We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This review is for Unit 314 so I cannot speak to the other units. This is a VRBO rental unit so you do not deal with the owner (most VRBO's are like this but not all) so you really have no recourse if something is...More
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 16 March 2017
Thank you for your feedback. Apologies for the delay in my reply.
I'm sorry you didn't enjoy your stay with us. It sounds like some things could certainly have been better. I'm happy to report the maintenance items you raised have been addressed...More
I came with my family for a five day trip in Whistler. I would say it is simply a "okay" place to stay. First of all, the beds are SO uncomfortable! I woke up each day with horrible back pain! I even considered sleeping on...More
1 Thank Kayla P
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 17 January 2017
Thank you for the feedback and I'm very sorry you didn't have the best time.
Unfortunately Whistler Premier do not manage all of the units in the building as some are rented by other parties and also there are units that are privately...More
Whistler is full of time-share condos, not as nice as hotels, not as personal as a b&b. Lost lake lodge is typical - rooms are clean, bed is fine, everything kind of works. The centralized checkin in the village is a pain considering how there...More
Thank Dave K
Response from AaronM_LLL_Manager, Manager at Lost Lake LodgeResponded 28 August 2017
Thank you for taking the time to post a review from your stay with us! We do value feedback and have noted your concerns and will look at a solution to improve the over all guest experience for those who are checking in for the...More
Staff chased us out like we were criminals. We were told checkout was at 11:00 am and housekeeping knocked on the door at 11:00 on the dot. I told her we'd be out in 10 mins, just packing last few bags and she said that...More
Thank B Anne C
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 2 October 2016
Thank you for your feedback and I'm sorry that you feel you were treated poorly.
I have discussed the matter with the housekeeper in question and I must say their version was decidedly different.
I've also investigated the communication trail regarding your propane...More
We stayed here over a weekend. 2 couples so we got a 2 bedroom condo. It was the only place we could find that was available. The condo itself was ok. In need of some tlc, carpet and couch were worn and stained. The kitchen...More
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 29 August 2016
(Love the name!)
Thanks for the feedback, I'm glad your stay was satisfactory.
Are you able to please contact me directly, so we can get some details on which room you stayed in? We're aiming for more than satisfactory so the more information,...More
I would stay there again as it is very quiet and pretty. Just make sure you have everything you need as there is no one at the desk after 5pm I think?? Bus stop is right at hotel and you can store skis in locker room.