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Holiday Inn Kingston - Waterfront

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Holiday Inn Kingston - Waterfront
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826 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Guelph, Canada
Reviewed 2 August 2015

Location: Right on the waterfront –excellent for exploring the history, restaurants, and nightlife of downtown Kingston, the hotel is adjacent to the 1000 Islands Cruises ferry docks and the hop-on, hop-off trolleys. Atmosphere: The hotel definitely has a tourist atmosphere, lots of people coming and going, busty all the time. Room: 2 Double Bed Executive. The room was decent sized,...

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Helpful?
1Thank B_and_N_and_5_kids
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello B_and_N_and_5_kids, Thank you for taking the time to write a candid review of your stay with us. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. The true measure of an accommodation is during its...

London, United Kingdom
Reviewed 31 July 2015

This was our stop off point from Montreal to Toronto and the area is a lovely place to relax. We had a standard room which was good however it overlooked the car park and had a limited view. The balcony did not get any sun and was dirty and uninviting. We visited the outside pool area which looked a little...

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Helpful?
Thank Sally B
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Sally B, Thank you for sharing your feedback from your recent stay with us. Please accept my sincerest apologies for the inconveniences experienced during your stay. I have shared you feedback regarding the condition of the balcony on your guest room with our Executive Housekeeper so she can follow up with her staff. Your feedback regarding the outdoor pool...

London, Canada
Reviewed 30 July 2015 via mobile

Stayed here with my family last weekend. Great location and we had a nice harbour view. Staff was friendly but hotel rooms need major overhaul. Carpet in our room was very dirty and damp. Tiny bathroom, creaky stiff faucet, filthy grout, water pressure so intense in the shower it actually hurt. All furniture was deeply gouged with scratches. When we...

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Helpful?
2Thank wendym1373
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello wendym1373, Thank you for taking the time to write a review of your stay with us. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. I have shared all of your feedback with our...

Penetanguishene, Canada
Reviewed 27 July 2015

This is our second trip to Kingston and we stumbled across this hotel the first time so we thought lets check it out Our room faced the bay, marina and park. The views were amazing the balcony hung right over the bay. Chairs and tables were provided on the balcony. The staff were amazing. We checked in early on Friday...

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Helpful?
1Thank weatherman1034
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello weatherman1034, Thank you so much for taking the time to write such a wonderful review. I am so glad that you enjoyed you stay with us and had a chance to explore downtown Kingston. Our staff works very hard every day to ensure that our guests have a great stay and I am glad that you were able to...

Georgia
Reviewed 26 July 2015

I can't believe they charge their guest what they do for parking since it's not even covered. The refrigerator had not been defrosted in days and the balcony furniture was too dirty to sit in until I had the maid clean it and her response was that they had so many rooms to clean that they didn't have time to...

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Helpful?
Thank BillyJack1950
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello BillyJack1950, Thank you so much for sharing your feedback from your recent stay. It sounds like you were able to take advantage of our downtown location and enjoy some of the many restaurants and shops close by. I am very sorry that refrigerator and balcony were not cleaned properly. I have informed our Executive Housekeeper of your feedback and...

Reviewed 25 July 2015 via mobile

Absolutely love this hotel! The view is so beautiful , especially at night. Our room was extremely clean, room service was great! Friendly front desk and housekeeping staff! Felt very comfortable here! Will plan on staying here again for a kid free fun evening out!

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Thank LadySparrow167
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Cindylou167, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in and we value your feedback. We hope you will visit us again soon. Sincerely, Andrea C. Guest Service Manager

Teignmouth
Reviewed 23 July 2015

Although this hotel isn't in the luxury class our room was spacious and clean. The beds were comfy, the shower worked well and the views across the lake were lovely. We loved the easy access to all the delights of Kingston, this hotel is close to restaurants, shops and many of the tourist attractions. The caring staff made us very...

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Helpful?
Thank Margaret K
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Margaret K, Thank you so much for sharing your feedback from your stay with us. I am glad to hear that you enjoyed your stay overall and appreciate your feedback regarding the internet speed. We are currently in the process of looking into options to increase the quality of internet we provide to our guest. Thank you for choosing...

Endicott, New York
Reviewed 22 July 2015 via mobile

We just returned from a long weekend stay at this hotel in Kingston. We have stayed here many times over the years, and it has always been one of our favorite places, not any more. The hotel is listed as pet friendly, it is not, it is pet "tolerant" at best. We were traveling with our very well behaved Golden...

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3Thank Thomas M
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello Thomas M, Thank you for sharing your feedback from your stay and I am very sorry to hear that your stay with us did not meet your expectations and you did not find out hotel to be pet friendly. The first floor of our hotel is the only floor that has pet friendly rooms. These rooms were chosen to...

Newmarket, Canada
Reviewed 20 July 2015

Location and staff were excellent but too many other disappointments... no clock in the room, balcony covered with water even though it had not rained for three days, no cold water in taps (both left and right produced hot water), internet was either not available or kept disconnecting. Finally, unlike many other Holiday Inns, breakfast was not complimentary..

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4Thank 88keys58
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello 88Keys58, Thank you for taking the time to let us know about your recent experience at our hotel. I am sorry to hear that we did not meet you expectations in regards to the internet quality and the hot water issue you experienced. I have brought all your comments to the attention of our maintenance team to ensure that...

Montreal, Qc
Reviewed 20 July 2015 via mobile

This waterfront hotel in Downtown Kingston is a perfect spot if you are looking to walk and visit the area! Very easy to find and near many nice restaurants and shops. The warf is a minute away to walk and relax. The rooms are clean and renovated. We had a king bed riverview room which had a nice desk, a...

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Thank jazzfang
HIKingstonwaterfront, Front Office Manager at Holiday Inn Kingston - Waterfront, responded to this review

Hello jazzfang, Thank you so much for taking the time to write a review on your stay with us. It sounds like over all you had a great time and were able to take advantage of our downtown location. We do have a parking fee at our hotel due to our downtown location and high demand. The parking fee is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 

Additional Information about Holiday Inn Kingston - Waterfront

Address: 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
Region: Canada > Ontario > Kingston
Price Range: RM516 - RM913 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario, Canada
Hotel Style:
#8 Business Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Kingston - Waterfront staff and other travellers.
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Questions? Get answers from Holiday Inn Kingston - Waterfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a water view!”
 of 5 bubbles DebAE, 16 Jan 2017 | Read review
“Go to a different hotel in the same area.”
 of 5 bubbles 108nicholasc, 5 Dec 2016 | Read review
“In the summer, a river view is very nice”
 of 5 bubbles phladun, 24 Nov 2016 | Read review
“Views on West and south facing side are better”
 of 5 bubbles Kellick, 10 Nov 2016 | Read review
“Rooms overlooking the water offer nice views”
 of 5 bubbles silverstang, 6 Nov 2016 | Read review
5 of 5