Best Western Plus Chocolate Lake Hotel

Traveller (300)
Room with a view, indeed!
Room & Suite (287)
The Lakeside Bar & Grill at the Best Western Plus Chocolate Lake Hotel
Dining (38)

View prices for your travel dates

Fully refundable before Sat, 4 May
Breakfast included
No prepayment needed
RM 588
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#16 of 32 hotels in Halifax
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
At the Best Western Plus Chocolate Lake Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Chocolate Lake Hotel will stand out among other hotels in Halifax,NS. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Chocolate Lake Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Aerobics offsite
Kids stay free
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Bowling offsite
Canoeing offsite
Patio
Tennis court offsite
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
4.0
4.0 of 5 bubbles1,888 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled by a picturesque lake, the Best Western Plus Chocolate Lake Hotel garners praise for its stunning views and a breakfast that caters to diverse tastes. Guests enjoy the added fun of arcade games, though some point out the parking can be tight. While the rooms are celebrated for their cleanliness and comfort, a few guests have noted issues with pests and size. Opinions on value vary, with some guests finding the experience worth the cost, thanks to the hotel's cleanliness and friendly service. However, a few have mentioned service lapses and noise disturbances. The hotel's location is a hit for its easy access to downtown attractions.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
1,888Review21Q+A100Room tips
Traveller rating
  • 909
  • 665
  • 174
  • 80
  • 60
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Rob Brown wrote a review Jul 2023
3 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
The hotel is modern and clean. The staff is friendly and accommodating. The location overlooks a lake. The hotel is also mere minutes from all attractions and located to make access to the south shore and other areas very easy.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mandy a wrote a review Jan 2020
Yarmouth, Canada1 contribution1 helpful vote
4.0 of 5 bubbles
Provide more information so there are no surprises. Upon check-in I was asked for my credit card which I did not have with me because I left at home cuz I would not need it as I was paying cash. She said you need credit card and I said no I don't and then she said well if you were paying cash you have to pay upfront due to a new policy and you have to put down a $100 deposit which will be returned to you on check out after housekeeping checks your room and gives the okay. Firstly I did not anticipate having to put down $100 which was part of my spending money that I had while I was in Halifax so that kind of put a damper on that. The girl that waited on me initially was not pleasant at all and to be honest it made me feel as if I was at fault. So I left for a minute and came back after I got things figured out and another girl waited on me who was new which and was super pleasant.When checking out had to wait while she called housekeeping to give the ok to refund me $100.00, not cool!
Read more
Review collected in partnership with Best Western
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
kbkg2020 wrote a review Sept 2020
1 contribution
4.0 of 5 bubbles
Great value for money, and excellent customer service. Building itself was very clean and kept together, but high touch areas in the rooms could use a little extra cleaning. Would recommend to anyone with pets!
Read more
Review collected in partnership with Best Western
Date of stay: August 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elena H wrote a review May 2022
6 contributions5 helpful votes
1.0 of 5 bubbles
Overall this is a 2 star, cheap hotel charging 4 star rates.

