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Holiday Inn Express Hotel & Suites Vernon

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198 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Hinton, Canada
Reviewed 14 August 2016 via mobile

Stayed for 2 nights, no complaints about the hotel it was absolutely great. Modern and updated. However, there is one thing I noticed customer service was very poor. Receptionist and even the breakfast bar server not even greeted you just say hi or hello or how are you nor even good morning. This must be improved.

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Helpful?
Thank msshannen
Mike S, General Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

Thank you for your honest comments about your recent stay with us here in Vernon it sounds like you loved everything about our new look in the hotel , but unfortunately we dropped the ball big on the customer service part of your stay. I take customer service very serious, and if this is lacking I need to know and...

Vancouver, Canada
Reviewed 24 July 2016

July 15 - 18, 2016. The Hotel staff were very courteous and professional. The manager came to my rescue when I dropped some items and broke them and the clean up was swift and prompt. After a long drive, it was nice coming to a clean room where the bed and pillows were perfect for a great night's sleep. The...

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Helpful?
Thank 2016Debb2016
Mike S, General Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

Thank you 2016Deb2016 for these great tinks you say about the staff and my self , its people like you that make me love this business , so happy that you enjoyed the bed , pillows and were able to get a great night rest . I look forward to your return one day soon. Mike GM

Georgetown, Canada
Reviewed 23 July 2016

Nothing much wrong with this hotel, except when were checking in the rate was shown $20 higher than my confirmed reservation. It was immediately and politely corrected but this is not a good business practice. (The next night in Osoyoos we had the same issue - $45 higher, less immediately and politely fixed). This location was OK, but nearby restaurant...

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Helpful?
1Thank DesOCA
Mike S, General Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

Thank you for you comments DesOCA , i am not sure why there was an issue with the rate being different than what you were given please would you call me and let me know your reservation number and date i will look into what the reason was . Thank you Mike Smallenberg 250 550 7777

Abbotsford, Canada
Reviewed 23 July 2016 via mobile

Very clean room.great breakfast.received coupons for 10$ to play at casino as well as coupon for 15% off dinner or lunch at match casino restaurant. We enjoyed our stay.good location for shopping and convenient access to highway.

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Helpful?
Thank Wendy L
Abbotsford, Canada
Reviewed 21 July 2016

Nicely shaped hotel, stayed for a night using points, was very impressed nice and clean rooms looked good not too dated, Never tried the food though as just came from dinner elsewhere, would probably be back

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Helpful?
Thank drake v
Mike S, General Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

thank you for your comment " drake v " i am so happy that you were very impressed with the nice clean rooms we do have a great housekeeping team . we would love to have you back. Mike GM

Lacombe, Canada
Reviewed 21 July 2016 via mobile

King bed is a little hard for me but comfortable enough. Room is large and clean. Will stay again. Breakfast is average. Staff is friendly. Mostly quiet with the exception of tour buses. The wet bar was a great convenience and the windows that open are desirable.

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Helpful?
Thank Noreenth
Nipawin
Reviewed 19 July 2016

Spent 5 nites in this hotel. Rooms are good and they are in the process of updating them. Price was average for this area. Pet friendly with good place to take dogs for a walk. Staff were very friendly and helpful. Will certainly stay here again. Great breakfast

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Helpful?
Thank Lois L
stigrloops, General Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

Thank you for your very nice comments regarding your recent stay with us here in Vernon BC , I am so happy that you liked the new look of our guest rooms its been a lot of work with the renovations but its great comments like this from our guests that makes it all worth while . We love being...

Calgary, Canada
Reviewed 14 July 2016

This is the second time staying here. It has not changed, as it still looks new. Check in is always friendly and efficient. Rooms are spacious, clean, new looking, quiet. Breakfast is decent. It is included with your room rate. It's not restaurant style, it's help yourself. There is scrambled eggs, muffins, toast, bagels, cereals, fruits, coffee, tea, milk.......

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Thank Wren133
Reviewed 30 May 2016

My wife and I stayed here for 2 nights at the end of May, just travelling through on our way to Vancouver. The location is great, just off of the main highway 97 and located near many restaurants and a casino. We stayed at a time where some renovations were happened outside, so their was issues with construction clutter in...

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Helpful?
Thank John P
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review

Dear John P, Thank you for taking the time to write a review of our hotel. I am pleased to know that you found our staff to be helpful. On the other hand, I sincerely apologize for any inconvenience you may have experienced due to our air conditioning system, elevator and pool area being out of service at the time...

Lethbridge, Canada
Reviewed 29 May 2016 via mobile

Very nice hotel. Big room on the 3rd floor with a king size bed. Nice bathroom. AC is a bit loud. Service is good but not impressed with the plastic cutlery and dishes. Continental breakfast. 5 minutes from downtown.

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Helpful?
Thank Prabha26

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites in Vernon, BC We invite you to stay in our downtown Vernon hotel, located in the Okanagan Valley near the Swan, Kalamalka and Okanagan lakes. Vernon is a city with golf courses, wineries and casinos, giving you plenty of entertainment options on your upcoming vacation or business trip. When you're looking for Vernon accommodations, the Holiday Inn Express Vernon leads other hotels in amenities and location. You can enjoy our Fitness Centre, hot tub and heated, indoor swimming pool. At our hotel in Vernon, you'll be near attractions like the O'Keefe Ranch, Silver Star Mountain Resort and wineries at Okanagan Valley. With our great features and close location to fun attractions, we're the best among Vernon, BC hotels. If you are a corporate traveler looking for hotels in Vernon, you need look no further. This Holiday Inn Express provides you with two meeting rooms, a Business Centre and free high-speed, wired and wireless Internet access in every room and throughout the public areas of the hotel. We invite you to stay with us at the Holiday Inn Express Hotel & Suites in Vernon, BC, where you can enjoy starting your day with our complimentary Express Start breakfast. With our Business Centre, Fitness Centre and indoor pool, you are sure to have a comfortable and convenient stay at our Vernon hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Vernon

Address: 4716 34 St, Vernon, British Columbia V1T 5Y9, Canada
Region: Canada > British Columbia > Okanagan Valley > Vernon
Price Range: RM350 - RM673 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Vernon 2.5*
Number of rooms: 85
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Also Known As:
Holiday Inn Express Hotel And Suites Vernon
Holiday Inn Vernon
Vernon Holiday Inn Express
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The view isn't great from any room.”
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“away from highway side”
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 of 5 bubbles Patrick194823, 25 Sep 2016 | Read review
“The Presidential Suite!”
 of 5 bubbles cala3, 25 Aug 2016 | Read review
“2nd floor was great and we had 2 queens and there still felt spacious”
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