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For what every reason there was a missed communication when checking in with the front desk. The outcome was soon rectify by a phone call to our room from the front desk. An apology, complimentary breakfast and extra points awarded to our account. The misunderstanding...More
Response from Sean M, Manager at Holiday Inn Express & Suites - GuelphResponded 25 September 2016
Thank you for taking the time to leave us this review. It is good to see that the issue was dealt with quickly and professionally and that we were able to resolve it to your satisfaction, and that it did not impact the...More
....tried to cancel our room the day before check in and the website was down. Called as soon as I had a phone available, but was told that I would be charged because it was after the specified time, even though I had tried to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites - GuelphResponded 9 July 2016
Thank you for taking the time to write us a review regarding your recent stay. We would like to apologize for the issues you had with our website and your reservation. We would like to look into this and sent you a private...More
My wife and I have stayed in this hotel roughly every three months for probably five years. We have always been treated well, have had an excellent, quiet stay as well as a well laid out breakfast. All in all I don't think you could...More
Thank Craig S
Response from Sean M, Manager at Holiday Inn Express & Suites - GuelphResponded 13 June 2016
Thank you so much for taking the time to write this lovely review! It's good to hear that you enjoyed all aspects of your stay, from the breakfast to the pillows, and even the drapes! All of our staff work very hard to...More
Staff detailing the rooms show inconsistency. Comp items may or may not be there. Staying more than one night? You may not get replacement glasses.
Have to remake bed before crawling in so the covers can actually be drawn up to the shoulders...they tuck too...More
Response from Sean M, Manager at Holiday Inn Express & Suites - GuelphResponded 30 May 2016
I am sorry to hear that your stay did not fully meet your expectations, or the high standards we set for ourselves. All room amenities are to be replaced daily and I do apologize that yours were missed. As for any issues you...More
The hotel is really clean and absolutely not bad. But the Wi-Fi connection after 19.00 doesn't work, I suppose because it is not "big enough" for all the guest connected. For instance, you can't see Netflix.More
Thank A TripAdvisor Member
Response from Sean M, Manager at Holiday Inn Express & Suites - GuelphResponded 30 April 2016
I am happy to hear that you enjoyed your stay, save the issue with your Wi-Fi connection. I cannot know if you inquired during your stay, but we do have 24/7 tech support for any issues our guests may have. Thank you for...More
US$115 - US$218 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Family Hotel in Guelph
#7 Business Hotel in Guelph
Non-Smoking Rooms ,
Number of rooms
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