Three Valley Gap. It was perfect for a nights stay. The pool was great. The breakfast was also great. We didn't find parking an issue at all. We had a room...More
I am an IHG regular and this hotel lived up to all the usual HI Express standards. Nice clean room, decent breakfast, good staff (mostly). Hotel lacks parking in lot shared with neighbouring hotel and the pool was a little cloudy. Other than that only...More
US$102 - US$157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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