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Homewood Suites by Hilton Cambridge-Waterloo, Ontario

602 reviews
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Traveller (65)
Room & Suite (47)
Dining (7)
Overview
  • Excellent67%
  • Very good21%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
Offers from Homewood Suites by Hilton Cambridge-Waterloo, Ontario
Special Offer: Double Points, Every Stay
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Reviews (602)Write a Review
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All reviewsfull kitchentwo bedroom suitecomplimentary breakfastafrican lion safarimonday to thursdaystove topkids loved the poolshuttle servicehome away from homeexcellent hotelspacious roomsgreat roomfamily staygreat place to stayexcellent stayrecommend this hotelsofa bed
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11 - 15 of 590 reviews
Reviewed 1 January 2018

Great stay. Pool. Miss the hot tub Bed is comfortable. I found the room was far from the elevator as the hotel was empty. I stay in Hilton hotels here and the US. My daughter lives across from your hotel in Cambridge so I always...More

Review collected in partnership with Homewood Suites by Hilton
Thank Patricia W
Reviewed 13 December 2017

we stayed here for three nights and were charged more then anyone else in our group with the same room as ours we brought our problem to the front desk and they gave us the run around and when asked to speak to management they...More

Review collected in partnership with Homewood Suites by Hilton
Thank justintK7695WR
Response from vanessa_stevenson, General Manager at Homewood Suites by Hilton Cambridge-Waterloo, OntarioResponded 14 December 2017

Dear Justintk7695WR, Thank you for taking an opportunity to share your experience. That being said I do apologize that your stay did not meet your expectations. I am not sure what happened regarding your rate, I suspect it is to do with when the room...More

Reviewed 11 December 2017

Front desk service was very poor ignorant and not helpful I felt like I was doing a favour to the hotel bad experience in that department I paid whole amount and was treated not the way I should be....More

Review collected in partnership with Homewood Suites by Hilton
Thank paulsY4900SH
Response from vanessa_stevenson, General Manager at Homewood Suites by Hilton Cambridge-Waterloo, OntarioResponded 11 December 2017

Dear PaulsY4900SH, Thank you very much for being our guest and for sharing your experience with us. I apologize that your interactions with our front desk did not meet your exceptions nor is that the experience we aim to deliver. I would love to learn...More

Reviewed 18 November 2017

first arriving looked like any other mid price hotel. checking in was fast, but reservation was for first floor. arriving at 2:30 pm on friday thought it would not be any problem. it was none available. so walk up to second floor.entering room was normal,...More

1  Thank art m
Response from Bev N, Front Office Manager at Homewood Suites by Hilton Cambridge-Waterloo, OntarioResponded 19 November 2017

Hello Art M, Thank you for taking the time to post a review. We truly value all feedback as it does help us improve. I do apologize that your request to be on the first floor wasn't available. We are an all suites hotel so...More

Reviewed 17 November 2017

We stayed here for our wedding night, and there was no acknowledgement of our wedding. Leading up to our stay, the front desk called our guests and asked to confirm our names then told them our room rate was not available (which it was). This...More

Review collected in partnership with Homewood Suites by Hilton
Thank 262kylaf
Response from Julia H, Sales and catering coordinator at Homewood Suites by Hilton Cambridge-Waterloo, OntarioResponded 22 November 2017

Thank you for your feed back. I am terribly sorry you left here feeling that way. I would love to have a conversation with you regarding this. If you would like to discuss this further please email me at Julia.haws@Hilton.com.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$143 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cambridge
#1 Family Hotel in Cambridge
#2 Romantic Hotel in Cambridge
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cambridge
#1 Family Hotel in Cambridge
#2 Romantic Hotel in Cambridge
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (65)
Room & Suite (47)
Dining (7)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
ssssssssssstacccccin
19 January 2018|
AnswerShow all 3 answers
Response from Rose P | Reviewed this property |
No keys required for elevators .. not sure what time the doors close if they do
0
Votes
HermesToronto
21 August 2017|
AnswerShow all 4 answers
Response from Andrea Z | Reviewed this property |
No they don't have smoking rooms, i asked when i checked in and the answer was no
1
Vote
Sarina C
12 June 2017|
AnswerShow all 3 answers
Response from SUNSANDPLEASE | Reviewed this property |
Yes a huge bedroom on each side of living room and kitchen. Nice bathroom in each room and flat screen tvs in both bedrooms and in living area. Also dvd player in living area and free dvds by front desk you can sign out... More
0
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Room Tips
"we stayed in 607...it was good"
Read review
"We stayed in suite 516 being very quite but a little far from the elevators."
Read review
"For guaranteed quiet, ask for a high floor"
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"Rooms on the lower levels were quiet"
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