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DoubleTree by Hilton Hotel London Ontario

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#8 of 41 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London Ontario
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383 Reviews from our TripAdvisor Community

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Showing 375: English reviews
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Toronto, Canada
Reviewed 3 days ago NEWvia mobile

This is simply one of my favorite hotels to stay at, doesn't matter what the occasion, I've always had a great stay here. I think we started staying here about 10 years ago and they've always maintained their level of service. It is also one of the last hotels in the area to offer smoking rooms. On this particular stay...

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Helpful?
Thank dambanker
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

Burlington, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 6 March 2017

I stay here twice a month for work. It's always comfortable with nice staff. I wish they had microwaves in the room, and vending machines, but they make up for it elsewhere. I will continue to stay here!

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Thank Gordie W
About Hotel's Favourite Review
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

Niagara, Canada
Reviewed 3 days ago NEW

Our experience in this hotel was excellent from arrival to departure. All staff members are very professional and friendly. Location is great if you need to be down town and especially if you are attending an event in London Convention Center. Parking is very convenient as well.

Review collected in partnership with DoubleTree by Hilton
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Thank Eddie Y
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

mississauga, Canada
Reviewed 1 week ago

Very good experience. Staff was great . I really like the improvements that have been made. Parking is not the best as they only have 2 handicap parking. internet is very slow . other then that is was a great stay .

Review collected in partnership with DoubleTree by Hilton
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Thank M8634KIlindap
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

Toronto, Canada
Reviewed 2 weeks ago

In March, I stayed at the DoubleTree Hilton for one night. It was not my first choice of hotels in London, Ont., but I was in town for a business function at the nearby Convention Centre. I had an Executive king room on the 19th floor. My room had large windows with an expansive view of the London area. The...

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1Thank J_M_S_Toronto
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again to allow us the opportunity to create a...

Sudbury, Canada
Reviewed 2 weeks ago

Quick and friendly staff I would recommend this hotel for anyone! Price was a little high but definitely worth every penny. Parking would be an issue if going on a busier week or weekend but aside from that great hotel!

Review collected in partnership with DoubleTree by Hilton
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Thank alecb234
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

Toronto, Canada
Reviewed 2 weeks ago

There's definitely not enough parking and wifi don't work well at all. Once logged on, it would knock you out. We had to park across the road and hotel wouldn't reimburse was for the cost when out package came with parking.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank rowenal642
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again to allow us the opportunity to create a...

Sarnia, Canada
Reviewed 2 weeks ago

Beginning to show its age but excellent place to stay if attending a function at the Convention Centre. The breakfast staff was outstanding, the food superior quality. Using hotel parking costs $15/day and you need your key card to swipe to get in or out.

Review collected in partnership with DoubleTree by Hilton
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Thank sergeg457
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice...

Nashville, TN
Reviewed 3 weeks ago

Right in the middle of everything and easy to get to. I was there the same night as a local hockey game and wanted to go, but to be got in a little late. Found a whole lot of bars right around the corner and watched the game there. I found the room to be updated with everything I needed,...

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Helpful?
Thank setcarp
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice...

Port Elgin
Reviewed 3 weeks ago

This facility was very clean, however the actual building was very noisy - not guest noise, building noise. For the fee charged it was not near as good as other Hilton's we have stayed at. Also.... poor electronic applications - desk only had one plug and certainly not well set up for business use

Review collected in partnership with DoubleTree by Hilton
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Thank P B
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again in the near future.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about DoubleTree by Hilton Hotel London Ontario

Address: 300 King St, London, Ontario N6B 1S2, Canada (Formerly Hilton London Ontario)
Region: Canada > Ontario > London > Central London
Price Range: RM431 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel London Ontario 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Hilton London Ontario Hotel London
London Hilton
DoubleTree By Hilton Hotel London Ontario
Hotel Style:
#17 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London Ontario staff and other travellers.
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6 months ago
Ancaster, Canada
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Questions? Get answers from DoubleTree by Hilton Hotel London Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent views and great service”
SamuelA999, 14 Mar 2017 | Read review
“Rooms facing North have a little nicer view”
bonky48, 1 Mar 2017 | Read review
“Away from elevators”
hannahl727, 26 Feb 2017 | Read review
“Ask for a room on the north side of the building if you are wanting a good night somewhat quiet sleep.”
trudyb665, 13 Feb 2017 | Read review
“Private Access rooms are very quiet.”
  • Large and yet cosy! Beautiful room with beautiful view.
JCCalvert, 13 Feb 2017 | Read review
5 of 5