The floors in pet friendly rooms are Carpeted which is unsanitary. The bathroom is very small and for a single Queen room, I paid slightly under $200/night. Unfortunately, due to circumstances, I attempted to stay another night and was told by front desk staff that there was no availabilty as there was a 'very large group' coming that day; however, when I looked on the expedia app there were still rooms available. I was not offered an option to change rooms, the front desk staff member said No, there were no rooms. I managed my plans and stayed elsewhere.
This is a very Busy hotel with little attention to detail or guest happiness. As a party of 8, we had dinner in the restaurant (which has a very limited menu) and after one person found a house fly in her Salad, we were all treated to a very large MOUSE running through the dining room. Indeed the entire property was peppered with mouse traps.
The included breakfast was low grade buffet food at best and all beverages were served in paper cups. Upon requesting a coffee cup, I was forced by a server to Promise that I would return it and that I certainly would not take the cup out of the dining room. In my opinion, this was Quite ridiculous and not a little insulting.
When our party returned to the hotel after dinner out, we wanted to have a glass of wine in the lobby in comfortable chairs to chat. We were able to have 1 glass of wine before 9pm when the bartender advised us that it was now last call and he was closing the bar. This is poor business management, poor guest attentiveness and just plain poor. Had the bar been open and the bartender not walked around the lobby area *turning off the lights*, we may have been inclined to stay and enjoy another glass while chatting; however we got the message to leave. Which we did.
Would I stay at this hotel again? Absolutely Not. Would I recommend it? No.
Read more
Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Celeste Baxter, General Manager at Best Western Plus Chocolate Lake Hotel
Responded 25 May 2022
Good afternoon EMHTravels1981 I appreciate that you took the time to relate your experience but very disheartened to hear about all of the things that we did not deliver. If you wish to discuss your experience further I encourage you to send me your contact information by email reservations@chocolatelakehotel.com. Again, thank you for your time.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GrandTour815486 wrote a review Feb 2020
Oromocto, Canada1 contribution
5.0 of 5 bubbles
The room was really clean and bed was comfortable beside the pillows: I found then uncomfortable.
The experience when we got there was fast service, the location was so convenient that everything was like 5_6 min away. Ex: the mall.
Read more
Review collected in partnership with Best Western
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElkeCanada wrote a review Sept 2021
Ontario, Canada4 contributions2 helpful votes
4.0 of 5 bubbles
Although we had a small issue the first evening with dusty surfaces, reception and housekeeping refreshed our room while we were out the next day. This hotel was in a perfect location to visit with family. We stayed 7 nights. The beds were comfortable and our room overlooking Chocolate Lake was very quiet. We are planning an extended stay during spring/summer 2022 and will not hesitate to book this hotel again!
Read more
Review collected in partnership with Best Western
Date of stay: September 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chocolate Lake, Guest Services / Front Office at Best Western Plus Chocolate Lake Hotel
Responded 27 Sept 2021
Thank you for staying with us! Sorry for the inconvenience. I'm glad that you enjoyed your stay! Guest Services
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annamarie H wrote a review Apr 2021
2 contributions
5.0 of 5 bubbles
The Chocolate Lake hotel is in a convenient location to access all amenities that Halifax has to offer but is tucked away on the shore of Chocolate Lake. Prices are reasonable, rooms are comfortable and the restaurant, pool and fitness centre inviting. I love this hotel!
Read more
Review collected in partnership with Best Western
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Johnson, General Manager at Best Western Plus Chocolate Lake Hotel
Responded 30 Apr 2021
Hello Anna Marie, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay safe
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gillian R wrote a review Oct 2022
North Vancouver, Canada40 contributions11 helpful votes
5.0 of 5 bubbles
We looked for a less expensive deal than hotels in the city and were pleasantly surprised by this choice. We were greeted by Culan who made us feel welcome. Our room was large and clean with a view of the lake and the sheets and pillows were cotton and very comfortable. The restaurant downstairs served excellent meals and had excellent service… pasta was delicious and their pan fried halibut was perfectly cooked with fresh lightly cooked vegetables. It was easy to drive in and out of the city (10-15 minutes) and an added bonus was we escaped all the traffic issues going to the airport on the morning we left. 30 minutes and no hold ups in morning rush hour. (everyone was going the opposite direction.)
Read more
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yohanna Ck, Guest Services / Front Office at Best Western Plus Chocolate Lake Hotel
Responded 5 Jan 2023
Dear Guest, Happy New Year! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see and serve you again in the future soon. If I can be of assistance in the future, please don't hesitate to contact me at 9024775711. We appreciate your loyalty to our brand. Sincerely, Yohanna Chakalakal Asst. Guest Services Manager Best Western Plus Chocolate Lake Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natasha H wrote a review Feb 2023
New Waterford, Canada6 contributions
3.0 of 5 bubbles
Stay was booked online for 1 night for medical appointments and business . Spoke to an associate from the hotel the day before arrival to make sure everything was good for check in and was told yes . Arrived to the location after a 5 hour trip and the disappointment started. First we were told we couldn't check in as the person who booked the room for us on their card was not there . We were 5 hours away from them as they were still at home running the business. Then the internet went down so we couldn't finish trying to check in. We got the cardholder on the phone and finally after trying to sort things out in that regard we got the process started. Next the reservation was for 2 guests but they only had it as 1 . Then we were put at the very top floor and i think the cleaning stopped before that floor. The room was not the cleanest . The air/heat unit was filthy , the cupboard where the fridge was filthy , dingy carpet that wreaked havoc on the sinuses and allergies, ceiling falling apart above window and by room door , something spilled on the side on the bedside table , comforter on bed not laundered, two of the towels in the bathroom had hair all over them . I heard on concerving water but thats a bit ridiculous. Cable tv reception was also very poor . I will say the breakfast was very good with a good amount to pick from and being right next to a very busy roadway leading to the roundabout the room was quite quiet. Parking is another issue we were lucking enough to get a handicap parking spot at check in time but after going to the store to get a few things and coming back the main parking lot by the front door was full. The closest spot was down below on the side lot where we would have to park and walk through a very dark area at night. Not safe at all as there have been problems in the past in this area. Would i recommend this location to someone in the future , not likely. Being a Gold Member Guest for Best Western i guess holds no value but that aside i think anybody who is willing to give a place their business should be treated much better.
Read more
Review collected in partnership with Best Western
Date of stay: February 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cullen Johnson, Guest Services / Front Office at Best Western Plus Chocolate Lake Hotel
Responded 30 Mar 2023
Dear Natasha H, I sincerely apologize that you encountered issues during your stay and that we did not have the opportunity to rectify them for you. For the safety and security of our guests personal financial information, we do follow strict protocols regarding credit card information and require the card holder to be present at check-in. This is to protect our guests, though I can understand that this may have been a frustration for you. We are always willing to offer alternative room options to guests when their assigned guest room does not meet their expectations or falls short of our high cleanliness standards. Though I am disappointed that we did not have the opportunity to offer you a better experience during your last stay, I sincerely hope that you will consider staying with us again and assure you that your feedback will help us to continue improving the guest experience, for yourself and all other future guests.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
katrinakellough wrote a review Jul 2022
Middleton, Canada2 contributions
2.0 of 5 bubbles
After calling twice to reassure that we would have no issues, our hotel stay was cut short due to accessibility. We were told my wheelchair would be no problem there. The elevators are small and hard to get in and out of alone without tripping an alarm, my wheelchair would not fit through our room door. (Standard sized adult chair), bathroom was not able to get into in the chair, out back seating area was beautiful but no access with a wheelchair from the exit we were told to use. Other exits were not accessible. And the restaurant offered a great buffet breakfast but my wheelchair was an obvious issue there too. Could not access outside terraces or just around the seating inside the food areas. This could have been all avoided by telling me straight up that their truly accessible rooms (2 of them) were booked. Not every room is accessible! And basic needs met like the elevator etc is not truly accessible either. It was brought to attention but nothing done. We left early.
Read more
Review collected in partnership with Best Western
Date of stay: June 2022
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cullen Johnson, Guest Services / Front Office at Best Western Plus Chocolate Lake Hotel
Responded 2 Aug 2022
Dear "katrinakellough", Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I greatly appreciated you taking the time to discuss with me some of the challenges you faced during your time with us at Best Western Chocolate Lake Hotel and assure you we are taking action to ensure we improve our accessible options and awareness of different levels of needs to better serve all future guests. As we discussed, I look forward to hosting you and your family in the future for a more accessible and memorable stay for the entire family. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours in Hospitality, Cullen Johnson Guest Services Manager Best Western Plus Chocolate Lake Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Anderson Yeung
Mississauga, Canada931 contributions123 helpful votes
Please contact the hotel directly, unable to assist.
Kristjon A asked a question Apr 2023
St. Albert, Canada
Is there an airport shuttle provided from the hotel?
Answer from Heather R
Is there a hotub jacuzzi here
Jessica M asked a question Jul 2021
39 contributions8 helpful votes
Does this hotel still have the game room?
Answer from Walter M
Moncton, Canada7 contributions1 helpful vote
Yes it still has a games room. I'm not sure if it was open or not due to the COVID restrictions. You would have to call the hotel to find out more. I hope this helps.
Sandeebeach asked a question May 2019
Niagara Falls, Canada46 contributions7 helpful votes
Is there a shuttle offered to go into Halifax? Or how much would a taxi cost?
Answer from jdmacdonald
4 contributions
Hi, I have used the Bus, works great. Downtown is only about a 10 min drive if you get traffic lucky
R8266UQpoppet no n mnp wrote a tip Mar 2024
Canada88 contributions100 helpful votes
2.0 of 5 bubbles
"Wouldn't recommend"
Read full review
cwoywada wrote a tip Oct 2023
Winnipeg, Canada74 contributions10 helpful votes
5.0 of 5 bubbles
"Nice area without the crowds of downtown. "
Read full review
Anderson Yeung wrote a tip Sept 2023
Mississauga, Canada931 contributions123 helpful votes
5.0 of 5 bubbles
"Parking is available at hotel."
Read full review
Truediamond wrote a tip Sept 2023
Scotland199 contributions560 helpful votes
4.0 of 5 bubbles
"Avoid rooms ending in 3"
Read full review
CanadianSteph_13 wrote a tip Aug 2023
Calgary, Canada68 contributions19 helpful votes
5.0 of 5 bubbles
"Ask for a lakeside room, not on the first floor."
Read full review
Not the right property for you?
There are more places to choose from in the Halifax area.
PRICE RANGE
RM 579 - RM 828 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western halifax, halifax best western
LOCATION
CanadaNova ScotiaHalifax Regional MunicipalityHalifax
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

