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Whistler Town Plaza Suites

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88 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Marina del Rey
Reviewed 28 February 2016

The receptionists just explained general issues only and could not answer my questions appropriately.The building and rooms were old and used up. The all furniture was worn out. The bed linens were not clean. The window sealing was not good and every night outside noise came in including drunken people's shouting. If you expect some hotel quality, you will be...

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Helpful?
Thank MarinaDelRey335
England
Reviewed 17 February 2016

Though we made our original booking via a travel site, we were told that a different landlord would contact us to confirm our reservation as most of the units are privately managed. The landlord, Golden Dreams, was helpful in ensuring we had all of the information we needed prior to the trip, and was nice enough to look in for...

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1Thank Katherine701
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. Sorry to hear you experienced some noise from the village stroll. Unfortunately the village stroll is a public walkway so noise on the stroll is not within our control. We do take action on calls for noise complaints by calling security and local police, whom attend when able. We are happy to hear you received...

Reviewed 6 February 2016

The care factor is pretty low in this place. The staff at the lobby didn't do anything at all to make us feel welcome. We felt like we were an inconvenience, interrupting the social chat going on behind the counter. When we allowed access to our room at the check in time of 4pm and not a single minute before...

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Helpful?
Thank Teal W
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. We apologize if you were not feeling welcome upon arrival. We will ensure all staff are following our usual procedure of offering bag storage and suggestions on places to eat, things to see, where to shop etc to occupy guests until their suite can be made ready. Sorry that the property manager for this unit...

North Sydney, Australia
Reviewed 2 February 2016

Our apartment was located near an intersection. At night people wandering home sounded like they were in the apartment. It was very noisy and difficult to sleep. When I asked the staff at the desk whether there was anything I could do they advised me to ring security. I tried on 2 different occasions and only ever got through to...

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Thank JeanetteSv
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. Unfortunately the convenient central location of the Town Plaza suites can sometimes be subject to the noise from the village stroll. Because the village stroll is a public walk way we are unable to control all that happens on it. We do our best to get security out at the time calls are received. We...

Grand Forks, ND
Reviewed 1 February 2016

Stayed at Deer Lodge for three nights. Originally booked a 1 bedroom suite, but we were upgraded to a two bedroom, two bath suite at no additional charge. The staff is exceptional, willing to go the extra mile for guests. Parking is convenient. Rage suite amenities are great. We were in a renovated unit and it was very comfortable. Would...

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Helpful?
Thank GFK01
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. We are glad to hear you enjoyed your stay. We hope to host you again on your next Whistler Trip.

Regina, Canada
Reviewed 9 July 2015

I booked this May 31 and had to cancel on June 14 for July reservation. I was told by booking.com that they tried to request no fee cancellation but the resort denied it. Julie in management had stated that they would not allow the cancellation. I received a letter stating that I would be charged 81.00 cancellation fee. then I...

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1Thank andton123
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your honest review. It is important to note that the suites at the Whistler Town Plaza are all individually owned and there are many different property managers and booking agents guests are able to reserve through. At the front desk we work with all of the owners and rental managers to check guests in, regardless of how...

MANCHESTER
Reviewed 25 June 2015

Had a problem finding the apartment as we didn't know that the Town Plaza Suites were made up of several lodges ,each with animal names . We discovered that we were in Deer lodge and we were actually parked right outside it !! The apartment couldn't have had a better location , it was right in the middle of town...

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Thank BBMANCHESTER
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your kind review. We are glad to hear that you enjoyed the location of the Deer Lodge/Whistler Town Plaza. The underground parking is quite a maze, which is why we have a map at the front desk. I hope you found this useful and not overly complicated, however we are open to suggestions if you have comments...

Nyborg, Denmark
Reviewed 17 June 2015

Four friends and I stayed at eagle lodge in january 2015 in a room overlooking the stroll. We didn't hear much noise from the street, but from the room across the hall. Seems like there was a busload of teens constantly going to and from that room and fairly loud music. This wasn't actually a problem since they were quit...

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Thank Lindegaard79
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. Glad to hear you enjoyed your stay. We hope to see you back at the Town Plaza suites next time you are in Whistler.

Vancouver, Canada
Reviewed 30 May 2015

After reading mixed reviews, I was apprehensive about staying for 2 nights at the Whistler Town Plaza. We booked the room through Expedia. It turns out we were pleasantly surprised. We stayed in Deer Lodge, Room 359. The master suite had a comfortable king sized bed, with ensuite bathroom, which had a tub. There was only air conditioning in the...

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1Thank Leefam
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your review. We are glad to hear you were pleasantly surprised. As all of the suites in in the Whistler Town Plaza are privately owned there are a few different ways to book and several different property managers that handle bookings. Some of these property managers prefer to handle their own guest requests and check-ins, which we...

Glasgow, United Kingdom
Reviewed 4 March 2015

We stayed in unit 201. - two bedroom, 1 ensuite, 1 bathroom. The Lounge could be made up with a good sized sofa bed, but there would not be much floor space left. Definitely best for four people rather than 6 (The number it was advertised to accomodate). There were other problems related to that: not enough indoor seats for...

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Thank iksloc
Cheryl W, Front Office Manager at Whistler Town Plaza Suites, responded to this review

Thank you for your honest review. The suites in the Town Plaza complex are all individually owned so the décor and crockery can very quite a bit from room to room. We have passed along your comments on the maintenance items and inventory to the property manager of this suite so they can be addressed for the next guest. The...

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Amenities

About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Town Plaza are a collection of three lodges, Deer, Bear and Eagle Lodge. These three buildings, which comprise the Town Plaza Suites, are located on the Village Stroll. Suites are approximately 250 meters to the Village ski lifts. Eagle Lodge features access to a common exercise room, indoor hot tub. Choose from studios to two bedroom suites. All Town Plaza's contemporary suites feature a full kitchen, gas fireplace, in-suite washer/dryer and most offer a private balcony. ... more   less 

Additional Information about Whistler Town Plaza Suites

Address: 4314 Main Street, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Amenities:
Kitchenette Swimming Pool Wheelchair access
Price Range: RM594 - RM2,566 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Whistler Town Plaza Suites 3.5*
Number of rooms: 10
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Also Known As:
Whistler Town Plaza Hotel Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Whistler Town Plaza Suites staff and other travellers.
2 questions
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Salt Spring Island, Canada
over a year ago

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Questions? Get answers from Whistler Town Plaza Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't stay here”
 of 5 bubbles dianneh371, 1 Jul 2016 | Read review
“Central location, Street side may have less noise. Corner suits have a balcony which is only 14" wide - a Juliet balcony.”
 of 5 bubbles svens527, 2 Jun 2016 | Read review
“Best to get a room on the west side of the hotel complex away from the bars.”
 of 5 bubbles 384barryb, 15 Mar 2016 | Read review
“Can we expect a good room here ?”
 of 5 bubbles MarinaDelRey335, 28 Feb 2016 | Read review
“Suites facing away from the Village Stroll are quieter.”
 of 5 bubbles Katherine701, 17 Feb 2016 | Read review
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