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Crystal Lodge Hotel

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2,332 Reviews from our TripAdvisor Community

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Showing 2,235: English reviews
London, United Kingdom
Reviewed 29 March 2016

My husband and I have always wanted to ski in Canada, having only been to Europe previously. Our honeymoon gave us the perfect opportunity to do this. We booked the Crystal Hotel as we wanted something as close to the lifts within our budget. We arrived slightly jet lagged and were greeted by Sarah who was smiley, welcoming and very...

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Helpful?
1Thank chloe824
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Chloe, thank you very much for your detailed review of your recent Honeymoon stay in Whistler. The details you have provided are both helpful for myself and the team here as well as for all future travelers. I would like to clarify that the room type you have described is our Luxury King (as it has a Jacuzzi tub) whereas...

Naucalpan
Reviewed 29 March 2016

I have stayed in a handful of Hotels (upscale) in Whistler and is the fifth time I choose The Crystal mainly because its value and location. Excellent service also. I strongly recommend this hotel for families of 5 and more.

Review collected in partnership with this hotel
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Helpful?
Thank Santiago C
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Santiago, thank you very much for your ongoing loyalty with the Crystal Lodge. We are pleased that this recent visit again exceeded your expectations and look forward to welcoming you and your family back many more times in the future. Sincerely, Ian Lowe

Vancouver, Canada
Reviewed 29 March 2016

Nice mid-range hotel in the heart of the village. Close to absolutely everything. Check-in procedure, including getting our skis into the ski valet, was simple. Staff were friendly, knowledgeable and efficient. Our room was pretty basic - exactly what you'd expect at a mid-range place. Nothing fancy, but it was spacious and clean. Coffee and tea provided for the morning....

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Helpful?
Thank AshleyEve
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Ashley, thank you for taking the time following your recent trip to Whistler to provide us with your feedback of the Crystal Lodge. It is a shame that you had some louder guests next door to you but would recommend that in the future you notify our 24/7 front desk team as they have many strategies to deal with this...

Kent
Reviewed 28 March 2016

This is our 3rd trip to the Crystal. The front of house staff are efficient and cheerful. Rooms ars spacious and well appointed. Housekeeping is extrememly efficient. Many thanks to Celine, really cheerful and helpful during our stay. Super comfy bed which is great anytime but after skiing is really important. The ski also is also a welcome extra -...

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Helpful?
Thank BigBirdKentishMaid
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

We are delighted that you had a 'fab time' at the Crystal Lodge and in Whistler on your recent ski vacation. Thank you for recognizing the efforts of Celine in our housekeeping department. Too often the un-sung hero's of the operation, I thank you so much for going out of your way to recognize her. Warm regards, Ian Lowe

Kansas City, Missouri
Reviewed 28 March 2016

Ski concierge serivce is great after a long day. Deluxe room with 2 queens and sleeper sofa works fine for family of 4. Hit the lobby for hot cocoa after skiing and the game room for some extra space and entertainment (only 3 game tables). The outdoor pool and hot tub can be busy, but the heated water feels great.

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Helpful?
Thank Barry H
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Barry, thank you very much for you and your families 5 star review of the Crystal Lodge. I would like to clarify for future travelers that our games room is only open in the winter months and includes ping pong, shuffleboard, Foosball, Xbox 360, and countless board and card games. We look forward to the opportunity to welcome you back...

Guernsey, United Kingdom
Reviewed 27 March 2016

Excellent location near to the lifts and the village area.. Pool and hot-tub are poor for a hotel of this size. The reception staff are attentive. Room cleaning is inadequate with only the very basics being done daily - Coffee / Tea replaced but coffee maker not cleaned. Otherwise bed & towels were the only noticeable actions

Review collected in partnership with this hotel
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Helpful?
Thank MasterMariner00
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your recent feedback from your visit to the Crystal Lodge. We like to be able to learn from each guests experience and in your case we will be closely reviewing our daily cleaning practices as the items you mentioned should be part of this daily service. Thanks to guests like yourself, we are able to...

South Florida, Florida
Reviewed 26 March 2016

This is a family friendly hotel in the heart of Whistler Village. The rooms are spacious and it's very convenient to skiing and anything else. The village is awesome-walk everywhere!!! Tons of restaurants!

Review collected in partnership with this hotel
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Helpful?
Thank Alyson B
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much Alyson. We are pleased that you and your family enjoyed their time in the resort and hope that you were also able to take advantage of our complimentary games room. We look forward to having you back again in the future. Kind regards, Ian Lowe

Reviewed 26 March 2016 via mobile

Stayed March 12-18; everyone at the hotel was very friendly and helpful. Our room was nice and very quiet. Hotel location is great - short walk to either gondola or to shops in the village. They store skis for you and have a ski valet in the afternoons - very handy. Would definitely stay there again!

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Helpful?
1Thank Steven S
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Steven, thank you for your review and for letting us know that you plan on returning again in the future. We look forward to this opportunity. Warm regards, Ian Lowe

Reviewed 25 March 2016 via mobile

Perfect location for lifts, restaurants and shops. Friendly service, clean rooms, lovely powerful shower, large deep bath, decent hair drier, quiet room (floor 3 - top floor), huge bed, would absolutely recommend and would stay here again. We requested no adjoining doors after reading some previous reviews. We would have liked a balcony.

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Helpful?
1Thank CHP80
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for your review of one of our traditional rooms. For future travelers, the majority of this room type with balconies are on the 'first' floor however the hotel's 'first' floor is actually 2 floors above the lobby (ground) level. I hope your feedback is helpful for future travelers to Whistler. Sincerely, Ian Lowe

Montreal, Canada
Reviewed 24 March 2016

I stayed at the Crystal Lodge hotel for a two-night stay Feb 7-9, 2016. Simply put: this ideally located hotel has the best guest services I have experienced in years. From check in through check out this hotel gets an A+. I had extended a business trip by two days to take some personal time skiing with my wife at...

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Helpful?
Thank MontrealMan49
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

'MontrealMan' thank you for sharing your feedback from your recent stay at the Crystal Lodge. I am so pleased that your experience of booking direct though our on-site reservations team was so strong that you have recommended this to all future travelers. This team has a rich understanding of the hotel, resort and all of its assets and know they...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 

Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: RM402 - RM2,484 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Hotels.com, Cheap Tickets and Jetsetter so you can book your Crystal Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#4 Best Value Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Lodge Hotel staff and other travellers.
18 questions
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Leeds, United Kingdom
Melbourne, Australia

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Questions? Get answers from Crystal Lodge Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are going to be out and about in the village so a lower floor makes that easier.”
 of 5 bubbles DABinYYC, 20 Dec 2016 | Read review
“get a suite if affordable”
 of 5 bubbles StephenCurry61, 19 Dec 2016 | Read review
“upgrade to the suite definitely worth the money”
 of 5 bubbles B7418ZKandyd, 17 Dec 2016 | Read review
“jacuzzi. best wiew”
 of 5 bubbles 783alab, 16 Dec 2016 | Read review
“Rooms can be noisy anywhere depending on your neighbors”
 of 5 bubbles 485franf, 27 Nov 2016 | Read review
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