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Crowne Plaza Hotel Hamilton

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Crowne Plaza Hotel Hamilton
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264 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Hamilton
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Showing 259: English reviews
Chatham, Canada
Reviewed 16 October 2016

Stayed for one night. King size bed - excellent/small bathroom - ok but ran out of hot water for the shower by 9:30 a.m./ hot breakfast was included in our stay - very good/ parking in next door parking garage only $8.00 a night, excellent/ front lobby staff was excellent and helpful/ location is in the International Village and although...

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Helpful?
Thank FromChathamOntario
Management response:

Thank you for staying with us, and thank you for your feedback.

COTU
Reviewed 26 September 2016

I do agree with others that they have the smallest bathroom ever but the rest of the room was lovely. We were on the third floor and because we have IHG rewards we were given access to the club room. It had a great view of the harbor and continental breakfast in the morning. This hotel is in good walking...

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Helpful?
Thank FredTracie
Management response:

Thank you very much for your feed back. We are looking forward to your next visit.

Edinboro
Reviewed 14 September 2016

The smallest bathroom of any place I've ever stayed. Per frequent stayer status we were upgraded to 'Executive Level' - don't know what the benefit of that would be? No refrigerator, no ice available on the floor. Check in was fairly smooth. Check out was delayed as the front desk was unmanned for at least 5 minutes while another guest...

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Helpful?
Thank ccr294
Management response:

We are sorry to learn that your stay was not up to your expectations. Thank you for your feedback, we will share it with our employees and make sure they work more efficient.

Meadville, Pennsylvania
Reviewed 12 September 2016

I gave them a challenging reservation split and a last minute change, and ended up having to deal with four separate front desk staff as a result at various points, but everyone one of them was focused first on making sure everything ended up correct in the end and doing so in a friendly and professional manner, particularly the supervisor...

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Helpful?
Thank Jason R
Management response:

Thank you for your feedback. Our employees are great and they take pride in costumer service. We are looking forward to your next visit!

Munich, Germany
Reviewed 12 September 2016 via mobile

The rooms are nice and clean. The whole hotel looks a bit old and could be modernized but nothing critical. I was however quite disapointed by the front desk and parking staff, quite rude and not really willing to help.

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Thank Toopa
Toronto, Canada
Reviewed 12 September 2016

Excellent experience spending one night over Supercrawl weekend. Room was fantastic- well-decorated, modern, clean and tasteful. Beds and pillows were wonderful- mattresses were comfortable - a little bit too much pillow top for a co-traveller in our party. Bathroom shower was tasteful and had glass door- excellent water pressure. The pool was great- full pool, children's pool and a great...

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Thank Cancub50
TORONTO
Reviewed 8 September 2016

Stayed two nights in the Crowne Plaza hotel in August for my daughter's wedding. Such a nice surprise starting from booking the rooms ( Hotel gave us a nice group discount so many of our guests stayed there) Absolutely great location and very friendly and helpful staff! A FANSASTIC surprise was the OHMM Centre - the Spa in the hotel....

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Thank Anna M
Management response:

Dear Anna, It will be great pleasure to host you at the Crowne Plaza Hotel again. Thank you for your kind words. We will definitely share it with our employees. Thank you for staying with Crowne Plaza Hotel Hamilton.

South Deerfield, Massachusetts
Reviewed 26 August 2016

The room wasn't as clean as I'd expect for a Crowne Plaza hotel. It smelled old. Bed was pretty hard/firm. Pillows were labeled as "firm" and "soft", but they were all pretty soft. I don't know if it was the hotel's fault or not, but the fire alarm went off at 4:50am, so everyone had to evacuate. I wouldn't have...

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Thank jonazenhebert
Management response:

We are sorry to her that your stay with us was not up to your expectations. Thank you for your feedback, we will work hard to improve.

Toronto
Reviewed 23 August 2016

The key for us was a good location as we needed a hotel within walking distance to shopping, amenities and activities. The neighbourhood is a typically diverse, urban downtown area and the hotel is close to interesting shops and restaurants. We had made a special request which was met by the hotel, and upon check-in the front desk staff was...

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Thank JanaToronto
Management response:

Thank you for your review. We love to read that you enjoyed location and that was suited you perfectly. We hope you will visit Hamilton again and we look forward to host you at the Crowne Plaza Hotel.

Toronto, Canada
Reviewed 21 August 2016

While the staff tried to make our stay pleasurable, we could hear everybody! The footsteps and conversations on the elevator, on the hallway. We could hear the tv next door. There were parties in more than one room on our floor. The staff barely helped. The other guests only stopped after my partner confronted them. I am an early bird....

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Helpful?
Thank dmpr5350
Management response:

Thank you for your feedback. It will definitely help us to improve costumer service that we provide to our valued guests. We certainly empathize regarding the points you mention in your review, especially the noise and poor service you received as a result and I would like to extend my sincere apology.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: RM450 - RM639 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario, Canada
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
3 questions
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a good room book the Sheraton”
Chuck333, 29 Mar 2017 | Read review
“Ice machines only located on two floors so if that's important to you your floor section may be important.”
GarryM606, 4 Mar 2017 | Read review
“We had the suite with fireplace and Jacuzzi. Awesome!”
ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
ccr294, 14 Sep 2016 | Read review
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