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Four Points by Sheraton Cambridge / Kitchener

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Four Points by Sheraton Cambridge \/ Kitchener
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265 Reviews from our TripAdvisor Community

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Showing 263: English reviews
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Cornwall, Canada
Reviewed 3 days ago NEW

This hotel seems to do just about everything right. The staff are amazing. The restaurant staff are efficient and friendly. The fitness room is up-to-date, the pool is warm. We will definitely recommend this hotel!

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Helpful?
Thank minimelon
London, Ontario
HOTEL’S FAVOURITE REVIEW
Reviewed 19 October 2016 via mobile

We were attending a wedding in rhe ares and booked into the Sheraton. It is a very nice hotel and is just off the 401 which is convenient. The staff were friendly, the room was a good size and clean. The bed was extremely comfortable and even though it was close to the 401 it was quiet. The buffet breakfast...

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Helpful?
Thank AW55
About Hotel's Favourite Review
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear AW55, Thank you so much for taking the time to provide us with your feedback! We are so glad to hear that you enjoyed your stay, the restaurant and location. Our main goal is to always exceed our guests expectations, and we are glad we did! We hope to see you again soon!

St. Catharines, Canada
Reviewed 1 week ago via mobile

Although I have stayed here previously for business and found it to be "okay" on my most recent stay I upgraded to a suite and has a most disappointing experience overall. Dinner my husband and daughter enjoyed their pizza this was flavourful but my salad was so saturated in dressing that I was unable to eat it. In spite of...

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Helpful?
Thank Lori G
mistreated059, General Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest I reviewed your comments regarding your stay with us . We do take all comments seriously and appreciate all the feedback we can get. I do apologize for not meeting your expectations as a management team; we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you...

Reviewed 4 weeks ago via mobile

Stayed here for two nights. Handy to 401 makes it convenient. However, failed to clean our room second night. That was disappointing to discover at midnight! Night shift said they would leave a note. Just a token apology would of been nice like coffee delivered to room in morning since the coffee maker in unit was out from not being...

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Helpful?
Thank Allen M
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Allen M, Thank you for taking time to provide your feedback for your most recent stay. We strive daily to deliver services to exceed our guest expectations, and we sincerely apologize for the inconvenience that was caused due to your room not being serviced. Your comment was taken into consideration very seriously and will be reviewed with the appropriate...

London, Canada
Reviewed 13 February 2017

The hotel is a great location. It is right off the 401 which is ideal and convenient. The hotel is also just a drive away from all the restaurants and few shops that are needed and not to far away from Hwy 8. The hotel has been renovated. There is a small sitting area once you arrive. very welcoming. The...

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Helpful?
Thank Brandon Y
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Brandon Y, Thank you for taking the time to provide some feedback on your stay! We are really glad to hear that you enjoyed your stay. Our Chefs take pride in providing a great breakfast to our guests and they'll be happy to hear your positive comments. We hope to see you again soon!

Toronto, Canada
Reviewed 3 February 2017 via mobile

The king room is spacious with plenty of room to store your things. The bed and linens are comfortable and my room was nice and quiet. Black out blind would be nice - there was quite a bit of ambient light in the room due to the lights from the lot outside. The bathroom is large with plenty of hooks...

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Helpful?
Thank Laura R
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Laura R, Thank you for taking the time to provide your feedback! We do appreciate hearing from our guests especially when there are chances for us to make some improvements. Your recommendations will be passed on to the appropriate departments. We hope to see you again in the future!

Toronto, Canada
Reviewed 22 January 2017

The Hampton up the street was fully booked. I have no idea why when this gem is less than 5 mins away. It also has easy access to the 401 - which helps bypass all the slowdowns that we have getting on from #8 South. The place has a nice bar and decent food. No need to run around looking...

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Thank WearyWanderer_TO
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear WearyWanderer_TO, Thank you so much for your positive feedback. We are happy to hear that you enjoyed your stay and had a good night's rest. We hope to see you again soon. Please do not hesitate to reach out should you need assistance with future bookings!

Reviewed 25 December 2016

After staying at the Four Points by Sheraton many of times in different cities, I knew booking this hotel was a 'safe bet' as I had not had any poor past experiences. This time however, I had quite the ordeal over my vehicle. At some point during the night, a guest or the hotel's snow plow ended up running into...

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Thank Alex N
London, United Kingdom
Reviewed 22 December 2016

A few months ago (3 months +) I booked a room to reserve for a wedding event at your hotel for Dec 30, 2016 via online. I went through the necessary steps online to ensure I had a room booked as I know some rooms reserved for a wedding block can often be booked quickly. Everything was confirmed and I...

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Thank DonMarkeyz
Reviewed 13 December 2016

We stayed here because of an impending snowstorm and we wanted to be closer to our workplaces as we live out of town. This was a very clean, quiet and comfortable hotel. The bathroom was spacious and bright. I usually hate the shampoos and soaps provided at hotels, but this one wasn't bad at all. The bed and pillows were...

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Helpful?
Thank Janine B
Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Janine B, Thank you for taking the time to provide some feedback on your stay! We are really glad to hear that you enjoyed your stay. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Cambridge Kitchener, located in Ontario's tri-city region, is by Waterloo, corporate parks, African Lions Safari, and Wings of Paradise. Our hotel has 1,500sq ft of event space ... more   less 

Additional Information about Four Points by Sheraton Cambridge / Kitchener

Address: 210 Preston Pky, Cambridge, Ontario N3H 5N1, Canada
Region: Canada > Ontario > Region of Waterloo > Cambridge
Price Range: RM380 - RM706 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Cambridge / Kitchener 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Four Points By Sheraton Cambridge / Kitchener Hotel Cambridge
4 Points By Sheraton Cambridge / Kitchener
Four Points By Sheraton Cambridge / Kitchener Ontario - Region Of Waterloo
Hotel Style:
#4 Business Hotel in Cambridge
#4 Family Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Cambridge / Kitchener staff and other travellers.
2 questions
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Gouldsboro, Maine
over a year ago

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Questions? Get answers from Four Points by Sheraton Cambridge / Kitchener staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles RobGBrisbane, 21 Oct 2016 | Read review
“Our room was fronting Highway 401, and it was quiet despite the highway proximity. No worries.”
 of 5 bubbles Newbie999, 20 Aug 2016 | Read review
“We stayed on the 3rd floor. Two adults, two children age 6 & 7. Two queen size beds were adequate.”
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