BEST WESTERN PLUS CHOCOLATE LAKE HOTEL: UPDATED 2024 Reviews, Price Comparison and 580 Photos (Halifax, Canada) - Tripadvisor

Frequently Asked Questions about Best Western Plus Chocolate Lake Hotel
Which popular attractions are close to Best Western Plus Chocolate Lake Hotel?
Nearby attractions include C.S.S. Acadia (0.4 km), Halifax Shopping Centre (0.8 km), and Mont Blanc Anchor Site (0.6 km).
What are some of the property amenities at Best Western Plus Chocolate Lake Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Chocolate Lake Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Chocolate Lake Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Chocolate Lake Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Chocolate Lake Hotel?
Conveniently located restaurants include Lakeside Bar & Grill, Armview Restaurant & Lounge, and Euro Pizza.
Are there opportunities to exercise at Best Western Plus Chocolate Lake Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Chocolate Lake Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Chocolate Lake Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Chocolate Lake Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Plus Chocolate Lake Hotel?
Many travellers enjoy visiting Canadian Museum of Immigration at Pier 21 (4.6 km), Halifax Citadel National Historic Site (3.7 km), and HMCS Sackville (4.4 km).
All Halifax HotelsHalifax Hotel DealsLast Minute Hotels in HalifaxHotels near Best Western Plus Chocolate Lake Hotel
Things to DoRestaurantsFlightsTravel StoriesCruisesCar Hire