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Crowne Plaza Hotel Hamilton

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Crowne Plaza Hotel Hamilton
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263 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Hamilton
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Showing 258: English reviews
Ottawa, Canada
Reviewed 13 December 2016

Hotel mailed a forgotten item in the hotel to a wrong address and refused to take ownership for the mistake blaming it on not taking registered mail rather than taking responsibility for mistakenly sending the item to Oshawa rather than Ottawa. When contacting Customer relations for the chain, they did not respond to the item being sent to the wrong...

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Helpful?
Thank 425Graham
Management response:

We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unresponsive. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, experiences were unpleasant. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Mira...

Reviewed 4 December 2016 via mobile

Stayed at this hotel before. Enjoyed first time and again our second stay. Only issue this time was water was being worked on from 9 pm to 2 am so rate was compensated for everyone as a result. We ate in restaurant in morning...breakfast was good as well...not cheapest breakfast ever but reasonable for a hotel restaurant. Coffee was great

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Helpful?
Thank cull7981 .
Management response:

We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Mira Popovic General Manager

Toronto, Canada
Reviewed 4 December 2016 via mobile

Stayed at the Crowne Plaza in Hamilton for a hockey tournament. The hotel is dated, but clean. The sheets were clean and the beds were comfortable. The hotel also provided FREE covered parking. But, unfortunately the positives don't outweigh the negatives. There isn't many restaurants in the area. The Tim Hortons across the street had a drunk vomit on the...

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Helpful?
Thank V3RSPE10
Management response:

We appreciate all your feedback and will take it under consideration as we continually monitor and improve our guest experience. Thank you for your attention to reviewing our hotel. Sincerely,

A TripAdvisor Member
Level Contributor
18 reviews
8 hotel reviews
7 helpful votes
Reviewed 26 November 2016 via mobile

Nice place to stay in downtown. Comfy and quiet. Free parking in a covered Front Des parking lot is an added bonus. Weight room and pool are excellent features. Front desk was extremely helpful and checking in and out was a breeze. Considering downtown Hamilton or any big city the room was very quiet with no outside noises.

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Helpful?
Thank A TripAdvisor Member
Management response:

Thank you for your recent stay at the Crowne Plaza Hamilton. We are happy to hear that you enjoyed your stay and that the staff were helpful. We will be sure to pass your comments along to the staff. We hope to see you again in the future.

Reviewed 26 November 2016

Crowne Plaza is located right downtown in Hamilton on a one way street. The hotel has all of the amenities of a great hotel (restaurants on premise, big pool and fitness area, convenient covered parking in a public lot connected to the hotel at a reasonable rate, conference facilities, etc). Check-in was quick and easy. Although older, the public spaces...

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Helpful?
Thank BucketListXprt
Management response:

Thank you for your recent stay at the Crowne Plaza Hotel Hamilton. We are happy to hear that the amenities offered were to your liking. We apologize that the cleanliness of the property was not to your satisfaction. We take all comments seriously and will be looking into the issue and will be taking measures to rectify them. We thank...

Corunna, Canada
Reviewed 15 November 2016

We stayed here to go see a concert that was close by. It was clean and friendly. House keeping helped us out with a few things and couldn't be happier to help us. Wonderful beds and lots of towels and travel size samples to try. I would stay here again in a heart beat!

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Helpful?
Thank ckpaul
Management response:

Thank you for your kind feedback and we appreciate you choosing our hotel while visiting. We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our service pleasant and we look forward to hosting you again. Mira Popovic General Manager

Kitchener, Canada
Reviewed 13 November 2016 via mobile

Check in was quick. Nice room. Wonderful bed, so comfy. Went down to the bar for a drink before going to our niece's birthday gathering. Debbie the bartender was great! She was friendly and funny. Served good drinks. I had a Manhattan and it was delicious ☺.

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Helpful?
Thank angelfan R
Management response:

We appreciate your feed back. We will definitely recognize Debbie for a wonderful service that she providing. Thank you for your comments and we look forward to host you again. Sincerely,

Windsor, Canada
Reviewed 4 November 2016 via mobile

It is currently 2:37am and I am unable to fall asleep as we were put in a room directly beside the busy downtown street. I cannot believe the noise at this hour. Impossible to sleep. No peace and quiet whatsoever. Ugh!!!!

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Helpful?
Thank vanvan86
Management response:

We appreciate all your feedback and will take it under consideration as we continually monitor and improve our guest experience. Thank you for your attention to reviewing our hotel. Sincerely,

Philadelphia, Pennsylvania
Reviewed 16 October 2016

Seven of us stayed here (separate rooms, of course) over a business trip in July. It was the day before the Paul McCartney concert so things were quite busy everywhere in the city. The staff nevertheless took care of us. We were all given rooms on the 7th floor, which also had the Executive Club where breakfast was served, which...

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1Thank bhuparjatak
Management response:

Thank you your review. We look forward to your next visit.

Chatham, Canada
Reviewed 16 October 2016

Stayed for one night. King size bed - excellent/small bathroom - ok but ran out of hot water for the shower by 9:30 a.m./ hot breakfast was included in our stay - very good/ parking in next door parking garage only $8.00 a night, excellent/ front lobby staff was excellent and helpful/ location is in the International Village and although...

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Helpful?
Thank FromChathamOntario
Management response:

Thank you for staying with us, and thank you for your feedback.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: RM417 - RM712 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario, Canada
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice machines only located on two floors so if that's important to you your floor section may be important.”
 of 5 bubbles GarryM606, 4 Mar 2017 | Read review
“We had the suite with fireplace and Jacuzzi. Awesome!”
 of 5 bubbles ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
 of 5 bubbles FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
 of 5 bubbles ccr294, 14 Sep 2016 | Read review
“7th floor room gives you access to the lounge club.”
 of 5 bubbles Cancub50, 11 Sep 2016 | Read review
5 of 5